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    • consumer987
    • By consumer987 6th Jul 17, 4:09 AM
    • 19Posts
    • 0Thanks
    Refused train ticket.
    • #1
    • 6th Jul 17, 4:09 AM
    Refused train ticket. 6th Jul 17 at 4:09 AM

    I was refused a train ticket by a stations ticket office.

    I had enough money; a bank note and some small change and was keen to pay. The ticket office person told me to go to the local shops and get correct change for him. But I had less than 6 minutes before the train arrived. I was desperate because I had an appointment and so I needed that train. Not a later one.

    He repeatedly refused me a permit to travel (a permit would have been fine as I could have purchased a ticket on the train). He kept telling me to go to the shops for him. I stood my ground as I did not wish to buy anything and I was not sure if any of the shop keepers would just give out change with no purchase. The distance to the shops and time for a transaction and so forth would have been far longer than 6 minutes anyway; he knew the train was on its way, I asked him when it was due.

    It was amazing, I came up with so many sensible solutions. he refused every single one! It was the most incredible display of psychological abuse I have felt in a long time. I was meant to be in town, at least 7 miles away, for an interview; this man was preventing me from travelling to it on time.

    he also threaten me with potential fines if I were to board without a ticket, so I was very worried. I knew, as he was so unfriendly, he could easily call the driver and say “A man sneaked on and refused to buy a ticket...fine him!!!” I could not risk that.

    From the beginning of the incident, a nice calm starting point after saying hello and being refused a ticket, I suggested a few ideas (below), to name but a few, and not in this particular order.

    Contact your superior, tell him you are out of change and that a customer needs to board the train = Refused

    Turn on the permit to travel machine outside, so I can purchase a ticket with cash = Refused.

    Contact the driver of the train to allow me to board and pay on the train= Refused.

    Write on a piece of paper to support me boarding the train= Refused

    If i get on the train without a permit to travel and attempt to buy a ticket on the train will you support me if they call through to this office to enquire if my story is accurate?

    He said "I'm not supporting you “. “You need to go to the shop to get change”

    He kept saying - Go to the shops.

    I told him that I did not want to to go, I kept telling him, I don’t want to buy anything either.

    So I said to him “You go to the shops!!“

    He said : “ I'm not going to the shop just for you”

    “ No, you will go to the shop for all your customers” I said.

    “Are you telling me I have to walk to town?“

    He refused to answer.

    He said for me to use a credit card initially, after peering in my wallet.

    but I was unsure how much money I had in that particular account, I suspected it was near zero. I was not going to risk going over drawn. So I refused to do that (I do have money in other accounts, but I had only a card for my regular food shopping account) I was not going to risk that!

    It did flair up. I raised my voice, I had only a few minutes to get to the platform and had got absolutely nowhere with this ticket office person.

    I felt like I was imprisoned! Serious. I was trapped. I was planning this interview for ages. I lost sleep preparing and I was just in time at the station, I needed to get on that train!!!

    I said that I would just get on the train and pay on the train, as that was my only option.

    He said you will likely be charged thousands of pounds at the inspectors discretion.

    He was threatening me will huge fines! Now I could see a court case too.

    My patience was lost (time ticking away; I could see the clock on the wall and display read out) it was so stressful. So I told him what I thought of this complete none sense. and I raised my voice and said I was going to ring up to complain.

    He shouted at me through his little plastic hole in the wall as I left the office that he was going to complain about me!

    My whole day was damaged. I felt so very sick, I was not a happy chap for a long time after.

    If I was an old lady this would not have happened, I would have been given a permit to pass. easy thing to do. Just turn the permit to pass machine on and then i'd be allowed to pay for a proper ticket on route or at the destination.

    I am a middle aged male. I received unfair abuse!

    The station is usually manned by great staff, this guy was something else, with one of those smirky expressions that just triggers the most mellow of people.

    Thanks for reading and any help you may offer.

    *found on national rail site:

    "If you are unable to purchase a Permit to Travel, you should obtain a ticket from the Conductor on the train or at the first opportunity."

    solution found so far

    How do I avoid a Penalty Fare?

    To avoid paying a Penalty Fare, you must purchase a valid ticket to your destination for the class of travel you wish to use before starting your journey.

    If you are unable to do so, you must buy a Permit to Travel from the machines that are provided at most stations. This permit must be upgraded to a valid ticket at the first opportunity.

    If you are unable to purchase a Permit to Travel, you should obtain a ticket from the Conductor on the train or at the first opportunity.

    So the ticket office cashier was in the wrong. It was all unnecessary.
    Last edited by consumer987; 08-07-2017 at 11:33 PM.
Page 5
    • Altarf
    • By Altarf 12th Aug 17, 6:12 PM
    • 2,881 Posts
    • 1,701 Thanks
    OP, have you considered that this whole silly situation might have been avoided had you arrived with enough time to spare at the station? 6 minutes before your train is due to leave without a pre-purchased ticket is not enough to account for easily predictable and likely situations. Suppose you had been 5th in line at the ticket office, or there was a sweet little old lady needing 6 minutes of travel advice there in front of you, or the till system crashed and needed rebooting... millions of possibilities. Give yourself more time next time.
    Originally posted by rach_k
    Or perhaps the incompetent train company should anticipate it might need some change to enable it to sell tickets, and not employ dimwits who can't be bothered to take any responsibility.
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