Sainsbury's to launch Nectar 'double-up' promo – here's what you need to know - MSE News story

Zero_Sum wrote: »

This new system is just stupid
As the double points is only on selected items i need to know what im buying first
And then im banking on it being in stock. Previous years wanted to buy fitbit & tele but were out of stock.
Its far better for all concerned to pick something up in store then double up in store
In fact id say this new system is age discrimination as my parents wouldnt be able to benefit without a load of palava (and then youre relying on the royal mail to deliver on time)

I've had fun and games contacting Nectar today.

I started with Live Chat but they couldn't help and asked me to phone Sainsburys. I did that and got put through to Nectar so not sure what the difference is although it's harder for them to evade questions on the phone than in Live Chat. Even then the guy I spoke to was constantly putting me on hold while he went to ask someone else.

I wanted to know what if I get a voucher to buy something specific but there's none in stock. First he told me that Sainsburys was gearing up for this and they would have stock in all the categories. I asked what happens to the voucher if I can't get what I want. He told me to phone from the store and when they verified the item wasn't available, the points would go back on my card.

I'm still uneasy but that's what they said. I wish I could have had that on Live Chat so I had a screen shot to prove it.

Zero_Sum wrote: »

That just seems a lot more hassle than customer services printing out voucher in store. The other thing is as theyre only doing this online & posting out, then surely its going to cost them a fair whack in postage costs.

It does seem crazy to [STRIKE]encourage [/STRIKE] force people to go online then use snail mail to send the vouchers out! My Sainsburys has drastically cut it's customer services, shrunk the desk so it's just a keyboard on the end of the cigarette kiosk and often sharing staff with that and the lottery.

You can do the voucher electronically with the app.

Well done Sainsburys

Another alienated customer here.

I have done the double up every time but giving this one a miss.It is just more trouble than it is worth.

I really cannot be bothered as I can see myself walking round the store trying to finding something to spend my voucher on rather than buying something I really want.

Most of it will be half price in the sales anyway.

I was sorely hoping the "double up" promotion would extend to ordinary groceries too - sad to see that I can only use the vouchers on things I neither want nor need.
Am I correct to think that I may as well just go ahead and spend my Nectar points balance on my weekly grocery shopping anyway?

jasdev wrote: »

I was sorely hoping the "double up" promotion would extend to ordinary groceries too - sad to see that I can only use the vouchers on things I neither want nor need.
Am I correct to think that I may as well just go ahead and spend my Nectar points balance on my weekly grocery shopping anyway?

I agree it would be brilliant if we could buy ordinary groceries or even some Christmas stuff like turkey or gammon. That's thinking of customers though, not what Sainsburys do.

I'm going to buy wine with mine, assuming it works on the app. and they have what I want in stock. Big IF.

I think it's mad that you have to apply online for a voucher by snail mail vegastare .