Section 75 refunds - article discussion

LitteButterfly500 wrote: »

Don't know if anyone can help. I'm one of the unlucky many who has a flight booked with Monarch. I rang up my credit card provider this morning (Tesco Bank) and asked to make a claim under section 75.
The representative then said they would make the refund claim as a charge back rather than as a section 75. Are they allowed to do this as I requested a section 75?
I understand that a charge back places the obligation more onto Monarch's bank rather than onto Tesco Bank's shoulders. I requested that a note should be added to my account that I requested a section 75 and that Tesco went for a chargeback instead.
What are the chances of me getting the full amount back? What sort of timeframe? I will need to rebook a flight but if I have to pay for both this month that's putting me out of pocket by quite a bit!!
Should I ring them again and push for a section 75 claim instead?

Thanks in advance

Section 75 can take a long time and in this situation will make no difference to time scale.

Charge back will be quicker and easier for everyone, but due to the nature of this particular problem you may end up as an unsecured creditor, let Tesco use charge back at this stage.

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LABMAN wrote: »

How much were the flights?

Flights were £211 for the return journey in the end, I was just concerned that Tesco were trying to pass the buck in terms of getting a refund but I suppose if Monarch's creditors run out of money then eventually S75 will become the only option.

Cheers

Hi sorry if this has been asked before but we are at our wits end with this guy.

I am considering filing a section 75 claim with my credit card company against a builder who has been dragging his feet and not meeting deadlines and has now been ignoring us over the past few weeks.

We put down 30% deposit (about 4k out of the 16k total) and agreed to pay in a number of stages.
He has completed a few of them: replaced a couple of roof windows, the front door, soffits & facias, guttering (although only half has been done).... which we have paid for those stages.
The main part of the job is to replace our shabby old lean-to (polycarb planel roof and wood structure) with a more permanent conservatory structure. Over a month ago, he pulled the old one down and built a small wall and a brick base (which has also been paid for as part of stage payments). Annoyingly since the area is enclosed in a brick "enclosure" and there is no guttering on that side of the house (as that's supposed to be on the conservatory frame), it has basically meant that the whole thing becomes an unusable swimming pool for days after a bit of rain!! We have mentioned this many times as a concern but he says it shouldn't be a problem and he suggested he would come and put some temporary guttering up in the mean time...but that has not happened in the last month since we have been asking for it.
So...so far, he has claimed that his first conservatory supplier let him down after we waited about a month for what should have been delivered in 4-5 days. He apparently placed the order with a different supplier who quoted the same turnaround but surprise surprise it wasn't delivered on the date which was promised to us
He knew from the start that there was a deadline for this work being 22nd September as it was the date of a party for our baby and my wife's birthday. He agreed that since this was nearly 2 months off, it would def be done by then. It wasn't. At all. In fact we had to cancel the party as we don't have enough room to accommodate without the new lean-to and the amount of stuff that is piled up in other rooms etc in limbo ready to go into lean-to. We didn't even have the existing old one to use as that was taken down weeks prior. His "wife" emailed to say that he will come back to complete the job in 2.5 weeks time. That date is this today. We have messaged him to confirm all is ok a number of times over this past week but only just got an email this morning saying that he was going to the hospital this morning and will message us on his return. (the reason wife is in quotation marks is that we're not entirely convinced that she is the one emailing as she has the exact same lack of punctuation and spells certain words incorrectly as the builder guy does.. it sounds like him in a dress)
So.... I'm not sure what we can do here. Cancel everything and leave us even more in limbo and have to pay for someone to make good on the stuff he has done? Claim with credit card company under section 75 as we paid deposit on card? I mean, the fact that we paid stage payments for the work that was completed I assume means we cannot claim that back? Can I only claim back the 4k deposit? I guess I can't claim for any compensation for him letting us down and not meeting deadlines and causing us to have to cancel plans?
Any advice on how to deal with this situation would really be appreciated.

Section 75 is a last resort, you need to communicate with booking.com in the first place, and keep lots of records. Photos. contact details of other guests. Newspaper stories possibly.

Contact booking.com, and lay it on thick and make sure you have copies of you said they said