Flight delay compensation, all other EU airlines

Yup - I'm just worried they are going to lie through their back teeth in an attempt to stop a payout. They sent us the details of the flight and it states 2 hour 55 minutes so I'm unsure how we can go about proving otherwise if they continue to claim that this was the length of the delay.

Also the reason for disruption they list on this e-mail isn't what was told to us on the plane, which is odd. They state 'this delay was caused by an earlier disruption within our network that had a direct effect on this flight. The original flight was disrupted due to technical difficulties '. It is true that we were put on a different aircraft last minute, but we were then sat on that plane for 2 hours because a warning light came on about heating/aircon that needed to be fixed.

Is there anyway I can ask the airport for any confirmation regarding what time the doors opened or is that just a laughable suggestion?

I don't know what they'll come back with and say but hopefully its a success story - can't believe how slippery they can be! Thanks for the help!

jpsartre wrote: »

Maybe I'm wrong but I'd be surprised if anyone (airline or airport) makes a note of exactly when doors are opened. At least I've never seen any crew member make a note of this.

I understand that the 'doors open' data is one of the parameters that does get recorded on every flight, so the airlines do have a record.

They quote 'landing time' because it is more favourable to them.

You can ask for this information at the 'disclosure' stage of court proceedings. It's the only time they cannot refuse to make it available to you during the claim procedure.

jpsartre wrote: »

Maybe I'm wrong but I'd be surprised if anyone (airline or airport) makes a note of exactly when doors are opened. At least I've never seen any crew member make a note of this.

Automatic data recording - the system is ACARS - crew members are not involved.

111KAB wrote: »

Automatic data recording - the system is ACARS - crew members are not involved.

Oh this is good! So would it be reasonable of me to request what time the doors were recorded as opened as per the ACARS system?

Thanks all for your help!

Hi all,

So I sent my Notice Before Action (Vauban's template) off to Enter Air about 2/3 weeks ago, heard nothing back further to the offer of the £150 on basis of signing NDA...

@mcragg0607
@Mr Nibz
@Tinks19700

Or anyone else claiming for this delay, have any of you made any progress?

My next step is to start the legal action, NWNF I expect, although it makes me feel as though my potential €1600 is going to dwindle if it's awarded!

Any advice on the best NWNF to go with, happily received