Is it worth appealing this ticket

Just reading through the email they sent me again, and some parts of it are peeing me off. This is what I am thinking of writing back. I don't know how good it is. I would be very grateful if someone could read through it and offer advise or corrections. Also, I don't know whether I should send it to the person who emailed it to me, or the social media team, since they are seemingly more willing to engage.


Thank you for your reply concerning my issue with a false PCN that was issued at one of your stores. Since the email you used to reply to me is a no reply address, I assume no one monitors it so I am writing to you again. For your convenience, I have copied and pasted your email to me, and my original email to you below so that you can reference it.

I am going to be straightforward with you. You say that you contacted the store (I assume this is PLACE, XYZ) and to quote:

"The store have confirmed that the car park is for the supermarket shoppers only an "if a customer is seen going off site then a parking fine will be issued." [sic]

How exactly was confirmation of this given? What confirms it? Who confirmed it? How is a customer supposed to know this? The only way you could communicate this information, is via signage. There is absolutely no signage on that site that says, or otherwise confirms "if a customer is seen going off site then a parking fine will be issued." There is no mention of any "fines" whatsoever for that matter.
I assume you spoke to the store manager. The same store manager who has already demonstrated his incompetence, and utter contempt of me I]this bit is true, but very specific to me so I won't mention it here[/I. Since you are from Customer Care, I would like to know that my initial complaint/request to you was twofold. One, was to cancel this ridiculous, baseless PCN, and my second complaint was with regards to your store manager that treated me extraordinarily terribly. What do you have to say with regards to that issue?

As to the abject vagueness of "The store have confirmed that the car park is for supermarket shoppers only an if a customer is seen going off site then a parking fine will be issued." [sic],
You cannot expect any customer using the store to know this without explicit signage. There is none. Please refrain from saying things that are unsubstantiated. Someone confirming it is of absolutely no use without clearly written signage. Without clearly written signage, there is nothing to confirm. I stress again, there is absolutely no signage confirming this.

Are you implying that you are facilitating the operations of a Private Parking Company to target your customers for unverifiable, alleged technical infractions without any way of those customers knowing? Are you trapping your customers? Do you realise how serious the implications of this would be? For such a simple issue, this is getting alarmingly scandalous.
The actions of the store in question have been nothing short of outrageous.

I would like to draw your attention to the fact that there is a great deal of public anxiety about alleged unfairness and injustice inflicted by parking operators that are part of the International Parking Community (which VCS, the charge notice issuer is a part of). Such is the anxiety that Parliament are debating the replacement of the current IPC code that allows VCS to indulge in harassing the supermarket's clients.

On the day the alleged infraction took place [date time], I parked at your store, as a customer, as I have done countless times before with the intention of doing some shopping. Upon realising I had no cash, I crossed the road to use the cash machine so that I would have money to spend at your store. This is not unusual or unreasonable behaviour for a customer. Your interests lie with trading with the customer. Cash is required for this to happen. I have a receipt to demonstrate that after withdrawing cash from the machine, I then came back and spent it at your store. This is definitely not the same as abusing the customer car park (which is presumably why you allow a third party to issue PCNs). So what interest would you have in penalising a patron of your store, a patron that has used your stores for many years quite happily? There is none.
You must intervene and cancel this PCN that has been issued as a desperate attempt by the Parking Company to capitalise unfairly on the needs of your customers. It is in nobody's interest to pursue this charge excepting the Parking Company.
I have uploaded a receipt and copy of the PCN as requested.
Since this clearly beyond the scope of the Customer Care team and store management give me the email and telephone number of the lands team so that I can deal with them directly. I]Don't know if I should add this[/I
Thank you.

Should I add a link in there somewhere to where it shows that leaving site claims are basically just a scam? Any good refrences that someone could kindly point out to me? Thanks folks.

After sending that, I just got a letter today from the parking mob, and it says that the charge notice was issued correctly (I think they may have told them about the cash machine thing) but after speaking with their client, and as a gesture of goodwill, they're willing to settle for £10. Any opinions? I completely disagree on principle of course, but I can make an awful lot of stress and hassle disappear for a tenner.