Flight delay and cancellation compensation, Jet2.com ONLY

Karl06 · 31 May 2019 at 1:41AM

Hi
I've read peoples posts and some advice given in a nutshell on Sunday May 19th a long story short we travelled with Jet2 and due to the fuelling issues we where nearly 24hrs delayed this included-:

1 we boarded plane and sat on tarmac for nearly 3 hours than took off plane to sit in terminal for 3 hours and 30 minutes due to fuelling issues at Manchester.

2 when we boarded our new flight which came over from Leeds Airport with staff pilot said Arreccife/Lanzarote Airport would stay open for our delayed flight, an hour away from Arreccife/Lanzarote Airport captain came over tannoy we are diverting to Las Palmas Airport due to Arreccife is now closed and not willing to wait our flight landing anymore.

3 We was put up in hotel from 5am till 11:59am then had to check out with a six year old daughter, then picked back up from hotel at 16:00pm for flight to Lanzarote at 18:40pm apparently we couldn't leave earlier due to staffing issues with them having to have a standard 12 hour rest period.

4 eventually arrive into Lanzarote airport around 20:00pm nearly 24 hours after scheduling time with a re-routing in between for staffing issues/resting periods.

Any advice appreciated and thanks in advance.:(:(:mad::mad:

Caz3121 · 31 May 2019 at 7:00AM

Karl06 wrote: »

Any advice appreciated and thanks in advance

keep an eye on this thread - https://forums.moneysavingexpert.com/showthread.php?t=6003851

JoeBloggs19 · 19 August 2019 at 3:03PM

jpears wrote: »

you are probably correct. Download vauban's superb guide for information on proceeding.
You have a number of arguments should it go to court. Jet2 should have known at the point birmingham was closed (was time was this in relation to the flight incoming that had to divert to manchester?) that their crew would run out of hours. Manchester is a significant hub for jet2, its their choice they didn't make acrew change in one form or another.
An ec affecting the previous flight isn't necessarily and ec on your flight.

The other hurdle is that they don't appear to have made any effort to mitigate the delay.

As jet2 refuse to sign up to an adr you will probably have to consider court action.
What do botts and euclaim say on their website?

by way of update, having registered a claim with bott&co eleven months ago and after them confirming i had a strong case, they have decided to drop the case before it goes to a court hearing, stating that i am unlikely to win! Very disappointed in them.

NoviceAngel · 19 August 2019 at 5:32PM

That’s a pity, you still can do it yourself and go DIY

legal_magpie · 19 August 2019 at 8:45PM

Did Botts say why they don't think the case is still viable?

Lea28 · 20 August 2019 at 4:37PM

Just wondering if we have any chance of getting compensation out of Jet2 holidays. Flight LS953 should have departed at 17:00 but didn’t leave Manchester for Palma until 20:23. The flight should have landed at 20:45 but landed at 23:53. I have screenshots of the jet2 flight status updates.

Originally the delay on the board was 1 hour and 50 minutes and once on board the captain said this was due to significant operational reasons. As the plane began to taxi out of the stand, the power cut out. We then had to go back to the stand for engineers to check the plane over. The engineers then said we all had get off the plane for a full engine test. After a further hour we could all board the plane again and take off.

We were given a free soft drink once in the air.

Would these reasons count as exceptional circumstances? I have submitted a claim on their website anyway but I’m sure they will have excuses ready.

As we booked the entire holiday through them including transfers we didn’t get to our resort until near 2.30am. My children were exhausted!

JPears · 20 August 2019 at 5:21PM

Hi welcome,
Sounds like a technical issue. This very definitely not an EC.
Valid claim.

NoviceAngel · 20 August 2019 at 6:24PM

Yes read Vaubans guide, it shouldn't be difficult to claim, jive them 14 days from filling in the web form then follow it up with a Letter before action.

Caz3121 · 20 August 2019 at 6:36PM

Lea28 wrote: »

I have submitted a claim on their website anyway but I’m sure they will have excuses ready.

assuming this was Sunday 11th August
EUClaim appears to agree you would be due €400 per passenger..hopefully will be a simple claim
flightaware shows 3 hours 7 mins late

ph2 · 18 September 2019 at 11:12AM

Has anyone had any look claiming through Jet2 I put my claim in on 19th August for a 17 hour 20 minute delay travelling from Dalaman to Leeds Bradford as a result we also missed a concert we were due to attend the next day! but as yet I have heard nothing back from the does anyone have any advice our experience please.

Flight delay and cancellation compensation, Jet2.com ONLY

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