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    • Jan321
    • By Jan321 3rd May 19, 12:45 PM
    • 3 Posts
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    Jan321
    Normal terms .
    £15 is to cancel not to move ISP .

    Price rise in contract yes normal see multiple posts on the subject .
    Originally posted by JJ Egan

    The £15 fee is called a cease fee and will still be charged after the 18 month period to terminate or cancel! Tat implies it will be charged if I change supplier andI've not had that in my terms and conditions with other suppliers?
    • JJ Egan
    • By JJ Egan 3rd May 19, 1:46 PM
    • 13,656 Posts
    • 6,288 Thanks
    JJ Egan
    You have 14 days to cancel .
    Personally i dont want cheap service.
    • Colin_Maybe
    • By Colin_Maybe 3rd May 19, 2:28 PM
    • 5,086 Posts
    • 2,997 Thanks
    Colin_Maybe
    The £15 fee is called a cease fee and will still be charged after the 18 month period to terminate or cancel! Tat implies it will be charged if I change supplier andI've not had that in my terms and conditions with other suppliers?
    Originally posted by Jan321
    It implies no such thing. You would be switching, not terminating or cancelling.
    • cashmonger
    • By cashmonger 3rd May 19, 8:45 PM
    • 394 Posts
    • 56 Thanks
    cashmonger
    On a slightly different note, Sky are charging me a £10 "Admin fee" for renewing my TV for another 18 months - despite me also having Broadband and Phone-line with them running not-quite-in-parallel.

    Viva Rip-off Britain.
    Originally posted by makara
    That is nothing compared to the £150 and upwards admin fee cretinous letting agents charge.
    • Jan321
    • By Jan321 4th May 19, 8:34 AM
    • 3 Posts
    • 0 Thanks
    Jan321
    Sorry but Iím still confused 🤔 Iím entering a contract with the broadband supplier for a discounted package for 18 months, the terms, the way I read it, state that even after 18 months I will be charged a cease fee to leave that contract and that surely includes switching to another supplier as that is cancelling my current contract?
    The idea is to find the best deal and then change when that deal ends to get another good deal.
    If that charge is correct all Iím trying to say is shouldnít it be included in the calculations showing the best value for money plans ?
    • JJ Egan
    • By JJ Egan 4th May 19, 8:52 AM
    • 13,656 Posts
    • 6,288 Thanks
    JJ Egan
    If you feel that is wrong then contact MSE .
    • Inigo Montoya
    • By Inigo Montoya 24th May 19, 9:24 PM
    • 807 Posts
    • 729 Thanks
    Inigo Montoya
    did anybody go for the shell broadband deal advertised on MSE
    - it was supposed to be £14.99 per month with £60 bill credit a bit later

    Ive just received my first months bill & its for £15.98 (probably £15.99 rounded down at a guess)

    so they are charging a £1 more per month than advertised on MSE
    • makara
    • By makara 24th May 19, 11:19 PM
    • 338 Posts
    • 113 Thanks
    makara
    did anybody go for the shell broadband deal advertised on MSE
    - it was supposed to be £14.99 per month with £60 bill credit a bit later

    Ive just received my first months bill & its for £15.98 (probably £15.99 rounded down at a guess)

    so they are charging a £1 more per month than advertised on MSE
    Originally posted by Inigo Montoya


    Maybe paper billing as opposed to paperless?
    • Inigo Montoya
    • By Inigo Montoya 24th May 19, 11:20 PM
    • 807 Posts
    • 729 Thanks
    Inigo Montoya
    no its online billing
    • makara
    • By makara 24th May 19, 11:35 PM
    • 338 Posts
    • 113 Thanks
    makara
    Could be a yearly price hike, and perhaps you joined just as the price was about to go up. Worth contacting them to check though.

    Ah - if this is your FIRST month, it could well be a pro-rata partial month charge (e.g. 1 whole month, and say 2 days of the previous billing month) - which in effect means NEXT month you should pay a bit LESS than £14.99.

    Again contact them to check why exactly - but I think the above might be the reason.
    • Karen747
    • By Karen747 25th May 19, 12:36 PM
    • 8 Posts
    • 3 Thanks
    Karen747
    No Competition
    I keep an eye on the Cheap Broadband page and on Cashback sites and it really does seem that there is no competition anymore.

    MSE and Moneysupermarket also seem to be complicit in this, all the offers are with vouchers etc that use decision.tech et al (part of MoneySupermarket).

    Previously each company would have offers, from the famous £5 per annum Sky offer to TalkTalk at £24 per annum and so on. There were also plenty of genuine and really cheap offers, MSE also used to do what it called a blagged link where it gave up some of the commission to give us an even better deal.

    Now the few players left in the industry seem to agree to take it in turns in offering the same crap deals on a rotation basis where the best offers seem to be £10 for ADSL and £20 for Fibre BUT these deals are loaded with hidden charges or price hikes when they are over.

    Plusnet gets quoted at £10 odd a month BUT you have to pay a year's line rental and claim some stupid voucher and this thread has plenty of people who complaint they do not get paid out.

    Previously you knew you got the deal because if you went to Sky for example the price would be there as you sign up.

    Now OFCOM says these companies have to write to you with the best deal you can get, well they and the CMA need to make this market functional FIRST, otherwise it will be pointless.

    Surely the problem is that one company owns or controls

    BT wholesale
    Plusnet
    BT
    EE

    BT wholesale has to be the starting point because it gets these companies talking to each other in a way that allows them to have a nod and wink about not competing. The charges imposed also make the market less competitive and what is this crap about charging people to quit broadband when they do not change supplier. That is what you call double dipping, they charge the outgoing and the incoming customers for the same thing. We live in a world of virtual networks, by now this should all be done by software and if not then BT should pay for it for not investing appropriately.

    My employer recently had a big re-organisation, the teams were split and merged, I saw the IT department literally drag and drop people from different teams, offices and regions into new networks, they said in old days they would have had to send engineers in the same way BT do.

    EE used to compete a lot and by doing so made the others compete, now all that seems to have happened is that prices have been inflated in order to APPEAR to offer a discount.

    Consider the crap deal by Plusnet, it will go from £10 a month to £18.99+10.99 after the 12 months is up for BASIC BROADBAND.

    The market has changed dramatically in that many many people no longer want a telephone line, so WHY are we being charged this FAKE line rental. That FAKE charge has been price hiked everytime OFCOM tightened the rules, e.g. on 0845 or 0345, but we are not even taking calls.

    Well you can go to Vodafone, they do not charge for line rental, except that the price of the BB is hiked.

    We get so called new players such as Shell and the Post Office but they all suffer from the same problem, mostly they are rebadged services via BT Wholesale.

    OFCOM need to get off their fat back sides and fix this market, just another bloated board of "gig" executive directors claiming a pay cheque for doing sweet FA.
    • Colin_Maybe
    • By Colin_Maybe 25th May 19, 1:34 PM
    • 5,086 Posts
    • 2,997 Thanks
    Colin_Maybe
    I keep an eye on the Cheap Broadband page and on Cashback sites and it really does seem that there is no competition anymore...


    Consider the crap deal by Plusnet, it will go from £10 a month to £18.99+10.99 after the 12 months is up for BASIC BROADBAND.

    The market has changed dramatically in that many many people no longer want a telephone line, so WHY are we being charged this FAKE line rental. That FAKE charge has been price hiked everytime OFCOM tightened the rules, e.g. on 0845 or 0345, but we are not even taking calls...
    Originally posted by Karen747
    So what you're saying is that prices have gone up (the same as everything else)?

    If you don't have a telephone line how do you think the broadband will arrive?
    • buglawton
    • By buglawton 25th May 19, 3:42 PM
    • 8,788 Posts
    • 5,509 Thanks
    buglawton
    Ofcom should have instituted quite a different model. Every homes phone line should have an 'internet dial tone' that's guaranteed to connect to a digital internet ready exchange. To connect you plug in any compatible modem and order your service via mobile phone, probably an app. Pizza delivery companies can deliver the correct model of modem and collect old for re-use/recycling.

    Connectivity could be purchased for as little as a week. Like trains there'd be regional franchises to run the 'last few miles' basic wired or fibre infrastructure, and house the termination points. So, the pipes are run more like water or electric grid supply (with local councils have a big input like they do with street maintenance). The resource of backhaul and internet management is then fought over by a different set of real competitors.

    A highly uncomfortable proposition for internet companies that want a cushy life and steady guaranteed income but a garden of opportunity for tech savvy competent innovators.

    Key points are: Guaranteed technical connection on every phone line. Local and regional infrastructure answerable to local or regional companies.

    Another way of looking at it is, the market should be more like mobile phones, pop a sim in and immediately connect. Hundreds of deals from PAYG to long contracts.

    Ain't gonna happen of course unless her majesty's govt give Ofcom a completely new remit.
    • Karen747
    • By Karen747 27th May 19, 5:07 PM
    • 8 Posts
    • 3 Thanks
    Karen747
    So what you're saying is that prices have gone up (the same as everything else)?

    If you don't have a telephone line how do you think the broadband will arrive?
    Originally posted by Colin_Maybe
    NO! what a daft comment.

    What I SAID was that there is no competition in this Market.

    In a competitive market there are REAL challengers on PRICE

    My price on Mobile phone contract has not increased in years (under £10) and they have increased the data and call allowance. Now I can get a Sky Sim which is even cheaper at £6 a month, it has unlimited calls, unlimited texts, 2gb a month and any unused data rolls over for up to 3 years. At that point I can use any credit to buy devices such a bluetooth speaker.

    THAT IS COMPETITION!

    As for your facile comment about the Telephone Line;

    1. We already paid for that line OVER and OVER again over the years.
    2. If one person in the block has Fibre then all the investment is done, just a rip off that we all pay forever.
    3. The Telco's argued with OFCOM that because of their interferance in CALLS that they would need to increase line rental. If there is no telephone line there are NO CALLS and no need to punish customers with this obscene charge.
    4. The Telco's have been hiking this charge up for years without justification.

    Vodafone does not charge line rental, but because the market is not competitive they do not bother to compete.

    Now without adquate number of companies to compete coupled with the BT Wholesale fiasco that causes cartel like behaviour, scrapping line rental will only work with a cap on BB charges also applied.

    The BT ownership of Plusnet and EE needs to broken up and BT Wholesale needs to also be taken away along with the assets. I am generally not in favour of nationalisation but turning it into a not for profit company might work. However, not as a company rigged to create costs like some organisations that spend "other people's money". e.g. the BBC.

    The fact is that there is very little real investment in the network, all this nonsense with different ISP's putting in different equipment, plus all those green boxes that re-wired over and over again to premises. This results in huge over employment and the same work being done repeatedly, it makes much more sense to wire every home, business and premises just once.

    The whole network should be wired up to virtual networks for each ISP, so moving suppliers is just a matter of dragging and dropping in software or issuing a command to move a user from one network to another. If any international organisation ran office and branch networking the way the UK broadband network is done, they would and should be fired.

    ISP's should have options to buy bigger "pipes" for their virtual network in make their network function at higher speed.
    • cashmonger
    • By cashmonger 29th May 19, 10:07 AM
    • 394 Posts
    • 56 Thanks
    cashmonger
    So guys my plusnet cheap offer from last year (£11 a month or so) runs out in a couple of days and I don't know yet if I want to move out of this place or not so don't want to commit to one of the current cheap offers of a year's BB.

    Is paying full whack for a month or two on plusnet my only option? It pains me to do so after having had cheap bb for a couple of years now but if I went on a new contract and wanted to leave I would have to pay much more than that for the early termination since they are charged monthly.

    Plusnet could only offer me about £17 a month for a new deal yet I *still* would be tied into an 18 month contract no less which would have just the same break fees as the rest.

    I would like a cheap pay as you go option for a couple of months. I don't have a smartphone so that isn't an option so is plusnet the best of a bad bunch of my options? till I am more clear in where I want to live?

    Or maybe there is company which has a really low termination fee.

    I see another option might be to find one of the cheap deals which would be 'portable' to a new residence.
    Last edited by cashmonger; 29-05-2019 at 10:46 AM.
    • JJ Egan
    • By JJ Egan 29th May 19, 11:18 AM
    • 13,656 Posts
    • 6,288 Thanks
    JJ Egan
    Search monthly contracts on here.
    Most ISP will allow a home move without penalty but the move starts a new contract .
    Providing they supply the new home that is .
    • cashmonger
    • By cashmonger 29th May 19, 7:38 PM
    • 394 Posts
    • 56 Thanks
    cashmonger
    Most ISP will allow a home move without penalty but the move starts a new contract .
    Originally posted by JJ Egan
    So long as this would not incur a fee then there would be no problem with it being a new contract since I would be planning to stay in new place for forseeable future (hopefully)

    The only problem with that I could think of is that if the offer you signed up with had run out they might not honor it going forward to a new property. I remember when I first moved in my current property and I missed the offer by one day only because their website malfunctioned and they (sky or plusnet I forgot as I got deals from both) wouldn't give me that old one so I had to go with their new slightly more expensive offer.
    Last edited by cashmonger; 29-05-2019 at 7:41 PM.
    • buglawton
    • By buglawton 29th May 19, 8:17 PM
    • 8,788 Posts
    • 5,509 Thanks
    buglawton
    ....
    I am generally not in favour of nationalisation but turning it into a not for profit company might work. However, not as a company rigged to create costs like some organisations that spend "other people's money". e.g. the BBC.software or issuing a command to move a user from one network to another. If any international organisation ran office and branch networking the way the UK broadband network is done, they would and should be fired.
    ....
    ISP's should have options to buy bigger "pipes" for their virtual network in make their network function at higher speed.
    Originally posted by Karen747
    I agree with every point except the BBC which is a provder and financier of serious and expensive artisic content, not really a tech. co.

    Anyone who resents paying for a license can disconnect their aerial and strictly avoid watching any BBC video content or live content from other video services.

    But I consider the £3/week for BBC license fine compared to rip off UK broadband prices. Wouldn't surprise me if one day industry broadband price fixing is discovered.
    • RoynJess
    • By RoynJess 31st May 19, 8:16 AM
    • 1 Posts
    • 0 Thanks
    RoynJess
    MSE Broadband deal tips
    whilst the tips are very helpful they can be confusing. My broadband contract is near its end so i checked the deals mentioned on the weekly tips. Having decided to go with the Now Broadband deal, i tried to sign up. Only to find the deal is not available in my area. This is strange, as they could / did offer a faster deal at a lot more cost. I am quite happy with the speed i get at the moment on what is referred to as "standard". Very strange though, if they cant offer the cheaper deal how can they offer the more expensive deal. After all, the signal comes along the same cable. We surely are all aware that in the oft mentioned "exchange" the "speed" is regulated by (to put it in a simple way) an adjustable amplifier system. I wonder if folks realize that unless the old mainly copper cable entering your home has been replaced by a relatively new "fibre" cable, the speed at your terminal will probably not be as fast as you had hoped. Take a multi lane motorway, lots of speed lots of traffic. The the slowing down at the bottleneck when you leave the motorway, sometimes only at a crawl.
    By the way, as an qualified electronics adviser i should know.
    • Colin_Maybe
    • By Colin_Maybe 31st May 19, 8:23 AM
    • 5,086 Posts
    • 2,997 Thanks
    Colin_Maybe
    whilst the tips are very helpful they can be confusing. My broadband contract is near its end so i checked the deals mentioned on the weekly tips. Having decided to go with the Now Broadband deal, i tried to sign up. Only to find the deal is not available in my area. This is strange, as they could / did offer a faster deal at a lot more cost. I am quite happy with the speed i get at the moment on what is referred to as "standard". Very strange though, if they cant offer the cheaper deal how can they offer the more expensive deal. After all, the signal comes along the same cable. We surely are all aware that in the oft mentioned "exchange" the "speed" is regulated by (to put it in a simple way) an adjustable amplifier system. I wonder if folks realize that unless the old mainly copper cable entering your home has been replaced by a relatively new "fibre" cable, the speed at your terminal will probably not be as fast as you had hoped. Take a multi lane motorway, lots of speed lots of traffic. The the slowing down at the bottleneck when you leave the motorway, sometimes only at a crawl.
    By the way, as an qualified electronics adviser i should know.
    Originally posted by RoynJess
    FTTC fibre is fibre to the cabinet and the utilises the copper pair from the cabinet to the house, not from the exchange. FTTP is fibre all the way. If on 'standard' (ADSL) then the signal is copper pair all the way from the local exchange.

    The offers are frequently area dependant, there's no way that MSE (or anyone else) can know where you'r located until you put your postcode in.
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