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  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 23rd Jan 17, 11:52 AM
    • 59Posts
    • 6Thanks
    MSE Andrew
    Add your feedback on energy supplier Tonik
    • #1
    • 23rd Jan 17, 11:52 AM
    Add your feedback on energy supplier Tonik 23rd Jan 17 at 11:52 AM
    This is a feedback thread on energy supplier

    Tonik

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 06-09-2017 at 11:02 AM.
Page 1
    • Energyhound2017
    • By Energyhound2017 1st Feb 17, 10:56 AM
    • 2 Posts
    • 1 Thanks
    Energyhound2017
    • #2
    • 1st Feb 17, 10:56 AM
    • #2
    • 1st Feb 17, 10:56 AM
    Decided to switch to Tonik from OVO after seeing quote of £x a month on this site; got the same quote on Tonik's site too; DD was set up 16% more than the £x in the two quotes. Explanation from Tonik- it's winter, you'll use more. Fair enough, and in their Ts&Cs they give themselves the option to do this, but IMO it's not a great experience for a new customer. Have cancelled switch now, staying with OVO.
    • dnkforums
    • By dnkforums 6th Feb 17, 9:09 PM
    • 21 Posts
    • 2 Thanks
    dnkforums
    • #3
    • 6th Feb 17, 9:09 PM
    • #3
    • 6th Feb 17, 9:09 PM
    Switched to Tonik just before Xmas...from Ovo...after they came up in a Which switch search as the cheapest option with no exit fee.

    Also had the warning about the 16% hike but it didn't materialise for us....We pay about £20 a month less than we did with Ovo already.

    No problems switching over and response times are very good, even by email.

    The only downside is that Ovo had good smart meter integration (to see usage) but Tonik does not have tools for this yet although they said they will do at some point.

    Very happy so far.
    • gainsboroughgirl
    • By gainsboroughgirl 7th Feb 17, 11:25 PM
    • 33 Posts
    • 47 Thanks
    gainsboroughgirl
    • #4
    • 7th Feb 17, 11:25 PM
    pay 3% in credit
    • #4
    • 7th Feb 17, 11:25 PM
    First I signed up to avro but for the extra 2 quid a month I could go all green with tonik. My other half refused to pay the hike over winter when we had based the quote on actual 12 months kwh. They told me they do pay 3% on in credit balance and I can ask for it back anytime. However, after some degree of discussion, they would divide the annual figure by 12 and charge me that. I was happy enough with that though now see there is still 2 quid a month in it. Still, no good being a nimby if I don't put my money where my mouth is and I can now afford the 2 quid hike. In any case, I reckon 3% (and if do the maths on the 3& with natwest rewards or santander utilities on current account, any credit they have from you would be gaining 6%. Just a thought! Anyway, cancelled avro in the cool off and giving these guys a chance. Martin- I was told by tonik that if they go under offgem have to get a supplier but your info says one would then have to look for another deal when tonik told me they also have to honour the existing tarriff- if they are to be believed, this was news to me. Can anyone clarify this is true?
    Also, tonik told me yesterday that they went live first time on the comparison sites yesterday- only 2000 customers and going since last summer but are about to grow- hopefully their admin can keep up. I also wonder Martin why avro went off the energyclub list on friday evening 3 feb because that's when I was looking, having decided on them a few days before then avro was gone. Now it's back! A glitch?
    Last edited by gainsboroughgirl; 07-02-2017 at 11:30 PM. Reason: additional info
    • NevLids
    • By NevLids 28th Feb 17, 4:10 PM
    • 1 Posts
    • 0 Thanks
    NevLids
    • #5
    • 28th Feb 17, 4:10 PM
    They want payment before supplying.
    • #5
    • 28th Feb 17, 4:10 PM
    All nice and easy to change except reading 24 pages of Ts & Cs. Then the welcome email came and it says 'We will take your first Direct Debit payment on your supply start date once your transfer to Tonik is complete. We will email you to confirm your supply start date in the next couple of weeks'.
    Nowhere was there any mention of this on MSE or the Tonik website
    It is a fairly new company with no accounts published at Companies House and they have extended their report date. I would accept all of that had I not been lending them money.
    I rang and cancelled. To be fair the guy on the phone was very pleasant but I am not a gambler.
    • Energyhound2017
    • By Energyhound2017 3rd Mar 17, 10:06 AM
    • 2 Posts
    • 1 Thanks
    Energyhound2017
    • #6
    • 3rd Mar 17, 10:06 AM
    Tonik: they didn't cancel switch despite assurances that they had.
    • #6
    • 3rd Mar 17, 10:06 AM
    Thought it was sorted a month ago but since then Tonik did not cancel the switch and has taken over the supply of electricity, leaving my gas supply contract with OVO. Truly dire mishandling. Both Tonik and OVO appear quite unconcerned and reactions have been slow inaccurate and ineffective so far.
    • footyguy
    • By footyguy 4th Mar 17, 1:36 PM
    • 4,136 Posts
    • 1,670 Thanks
    footyguy
    • #7
    • 4th Mar 17, 1:36 PM
    • #7
    • 4th Mar 17, 1:36 PM
    Thought it was sorted a month ago but since then Tonik did not cancel the switch and has taken over the supply of electricity, leaving my gas supply contract with OVO. Truly dire mishandling. Both Tonik and OVO appear quite unconcerned and reactions have been slow inaccurate and ineffective so far.
    Originally posted by Energyhound2017
    Contact Ovo. Tell them you have been the victim of an erroneous transfer and wish them to act immediately to ensure you remain an OVO customer.

    If OVO are not chomping at the bit to ensure you remain their customer, then something is not quite as you imply...
    • footyguy
    • By footyguy 4th Mar 17, 1:54 PM
    • 4,136 Posts
    • 1,670 Thanks
    footyguy
    • #8
    • 4th Mar 17, 1:54 PM
    • #8
    • 4th Mar 17, 1:54 PM
    All nice and easy to change except reading 24 pages of Ts & Cs. Then the welcome email came and it says 'We will take your first Direct Debit payment on your supply start date once your transfer to Tonik is complete. We will email you to confirm your supply start date in the next couple of weeks'.
    Nowhere was there any mention of this on MSE or the Tonik website
    It is a fairly new company with no accounts published at Companies House and they have extended their report date. I would accept all of that had I not been lending them money.
    I rang and cancelled. To be fair the guy on the phone was very pleasant but I am not a gambler.
    Originally posted by NevLids
    When will my first Direct Debit payment be taken?
    Your first Direct Debit payment is taken on your supply start date (the day we begin supplying your property with energy). Your ongoing monthly payments will be taken on the same date each month moving forward. You can change your Direct Debit payment date to suit you after your first Direct Debit has been taken. You can do this through your secure online account which you will be given access to a few days before your supply start date.

    http://www.tonikenergy.com/help/

    Still, enjoy the Stella Artois supplier/tariff you eventually elected to have

    Good luck!
    • Hengus
    • By Hengus 4th Mar 17, 1:59 PM
    • 5,593 Posts
    • 3,432 Thanks
    Hengus
    • #9
    • 4th Mar 17, 1:59 PM
    • #9
    • 4th Mar 17, 1:59 PM
    All nice and easy to change except reading 24 pages of Ts & Cs. Then the welcome email came and it says 'We will take your first Direct Debit payment on your supply start date once your transfer to Tonik is complete. We will email you to confirm your supply start date in the next couple of weeks'.
    Nowhere was there any mention of this on MSE or the Tonik website
    It is a fairly new company with no accounts published at Companies House and they have extended their report date. I would accept all of that had I not been lending them money.
    I rang and cancelled. To be fair the guy on the phone was very pleasant but I am not a gambler.
    Originally posted by NevLids
    What is it that you think you are gambling? All energy suppliers have to pay for their wholesale energy in advance of supply. The reason they can offer cheap(er) prices is because they are not having to borrow money on the market.

    But what if they have my money and go broke? All credit balances are now fully protected by Ofgem as is the tariff that you are on. Ofgem will arrange to transfer your supply under what are known as Supplier of Last Resort procedures.

    You may have just turned down a good deal for the sake of one month's pay=ment in advance.
    • mycar37
    • By mycar37 12th Apr 17, 10:00 PM
    • 67 Posts
    • 12 Thanks
    mycar37
    Decided to switch to Tonik from OVO after seeing quote of £x a month on this site; got the same quote on Tonik's site too; DD was set up 16% more than the £x in the two quotes. Explanation from Tonik- it's winter, you'll use more. Fair enough, and in their Ts&Cs they give themselves the option to do this, but IMO it's not a great experience for a new customer. Have cancelled switch now, staying with OVO.
    Originally posted by Energyhound2017
    BB37--Thanks for that feedback. Was just about to switch but not now.
    P.S. MSEs comment about the TCR is right on the money - useless.
    BB37
    • Jjgv
    • By Jjgv 29th Aug 17, 12:18 PM
    • 3 Posts
    • 0 Thanks
    Jjgv
    Quick post: Joined and then left for a better deal. They carried on billing me despite them even sending me emails saying the direct debit had been cancelled. FIVE months later, they still haven't done final bill, owe me £150 and every time I ring they say oh yes we'll do something do nothing. Multiple calls, no consistency (no record of previous contact?) and nothing ever followed up. Not sure who they have running it but certainly wouldn't let them anywhere near a drinking event at a brewery!
    Have now got ombudsman involved and they haven't even replied to them!
    TLDR: !!!! poor don't touch!
    • Jjgv
    • By Jjgv 29th Aug 17, 12:19 PM
    • 3 Posts
    • 0 Thanks
    Jjgv
    Tonik: Awful!
    Quick post: Joined and then left for a better deal. They carried on billing me despite them even sending me emails saying the direct debit had been cancelled. FIVE months later, they still haven't done final bill, owe me £150 and every time I ring they say oh yes we'll do something do nothing. Multiple calls, no consistency (no record of previous contact?) and nothing ever followed up. Not sure who they have running it but certainly wouldn't let them anywhere near a drinking event at a brewery!
    Have now got ombudsman involved and they haven't even replied to them!
    TLDR: !!!! poor don't touch!
    • ramblingon
    • By ramblingon 22nd Sep 17, 11:58 AM
    • 1 Posts
    • 0 Thanks
    ramblingon
    Very pleased
    Changeover to Tonik went very smoothly. Was aware of first payment up front before I changed. Have contacted customer service twice with questions have received extremely quick and comprehensive responses. Totally happy so far.
    • nic_c
    • By nic_c 23rd Sep 17, 1:19 PM
    • 1,392 Posts
    • 770 Thanks
    nic_c
    @Jjgv they are now covered by the switch guarantee (https://www.energyswitchguarantee.com/about-the-energy-switch-guarantee/) which says balance will be paid by old supplier 14 days after final bill when moving away. Not sure if it was in place when you left.

    A lot of the smaller suppliers don't sign up which allows them to wait until the cooling off period is up first.
    • delpetra
    • By delpetra 23rd Sep 17, 2:35 PM
    • 2 Posts
    • 0 Thanks
    delpetra
    Does anyone know how/when the £40 duel fuel discount is paid? Intend to switch from Octopus but since the rates are actually higher with Tonik this discount is crucial.
    • footyguy
    • By footyguy 23rd Sep 17, 2:45 PM
    • 4,136 Posts
    • 1,670 Thanks
    footyguy
    @Jjgv they are now covered by the switch guarantee (https://www.energyswitchguarantee.com/about-the-energy-switch-guarantee/) which says balance will be paid by old supplier 14 days after final bill when moving away. Not sure if it was in place when you left.

    A lot of the smaller suppliers don't sign up which allows them to wait until the cooling off period is up first.
    Originally posted by nic_c
    I think you are in danger of conflating 2 different issues here.

    Hopefully, all suppliers would repay a cusutomer who has received a final bill and an accrued credit within a very short period (although I've been waiting 7 weeks for my refund from SSE, and that was after having to call them to request it )

    However, suppliers have 6 weeks from switching to produce a final bill.
    This is covered by SLC 27.17 for electricity

    27.17 Where the responsibility for the supply of electricity to a Domestic Customer transfers from the licensee to another Electricity Supplier or otherwise terminates, the licensee must take all reasonable steps to send a final Bill or statement of account of the Domestic Customerís account within 6 weeks of the supplier transfer or termination of the Domestic Supply Contract."
    I believe a similar SLC applies to gas.

    The issue for Jjgv appears to be the lack of a final bill, and so Jjgv should follow the suppliers complaint procedure if necessary.
    (Most suppliers will refuse to refund any money until they have produced a final bill for a closed account)
    • footyguy
    • By footyguy 23rd Sep 17, 2:59 PM
    • 4,136 Posts
    • 1,670 Thanks
    footyguy
    Does anyone know how/when the £40 duel fuel discount is paid? Intend to switch from Octopus but since the rates are actually higher with Tonik this discount is crucial.
    Originally posted by delpetra
    I don't know specifically how Tonik handle this, but usually it is applied to each bill produced on a pro-rata basis (sometimes included as a reduction in the daily standing charge applied)

    I don't know any supplier that applies this discount as an annual, one off, lump sum discount.
    • nic_c
    • By nic_c 23rd Sep 17, 7:33 PM
    • 1,392 Posts
    • 770 Thanks
    nic_c
    The BGas collective includes a dual fuel discount and its paid pro rata with each bill, so I would expect Tonik to be the same
    • jstallan
    • By jstallan 29th Sep 17, 6:26 PM
    • 320 Posts
    • 106 Thanks
    jstallan
    Moved across to them in the last few days from BG. I had a query about meter readings that was asked via email and answered the same day. Website seems responsive as well.
    • nic_c
    • By nic_c 30th Sep 17, 10:07 AM
    • 1,392 Posts
    • 770 Thanks
    nic_c
    How much contact did you have before the move date? Not sure if they send any updates or is it simply an initial email confirming your request to join and then another 3 weeks later once switch has been done asking for meter readings.
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