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    • Emorp
    • By Emorp 29th Oct 14, 9:29 PM
    • 11 Posts
    • 1 Thanks
    Emorp
    Sky haggle - had to go to the brink though
    15 years on the full package, including phone and broadband, so we set our sights on getting the 50% off deal offered to new customers, and if possible the vouchers too.
    2 pretty long calls to the 'thinking of leaving' dept were met with a paltry offer of £10 off a bill set to top £90 a month.

    We decided to cancel and gave notice. A couple of days later, a call from the retention team.
    A more serious discussion, we held out and after a couple of interim offers, we got 50% off the TV package for 12 months plus £100 credit in lieu of the voucher which he couldn't offer.

    We have not reduced our package at all and knocked £460 off this year's bill.
    So it seems if you're willing to go through with the cancellation, you might get somewhere.
    • teddysmum
    • By teddysmum 30th Oct 14, 10:45 AM
    • 9,183 Posts
    • 5,470 Thanks
    teddysmum


    So it seems if you're willing to go through with the cancellation, you might get somewhere.
    Originally posted by Emorp


    As has been stated many, many of times, on here.
  • J Douglas
    I just got a big discount!
    Hi, I have been a Sky customer for 13 years and since moving to our present address have not bothered to ring them after our initial cheaper deal on moving. Rang them today to say Virgin keep offering us amazing deals (which they do) so I am leaving and they immediately knocked £20 per month off for a full 12 months! Thanks for all the advice I read and followed on this site!!
    • froggy
    • By froggy 2nd Nov 14, 9:40 AM
    • 86 Posts
    • 417 Thanks
    froggy
    My contract with plus net had 3 weeks to go and I wanted to upgrade to unlimited broadband which would have cost me £9.99.I rang and told them I was planning to move to EE as new customers get broadband for £2.50 plus Line rental for £11 if you pay for a year up front.I was put through to another department and without any haggling I was offered the new customer deal-broadband £2.50,line rental 12.99 and£75 cash back.I will save £152.40 over the next year compared to what I paid over the last year. I can't believe it was so easy.
    • stephenp889
    • By stephenp889 5th Nov 14, 5:32 PM
    • 3 Posts
    • 2 Thanks
    stephenp889
    "The best way to barter with VM is to call 150 on their phone or use the 0845 contact number on the website and select thr "thinking of leaving" option. This takes you to UK retentions who have access to better discount options than standard customer support. There's no need to threaten leaving - just ask what deals they can offer."

    I did this. I have TV "L" and a second box, phone with anytime calls and 20MB broadband. Getting same TV, same phone, BB increase to 50MB (I think they are rolling that out anyway) new Tivo box, new HD box in second room, new router and £11 per month less.

    Works for me.
    • dumpallhere
    • By dumpallhere 5th Nov 14, 5:40 PM
    • 260 Posts
    • 133 Thanks
    dumpallhere
    My experience with Sky here and here.
    Last edited by dumpallhere; 05-11-2014 at 5:42 PM.
    • Martint
    • By Martint 12th Nov 14, 10:37 PM
    • 10 Posts
    • 5 Thanks
    Martint
    Why bother paying money to SKY = Murdoch. Remember hacking? Milly Dowler? I decided to dump them in favour of a PVR, and they tried hard to retain me: cheap rental for 6 months, extra packages, pleading phone calls. The poor agents' script had no answers to 'If you can offer me these deals now, how come I've been paying so much more more for less for so long?' Or : 'Murdoch is a crook (IMHO) and I am not going to give him money'.


    Ok, I've no interest in sport and Freesat gives me all I want (and more) and this might not suit everyone but talking to the retailers it is clear many are dumping SKY for the same reasons I have.
    • Doc N
    • By Doc N 13th Nov 14, 7:38 AM
    • 7,106 Posts
    • 19,956 Thanks
    Doc N
    Why bother paying money to SKY = Murdoch. Remember hacking? Milly Dowler? I decided to dump them in favour of a PVR, and they tried hard to retain me: cheap rental for 6 months, extra packages, pleading phone calls. The poor agents' script had no answers to 'If you can offer me these deals now, how come I've been paying so much more more for less for so long?' Or : 'Murdoch is a crook (IMHO) and I am not going to give him money'.


    Ok, I've no interest in sport and Freesat gives me all I want (and more) and this might not suit everyone but talking to the retailers it is clear many are dumping SKY for the same reasons I have.
    Originally posted by Martint
    Spot on. Wouldn't touch Sky with a very long bargepole. Far too expensive, plus the Murdoch connection.

    Freeview plus a Humax gives us all we need at a much lower cost.
    • hubb
    • By hubb 13th Nov 14, 2:36 PM
    • 2,076 Posts
    • 390 Thanks
    hubb
    My SKY 12 months will be up on the 28th of this month. So far I pay £7.50 per month and have no line rental charge as this has been discounted for the duration of my contract. Of course phone calls at peak day times are expensive.

    Is it likely that Sky will start charging me for a phone line rental when this contract goes over the 28th ?
    • hubb
    • By hubb 14th Nov 14, 10:20 AM
    • 2,076 Posts
    • 390 Thanks
    hubb
    Anyone ?
    • teddysmum
    • By teddysmum 14th Nov 14, 12:11 PM
    • 9,183 Posts
    • 5,470 Thanks
    teddysmum
    My SKY 12 months will be up on the 28th of this month. So far I pay £7.50 per month and have no line rental charge as this has been discounted for the duration of my contract. Of course phone calls at peak day times are expensive.

    Is it likely that Sky will start charging me for a phone line rental when this contract goes over the 28th ?
    Originally posted by hubb


    Of course they will charge full price and , if you don't have tv, broadband will be £10.


    You need to order somewhere else or haggle now, if you don't want to stray into full payment .
    • hubb
    • By hubb 14th Nov 14, 7:46 PM
    • 2,076 Posts
    • 390 Thanks
    hubb
    Talk talk seem to do a good deal but not sure their service is as good.
    • penrhyn
    • By penrhyn 15th Nov 14, 1:01 PM
    • 15,006 Posts
    • 8,056 Thanks
    penrhyn
    Never tried getting a better deal from Sky but prompted by the 12 month upfront payment option being withdrawn I thought I'd give them a call.
    Had a very pleasant chat with a member of the retentions team and signed up for a new 12 month contract. Line Rental £ 140.40 for 12 months and unlimited ADSL for £2.50.

    PS It seems that retentions are still able to do line rental upfront.
    That gum you like is coming back in style.
    • hubb
    • By hubb 15th Nov 14, 1:42 PM
    • 2,076 Posts
    • 390 Thanks
    hubb
    I just want phone line and broadband. Should I quote them the cheapest provider in the hope that they match it ?
    • penrhyn
    • By penrhyn 15th Nov 14, 2:06 PM
    • 15,006 Posts
    • 8,056 Thanks
    penrhyn
    I was asked which alternatives I had looked at, and the prices.
    A lot depends on who you talk too, I rang asked for a MAC and went from there.
    That gum you like is coming back in style.
    • hubb
    • By hubb 15th Nov 14, 2:18 PM
    • 2,076 Posts
    • 390 Thanks
    hubb
    Well my contract ends on the 28th so I have a few days to decide.
    • teddysmum
    • By teddysmum 15th Nov 14, 8:57 PM
    • 9,183 Posts
    • 5,470 Thanks
    teddysmum
    It was posted a few weeks ago, that sky are offering line rental up front, but only selectively.


    I cancelled tv and asked about a phone/bb deal and got offered over £20. When my phone/bb minimum had a week to go, I called again and was offered line rental up front (no need to ask) and free broadband, but I wanted free line rental, so said I'd think about it.


    The man didn't call me as promised so I rang and mentioned that his deal had not been enough to beat or match others .. and got what I asked for; anytime calls, line and bb £15. (I did take half price tv, as an afterthought, so reducing this to £12.50, plus £14 tv)
    • hubb
    • By hubb 16th Nov 14, 8:21 AM
    • 2,076 Posts
    • 390 Thanks
    hubb
    I don't want the tv. Just BB and line rental.
    • qwertyty
    • By qwertyty 16th Nov 14, 1:01 PM
    • 48 Posts
    • 1 Thanks
    qwertyty
    I just got
    Line rental saver
    Free BB
    Anytime international
    Equivalent to £21.70

    I could have got it down further but my contract ends ina few days time.
    • teddysmum
    • By teddysmum 16th Nov 14, 1:13 PM
    • 9,183 Posts
    • 5,470 Thanks
    teddysmum
    I don't want the tv. Just BB and line rental.
    Originally posted by hubb


    You don't need to take tv for a good bb/line deal.


    I originally asked for just bb and line (my tv had been switched off) and got the above mentioned £15 offer for bb, line and anytime calls. I then chose to take tv (no one pressed me to) and so improved the offer by £2.50.
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