Add your feedback on energy supplier Scottish Power

I switched from EDF to Scottish Power (Fixed July 2015) back in August, I've had my final bills from EDF and account is closed. Scottish Power asked for my current meter readings last week, I tried entering them online and was unable to. I then rang them, and they too couldn't enter them. I was also told that whilst there was a problem with my account they couldn't look at switching me to Fixed January 2016. I left the readings and was told they would refer it to be sorted, at which point they would be able to talk to me about changing tariffs. Went online today to check Meter readings had been updated only to find they hadn't. After ringing them, they were busy so agreed for them to ring me back. The person I spoke to confirmed that they had a record that I called last week, but no record of last weeks meter readings or my startup meter readings and I needed to give them today's readings. Hung up, got the meter readings, and tried contacting them again, took 3 attempts to speak to a different person. They told me again there was problem with my account, put me on hold twice, took today's meter readings, but would not take my startup readings from my final edf bill. Again they wouldn't talk to me about tariff changes because of a fault on my account. I was told to ring back in 2 weeks when it should be fixed! I would change energy providers but am concerned that this won't be processed until my account is fixed. Not Very Happy, proceed with caution.

antonyk wrote: »

I switched from EDF to Scottish Power (Fixed July 2015) back in August, I've had my final bills from EDF and account is closed. Scottish Power asked for my current meter readings last week, I tried entering them online and was unable to. I then rang them, and they too couldn't enter them. I was also told that whilst there was a problem with my account they couldn't look at switching me to Fixed January 2016. I left the readings and was told they would refer it to be sorted, at which point they would be able to talk to me about changing tariffs. Went online today to check Meter readings had been updated only to find they hadn't. After ringing them, they were busy so agreed for them to ring me back. The person I spoke to confirmed that they had a record that I called last week, but no record of last weeks meter readings or my startup meter readings and I needed to give them today's readings. Hung up, got the meter readings, and tried contacting them again, took 3 attempts to speak to a different person. They told me again there was problem with my account, put me on hold twice, took today's meter readings, but would not take my startup readings from my final edf bill. Again they wouldn't talk to me about tariff changes because of a fault on my account. I was told to ring back in 2 weeks when it should be fixed! I would change energy providers but am concerned that this won't be processed until my account is fixed. Not Very Happy, proceed with caution.

Almost exact same as me after switching from edf in august too, managed to get my start meter readings submitted on my online account eventually but after phoneing scottish power dont seem aware of the details already showing on my online account, rung 3 times and told them but strangely they seem to forget it all again between calls.
was under the impression all was sorted after my last call in septemper, even recieved £50 in high street vouchers through the post which was a nice surprise, after being prompted by email to enter an updated meter reading today,which i did, i noticed that no direct debit payments had been taken, called them but surprise surprise the had no record of my start reading or the updated one i had just entered on their site, also found out they havent sent up a direct debit so i owe at least 3 months i thought id payed for, all due to an "i.t. problem" on my account they cant set up a direct debit now or any time soon, or give any sort of explanation as to !!!!!! is going on with them, been promised a call back but not holding my breath. They recomended i make a card payment on the account each month to stay out of debt but as they dont know their ar#e from their elbow im not going start giving random payments to them.
Like you i darent switch again until im atleast on their books properly. so over all scottish power are an incompitent nightmare which i could do without.