Eon energy reviews: Give your feedback

Eon have been fantastic. I have tried others in recent years but always seem to come back to Eon due to their friendly ways and reassurance. Now that SMETS2 Smart Meters are here I can finally get a Smart Meter in confidence.

welshman99 wrote: »

Eon have been fantastic. I have tried others in recent years but always seem to come back to Eon due to their friendly ways and reassurance. Now that SMETS2 Smart Meters are here I can finally get a Smart Meter in confidence.

Morning welshman99 and welcome to the Forums.

Glad we've been looking after you and many thanks for taking the time to post.

If you wish, you can talk to us about having smart meters and our specialist teams will be happy to let you know what we're able to do. Contact details are on our website. There's also an online application form you can use.

Smart meters aren't available everywhere yet. It depends on things like the actual area, type of property, strength of the mobile phone signal and the current metering set up. Our smart meter teams will be able to let you know the full details.

Thanks again for posting welshman99.

Malc

Nikkinorth wrote: »

I changed suppliers from eon to British Gas in May 2018. I gave both companies the actual meter reading. I received a refund from eon of £18
On 6th December I received a final bill from eon for £ 7038.00 and 2 weeks later a letter saying they will be instructing debt collectors I have been a customer of there's for over 10 years and never missed a payment ..in that time they have read the meters yet still say I actually owe them £11,000.00 ...
I so need help to fight this Im getting nowhere with eon complaints ...who keep telling me I have a 5 digit gas meter when I have a 4 digit which was installed in 1992
I have asked them 5 times to send me copies of my bills to see when they actually read the meters but they just will not send them ...they never call me back .. i wwork in the ngs and iits difficult to spend my 30 min lunch time calling them.....stress levels are hitting the roof ...my advice so far is DON'T SWITCH THANK YOU VERY MUCH :money:MARTIN ...:������

Hello Nikkinorth and welcome to the Forums.

I'm sorry this is proving difficult to sort. I'd take this to the next level and ask for your complaint to be referred to our Reviewers. They'll go through everything again and either uphold the original resolution or offer an alternative. If this is still unacceptable, we'll let you have a Final Resolution Offer letter you can use to go to the Energy Ombudsman for an independent review.

You mention you've a 4 dial gas meter and we think it's a 5 dial. I'd suggest taking a photo of the meter showing the reading and meter serial number and let our Reviewers see it. Older imperial gas meters have 4 dials and the newer metric ones have 5 dials (both not including any red digits). The photo will help clear up any confusion.

It'll certainly have implications for the amount charged if we're billing a 4 dial gas meter as a 5 dial. It'll add charges if we've been billing as a 5 dial and have now rebilled as a 4 dial. The longer this has been going on, the greater the added charges. This could mean the Billing Code might come into play.

The Billing Code applies in certain circumstances where we've failed to bill accurately. Where we're at fault, we cannot charge for any unbilled energy used more than 12 months from the point the problem was fixed. Ask our Reviewers if this applies to your case.

I don't understand why we haven't sent copy bills. Again, ask the Reviewers about this. In the meantime and if you've an online account, you'll be able to see your bills on there.

Sorry again your complaint is dragging on and hope this points you in the right direction.

Malc