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    • JJ Egan
    • By JJ Egan 22nd Mar 19, 12:50 PM
    • 13,668 Posts
    • 6,301 Thanks
    JJ Egan
    [QUOTE=Anonymously;75598571]I am surprised at MSE still commendind Plusnet





    Agree MSE should no longer commend any ISP bar a very very few as they all have problems .
    • wiggers
    • By wiggers 23rd Mar 19, 10:48 AM
    • 78 Posts
    • 30 Thanks
    wiggers
    The policy I believe is to list all providers but then give caveats according to customer feedback. This I presume is to allow you to make the trade-off between cost of the service and the potential hassles in dealing with problems. As I'm retired I have the time to spend berating customer service departments, but others may prefer a more expensive but hassle-free experience.
    If your outgoings exceed your income, your upkeep will be your downfall.
    -- Moe Howard of The Three Stooges explaining economics to brother Curley
    • JJ Egan
    • By JJ Egan 23rd Mar 19, 11:25 AM
    • 13,668 Posts
    • 6,301 Thanks
    JJ Egan
    No the majority retired or not want cheap cheap cheap .
    • Anonymously
    • By Anonymously 27th Mar 19, 1:09 AM
    • 21 Posts
    • 6 Thanks
    Anonymously
    The policy I believe is to list all providers but then give caveats according to customer feedback. This I presume is to allow you to make the trade-off between cost of the service and the potential hassles in dealing with problems. As I'm retired I have the time to spend berating customer service departments, but others may prefer a more expensive but hassle-free experience.
    Originally posted by wiggers
    With Pnet you will need much time and patience when they can't get their bills out, people leaving getting charged it is a complete fiasco.
    • Colin_Maybe
    • By Colin_Maybe 27th Mar 19, 7:11 AM
    • 5,101 Posts
    • 3,001 Thanks
    Colin_Maybe
    With Pnet you will need much time and patience when they can't get their bills out, people leaving getting charged it is a complete fiasco.
    Originally posted by Anonymously
    I know they've had some issues (to say the least) with their new software recently but I left them around 10 months ago and they were excellent. I though everything had been resolved now?

    Edit: NVM, just seen the Mobile forum and it looks like there's still issues.
    Last edited by Colin_Maybe; 27-03-2019 at 7:17 AM.
    • afmfifgh
    • By afmfifgh 29th Apr 19, 6:48 PM
    • 273 Posts
    • 166 Thanks
    afmfifgh
    NowTV deals
    I have just been doing my annual search for the best deals and was surprised that there is no mention of the Quidco deal for NowTV on the MSE main site as it beats all the others by seemingly a long way.

    ~ Standard Broadband via Quidco (100 cashback) which includes unlimited internet, anytime landline and mobile calls, 6 months 'free' NowTV, 12 month contract works out to 9.67/month

    ~ Fibre broadband via Quidco (85 cashback) which includes unlimited internet, anytime landline and mobile calls, 6 months 'free' NowTV, 12 month contract works out to 17.91/month.

    I am lucky enough to be close to the cabinet so find standard broadband with speeds of around 20mb/s is enough for me so no need to pay the higher fibre prices but my parents who I also sort out the internet for need fibre as they live a long way from the Cabinet and only get 2mb/s on standard internet.

    Something that I thought was odd when searching for deals was that cashback seemed to be in most cases more for Standard broadband than for fibre broadband. In the past I have always found that fibre deals attract more cashback but that seems to be different this year for some reason.

    The above offers expire via Quidco in 3 days, though I suspect given how much cheaper NowTV deals are, they must be trying to gain market share so they are likely to have other similar deals available very soon.

    I don't have any experience of NowTV as a provider butthe MSE survery gave them 6.5/10 which was classed as a great rating for customer service so fingers crossed they are good for the next 12 months.
    • Colin_Maybe
    • By Colin_Maybe 29th Apr 19, 7:16 PM
    • 5,101 Posts
    • 3,001 Thanks
    Colin_Maybe
    I have just been doing my annual search for the best deals and was surprised that there is no mention of the Quidco deal for NowTV on the MSE main site as it beats all the others by seemingly a long way...

    I don't have any experience of NowTV as a provider butthe MSE survery gave them 6.5/10 which was classed as a great rating for customer service so fingers crossed they are good for the next 12 months.
    Originally posted by afmfifgh
    MSE don't include cashback deals and never have as there's no guarantee they'll track.

    I've just renewed with NowTV BB after my initial 12 months and have had no issues whatsoever. Easy to talk to as well.
    • Jakubk
    • By Jakubk 29th Apr 19, 7:49 PM
    • 123 Posts
    • 80 Thanks
    Jakubk
    With Pnet you will need much time and patience when they can't get their bills out, people leaving getting charged it is a complete fiasco.
    Originally posted by Anonymously
    True True, estimated time on phone to query overcharge of over 500 was 42 minutes, it was actually 2 hours total time on phone. They did not carry out the promised credit and 3 further Looooonnnggg phone calls before sorted out.
    • Jakubk
    • By Jakubk 29th Apr 19, 8:08 PM
    • 123 Posts
    • 80 Thanks
    Jakubk
    I have not see a genuinely cheap deal on MSE for over two years, not only have broadband companies stopped competing (they are like furniture companies that have same offers then put prices up for 28 days so they can say it is a discount), but MSE does not really offer anything on top like they used to.

    With regard to cashback deals, MSE have had deals on here where you could get both.

    We have a company that we formed that owns the freehold of our building, we are going to get a broadband for the building to the hallway and run it to each flat, probably business a business fibre from Zen.

    We will get our money back from cost of wiring and routers within a year.
    • Colin_Maybe
    • By Colin_Maybe 30th Apr 19, 8:45 AM
    • 5,101 Posts
    • 3,001 Thanks
    Colin_Maybe
    I have not see a genuinely cheap deal on MSE for over two years, not only have broadband companies stopped competing (they are like furniture companies that have same offers then put prices up for 28 days so they can say it is a discount), but MSE does not really offer anything on top like they used to.

    With regard to cashback deals, MSE have had deals on here where you could get both.

    We have a company that we formed that owns the freehold of our building, we are going to get a broadband for the building to the hallway and run it to each flat, probably business a business fibre from Zen.

    We will get our money back from cost of wiring and routers within a year.
    Originally posted by Jakubk
    I don't think that's restricted to MSE, it's just a sign of the times.

    I was referring to external cashback sites, not MSE blagged deals.

    Can I get more cashback elsewhere?
    Sometimes members of specialist cashback websites can be paid when they sign up to some products and services. Do check that it's exactly the same deal though, as terms can differ. Also remember the cashback is never 100% guaranteed until it's in your account.

    Full help to take advantage of this and pros & cons in our Top Cashback Sites guide.
    • afmfifgh
    • By afmfifgh 30th Apr 19, 10:26 AM
    • 273 Posts
    • 166 Thanks
    afmfifgh
    MSE don't include cashback deals and never have as there's no guarantee they'll track.

    I've just renewed with NowTV BB after my initial 12 months and have had no issues whatsoever. Easy to talk to as well.
    Originally posted by Colin_Maybe
    Going back several years MSE 100% used to include cashback deals as I 100% know I signed up to deals that were highlighted on the MSE guide where they used to say you can get x cashback from Quidco or TopCashBack etc.

    I once thanks to the MSE guide actually got paid a small amount to have broadband and phone for the year. Those times are long gone now it seems.

    Thanks for the feedback on Now TV BB - I am signing up today.
    • cashmonger
    • By cashmonger 2nd May 19, 11:21 AM
    • 394 Posts
    • 56 Thanks
    cashmonger
    No idea why people are complaining about plusnet here. I got the deal last June for ~ 12 per month for cheap broadband and had no problems at all but I am now looking to grab another deal. Thing is I might or might not be moving in a couple months (up in the air at the moment) so I have to factor in the best deal and also least break clause if I do need to leave early. The offers for shell and post office on the main website have big break clauses based monthly. Just having a chat with plusnet now see if they will offer me a deal to match.

    EDIT: after a chat with plusnet on IM they can only offer 17 a month as best deal and still have a 12.15 monthly break clause for all months that are left on contract.
    Last edited by cashmonger; 02-05-2019 at 11:36 AM.
    • cashmonger
    • By cashmonger 2nd May 19, 11:38 AM
    • 394 Posts
    • 56 Thanks
    cashmonger
    Going back several years MSE 100% used to include cashback deals as I 100% know I signed up to deals that were highlighted on the MSE guide where they used to say you can get x cashback from Quidco or TopCashBack etc.

    I once thanks to the MSE guide actually got paid a small amount to have broadband and phone for the year. Those times are long gone now it seems.

    Thanks for the feedback on Now TV BB - I am signing up today.
    Originally posted by afmfifgh
    Why are they gone? There are still offers for 11 per month with cashback offers on the main webpage.
    • Colin_Maybe
    • By Colin_Maybe 2nd May 19, 1:13 PM
    • 5,101 Posts
    • 3,001 Thanks
    Colin_Maybe
    No idea why people are complaining about plusnet here. I got the deal last June for ~ 12 per month for cheap broadband and had no problems at all but I am now looking to grab another deal. Thing is I might or might not be moving in a couple months (up in the air at the moment) so I have to factor in the best deal and also least break clause if I do need to leave early. The offers for shell and post office on the main website have big break clauses based monthly. Just having a chat with plusnet now see if they will offer me a deal to match.

    EDIT: after a chat with plusnet on IM they can only offer 17 a month as best deal and still have a 12.15 monthly break clause for all months that are left on contract.
    Originally posted by cashmonger
    If it's only for a couple of months just pay full price and get a new customer deal from whoever suits in the new place.
    • ben501
    • By ben501 2nd May 19, 1:18 PM
    • 621 Posts
    • 1,052 Thanks
    ben501
    Why are they gone? There are still offers for 11 per month with cashback offers on the main webpage.
    Originally posted by cashmonger

    I suspect they could be regional. The cheapest I'm seeing is 11.66 'Effective monthly cost'. That's 14.99 a month with a 60 credit.

    A far cry from being paid to take on a contract.
    • cashmonger
    • By cashmonger 2nd May 19, 1:45 PM
    • 394 Posts
    • 56 Thanks
    cashmonger
    If it's only for a couple of months just pay full price and get a new customer deal from whoever suits in the new place.
    Originally posted by Colin_Maybe
    That is the thing I dunno if it is a couple of months or not however I guess it doesn't matter cos either I stay and get a new contract here or move and get a new contract there Hadn't actually thought of that till you brought it to my attention. Ta

    Initially I was thinking if exit fees were low it would have worked out better to go on a new one on low monthly then pay the exit but seems not.

    Actually I will have a look and see about if I could go on a new one here and move across with no fee/smaller fee.
    Last edited by cashmonger; 02-05-2019 at 1:51 PM.
    • afmfifgh
    • By afmfifgh 3rd May 19, 10:59 AM
    • 273 Posts
    • 166 Thanks
    afmfifgh
    Why are they gone? There are still offers for 11 per month with cashback offers on the main webpage.
    Originally posted by cashmonger
    There aren't any Quidco/TopCashback offers showing for me on the MSE main page. That was what I was talking about with regards to Cashback. Not the MSE deals where you get a credit or say a pre-paid card.

    MSE used to years back show the deals including the Quidco and TopCashback sites. I seem to remember their policy of showing these changed when MSE was sold to Money Super Market but I may be remembering that incorrectly.
    • Inigo Montoya
    • By Inigo Montoya 3rd May 19, 11:17 AM
    • 807 Posts
    • 729 Thanks
    Inigo Montoya
    when I click thru to the shell broadband link I get an error page (ie We're currently unable to provide broadband to your address.)

    anybody else getting that ?

    its not as if I live out in the sticks somewhere either - just the north west of england

    edit : ok the problem only happens if Im already logged into my shell energy account - if I log out it then says I can apply which is odd
    Last edited by Inigo Montoya; 03-05-2019 at 11:27 AM.
    • Jan321
    • By Jan321 3rd May 19, 11:40 AM
    • 3 Posts
    • 0 Thanks
    Jan321
    Shell Energy Broadband Deal....just signed up to this but have now read carefully the terms and conditions and unfortunately don't believe its quite the good deal it appears to be...the contract is for 18 months but even when that ends there is still a 15 termination fee. The prices can go up during the contract period although you can then leave within 30 days of being notified of the price change without being charged. What's other peoples thoughts on those terms?
    • JJ Egan
    • By JJ Egan 3rd May 19, 11:47 AM
    • 13,668 Posts
    • 6,301 Thanks
    JJ Egan
    Normal terms .
    15 is to cancel not to move ISP .

    Price rise in contract yes normal see multiple posts on the subject .
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