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  • FIRST POST
    • captainkirk
    • By captainkirk 20th May 19, 3:47 PM
    • 19Posts
    • 7Thanks
    captainkirk
    Economy 10 meter change Eon
    • #1
    • 20th May 19, 3:47 PM
    Economy 10 meter change Eon 20th May 19 at 3:47 PM
    We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.


    They offer Economy 10 but the new tariff prices are as follows


    23.56 standing charge current tariff 15.64
    21.59 day rate current tariff 16.18
    13.07 cheap rate current tariff 8.27 for night/heating


    It's a huge increase which will see about 750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about 1750 a year - will now be 2600 for economy 10 or just on 3000 on a normal tariff.


    The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!


    I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over 700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.


    Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?


    Tracey
Page 3
    • Biscuit Tin
    • By Biscuit Tin 9th Jun 19, 12:36 PM
    • 301 Posts
    • 99 Thanks
    Biscuit Tin
    That's where we began, with the 58% price rise !
    Originally posted by Sandydog
    Well good luck to that, if you are even contemplating switching supplier with the existing legacy, and apparently worn out, metering still in place from E.On
    • Sandydog
    • By Sandydog 9th Jun 19, 12:43 PM
    • 10 Posts
    • 1 Thanks
    Sandydog
    The meter is only a couple of years old so hardly worn out. If we stay with Eon but move to E7 they aren't even going to change the meter. If EDF offer us a lower price than Eon and the same hours electricity that we are on now what is the harm in us moving to it ? If they change their minds or the meter breaks we will only be back making exactly the same choices as now -except we could even move back to Eon's much better tariffs that are not available to existing customers.

    I'm genuinely puzzled as to why you think that a problem ?
    • Biscuit Tin
    • By Biscuit Tin 9th Jun 19, 12:50 PM
    • 301 Posts
    • 99 Thanks
    Biscuit Tin
    The meter is only a couple of years old so hardly worn out. If we stay with Eon but move to E7 they aren't even going to change the meter. If EDF offer us a lower price than Eon and the same hours electricity that we are on now what is the harm in us moving to it ? If they change their minds or the meter breaks we will only be back making exactly the same choices as now -except we could even move back to Eon's much better tariffs that are not available to existing customers.

    I'm genuinely puzzled as to why you think that a problem ?
    Originally posted by Sandydog
    Speak to the specialist E.On team, and they will explain why switching from them with metering that only E.On are obligated to support is not a good idea. Why do you think E.On are phasing out this particular tariff operated on this type of metering, and are therefore offering to replace them free of charge?

    There are plenty of other posts in this forum warning people with such metering (from a range of legacy suppliers) not to switch supplier ... and tales of woe from those who did before, or despite, reading those warnings.
    • Sandydog
    • By Sandydog 9th Jun 19, 1:25 PM
    • 10 Posts
    • 1 Thanks
    Sandydog
    Thanks. We will talk to them again then. We have talked to them at length already. They have to replace them free of charge as they are the instigator. But they didn't really explain why. And, as I said, were not necessarily getting rid of the meter, or the hours. Just charging a lot more for it and changing the meter, or charging a lot more for it and leaving the meter unchanged on E7. We would happily stay with them if they were offering a modest price rise but 58 % is too much.
  • E.ON Company Representative: Malc
    E.ON Complex Meters
    I also received the letter from Eon. I currently have the two meters - one for my storage heaters that comes on for a few hours over the course of 24 hours. I have been switched to a few different tariffs over they years with eon and to be honest I've not needed to do anything and the price hasn't really changed too much. I was currently on their RHT plan for the storage heater meter and the energy plan for the rest. They are telling me all my electric will now be on the energy plan tariff which even they admitted would be a considerable amount more to pay. They never mentioned anything to do with a change of meter systems at all. Eon have not offered me a tariff that would be suitable Obviously my best plan would be to shop around but it is not as easy when you have two meters and would like to continue with it on for a few hours throughout the day rather than just through the evening. Has anyone else been able to get any further than me?
    Originally posted by Scrimper13

    Hello Scrimper13 and it sounds like your metering set up is similar to captainkirk's and Sandydog's above.

    The letter you've received should've outlined the alternatives I mentioned in my replies. These are a choice between Economy 10, Economy 7 and single rate.

    Please talk to our Simpler Metering team. They're looking after this project and will be able to go into much more detail. They'll go through everything with you, including the tariffs, and book an appointment to do the work. As I mentioned to Sandydog, we'll fit a single meter instead of the two meter set up currently in place. This will make it easier when shopping around for different tariffs both with us and with the other suppliers.

    Thanks Scrimper13.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • captainkirk
    • By captainkirk 20th Jun 19, 10:49 AM
    • 19 Posts
    • 7 Thanks
    captainkirk
    We have decided to change the heating so have opted to have the meter changed to single rate one - I have telephoned and organised this (hopefully sorted out the need for a three phase meter) but the tariff we have been quoted is for 18.57 per unit - I asked the lady about deals and that's the only thing she could quote me despite their prices being much cheaper online - I would have happily signed up to their Fix Online Exclusive v4 contract! I know we can sort it out after the meter gets installed and move or get a fixed tariff but why all the hassle!!
  • E.ON Company Representative: Malc
    E.ON Metering
    We have decided to change the heating so have opted to have the meter changed to single rate one - I have telephoned and organised this (hopefully sorted out the need for a three phase meter) but the tariff we have been quoted is for 18.57 per unit - I asked the lady about deals and that's the only thing she could quote me despite their prices being much cheaper online - I would have happily signed up to their Fix Online Exclusive v4 contract! I know we can sort it out after the meter gets installed and move or get a fixed tariff but why all the hassle!!
    Originally posted by captainkirk

    Hello captainkirk and thank you for the update.

    Going for a single rate meter means you'll have access to many more tariffs both with us and with the other suppliers. The new meter needs to be in place before we can switch you to another tariff. The 18.57p per kWh you mention sounds like the unit rate between now and when you switch tariff/supplier after the meter exchange. Guessing here.

    Also, Fix Online Exclusive v4 is only available through broker sites to new customers. As an existing customer, you're not eligible for this tariff.

    Glad an appointment's been booked captainkirk.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • captainkirk
    • By captainkirk 22nd Jun 19, 10:59 PM
    • 19 Posts
    • 7 Thanks
    captainkirk
    Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?
    • thorganby
    • By thorganby 23rd Jun 19, 4:07 PM
    • 247 Posts
    • 198 Thanks
    thorganby
    Hello captainkirk and thank you for the update.

    Going for a single rate meter means you'll have access to many more tariffs both with us and with the other suppliers. The new meter needs to be in place before we can switch you to another tariff. The 18.57p per kWh you mention sounds like the unit rate between now and when you switch tariff/supplier after the meter exchange. Guessing here.

    Also, Fix Online Exclusive v4 is only available through broker sites to new customers. As an existing customer, you're not eligible for this tariff.

    Glad an appointment's been booked captainkirk.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?
    Originally posted by captainkirk
    Why on earth would you even consider staying with a supplier that thinks that this is acceptable customers service!

    Other suppliers do not prevent existing customers changing to exclusive tariffs available though switching sites for "new customers" with cashback.

    Shame on eon, this shows their true colours and they do not deserve your custom!
    • captainkirk
    • By captainkirk 23rd Jun 19, 9:46 PM
    • 19 Posts
    • 7 Thanks
    captainkirk
    We will definitely be moving Thorganby - reading some posts on Google they would seem to suggest that energy companies are supposed to offer their best tariff if you ring and ask - I know that would not be the online one after what Malc said but I'm certain they have better offers than 18+p per unit available. It is a shameful way to treat existing customers especially after they have forced the tariff change - you can only suppose that they make quite a bit extra by charging customers this rate until they are able to move. I read another post on this forum where someone has been 8 weeks trying to get the database updated for the new meter so they can move! We've been with Eon and their many guises for over 35 years, unfortunately that means nothing nowadays.
    • Sandydog
    • By Sandydog 24th Jun 19, 4:19 PM
    • 10 Posts
    • 1 Thanks
    Sandydog
    Now we are even more baffled. We phoned to arrange the simpler meter installation date. The operative asked us why we would want to do that ! She said we were better off as we were. So we went through the letter with her. It clearly states our tariff is ending and we will be moved to a flat rate later in the year, date unspecified. It only mentions meters in the context of getting access to other tariffs.

    But she said we will only be moved to the expensive tariff if we opt for a smart meter. We never asked for one in the first place ! Otherwise she says we can stay exactly as we are, no simple meter, no smart meter, no price rise. She's said we had a price rise in January and our tariff has no end date. We asked for it in writing but she said they weren't obliged to do that.

    So we will wait and see. If we do get a letter later saying our tariff is changing we will need to act, but she is adamant that isn't happening. We certainly aren't going to push for a meter change and huge price hike. She has put on record that we don't require a smart meter and says that is the end of the matter unless we demand one.
    • thorganby
    • By thorganby 24th Jun 19, 5:30 PM
    • 247 Posts
    • 198 Thanks
    thorganby
    There is a buffoon who regularly posts on here "Stay with one of the big six and you won't go far wrong"

    eon came a pathetic joint 23rd with EDF out of 30 in the latest Which survey and this thread is a very good example of why!

    https://www.which.co.uk/reviews/energy-companies/article/guides
    • captainkirk
    • By captainkirk 24th Jun 19, 6:10 PM
    • 19 Posts
    • 7 Thanks
    captainkirk
    That's terrible Sandydog, the letter is very clear that the tariff is ending - I know Malc keeps saying talk to the simpler metering team but they seem very inexperienced don't they!
    • Sandydog
    • By Sandydog 24th Jun 19, 7:48 PM
    • 10 Posts
    • 1 Thanks
    Sandydog
    They have consistently refused to put us through to the simpler metering team. The first time we called we asked for the complex metering team. All the other companies call them that. But Eon have cunningly called the team that deals with complex meters the 'simpler metering team'. So the call staff denied any such thing existed !

    Yes the letter seems clear that the tariff is ending but today's call handler is adamant that it is only ending if we want a smart meter. We have spoken to five different Eon staff now and got five entirely different answers. Each one was adamant that their version was correct. We have wasted hours trying to sort it out and got nowhere at all. It's taken up hours of their staff time too.
  • E.ON Company Representative: Malc
    E.ON Simpler Metering
    Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?
    Originally posted by captainkirk
    We will definitely be moving Thorganby - reading some posts on Google they would seem to suggest that energy companies are supposed to offer their best tariff if you ring and ask - I know that would not be the online one after what Malc said but I'm certain they have better offers than 18+p per unit available. It is a shameful way to treat existing customers especially after they have forced the tariff change - you can only suppose that they make quite a bit extra by charging customers this rate until they are able to move. I read another post on this forum where someone has been 8 weeks trying to get the database updated for the new meter so they can move! We've been with Eon and their many guises for over 35 years, unfortunately that means nothing nowadays.
    Originally posted by captainkirk
    That's terrible Sandydog, the letter is very clear that the tariff is ending - I know Malc keeps saying talk to the simpler metering team but they seem very inexperienced don't they!
    Originally posted by captainkirk
    Hello captainkirk and I'm sorry our Simpler Metering team haven't given you more confidence. If you drop an email to the address in my Profile with your account details, I'll make sure your concerns go to the right people.

    Following a meter exchange, it usually takes up to 3 weeks to update the necessary systems. We need to let a number of third parties know about the change. These include the electricity distributor, meter operator/readers and the national database that holds details of all meters. These industry third parties then need to update their systems. Once this is all through, you'll be able to change tariff/supplier.

    I do know we're working through a large backlog of meter exchange updates and, to be honest, they're currently taking longer than the usual turnaround time I mentioned above.

    You can choose a tariff when arranging a meter exchange. This will then be backdated to the day the meter was changed. Just be careful not to go for one with exit fees if you're going to change supplier. I suspect this is why we've quoted a price of 18.57p per kWh.

    Sorry all this is somewhat vague captainkirk and thank you for your patience.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Simpler Metering
    Now we are even more baffled. We phoned to arrange the simpler meter installation date. The operative asked us why we would want to do that ! She said we were better off as we were. So we went through the letter with her. It clearly states our tariff is ending and we will be moved to a flat rate later in the year, date unspecified. It only mentions meters in the context of getting access to other tariffs.

    But she said we will only be moved to the expensive tariff if we opt for a smart meter. We never asked for one in the first place ! Otherwise she says we can stay exactly as we are, no simple meter, no smart meter, no price rise. She's said we had a price rise in January and our tariff has no end date. We asked for it in writing but she said they weren't obliged to do that.

    So we will wait and see. If we do get a letter later saying our tariff is changing we will need to act, but she is adamant that isn't happening. We certainly aren't going to push for a meter change and huge price hike. She has put on record that we don't require a smart meter and says that is the end of the matter unless we demand one.
    Originally posted by Sandydog
    They have consistently refused to put us through to the simpler metering team. The first time we called we asked for the complex metering team. All the other companies call them that. But Eon have cunningly called the team that deals with complex meters the 'simpler metering team'. So the call staff denied any such thing existed !

    Yes the letter seems clear that the tariff is ending but today's call handler is adamant that it is only ending if we want a smart meter. We have spoken to five different Eon staff now and got five entirely different answers. Each one was adamant that their version was correct. We have wasted hours trying to sort it out and got nowhere at all. It's taken up hours of their staff time too.
    Originally posted by Sandydog
    Hello Sandydog and the things you're being told just aren't good enough.

    As I've explained in this thread, this is a distinct project being looked after by a specialist team. This has been briefed out to all advisors who should be telling you the same thing. As I've offered to captainkirk above, please send an email to the address in my Profile with your account details and I'll be happy to forward your concerns to the people looking after this project.

    Thank you for your patience Sandydog.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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