All Boxed Up

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Comments

  • GERALDINEGADSBY
    GERALDINEGADSBY Posts: 1 Newbie
    If anyone gets in touch with Trading Standars will you let us know how you got on please.
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
    Name Dropper First Anniversary First Post
    GERALDINEGADSBY wrote: »
    If anyone gets in touch with Trading Standars will you let us know how you got on please.


    Have you spoke to Trading Standards ?


    Is this the website ?
    https://allboxedupco.myshopwired.com/
  • wendym
    wendym Posts: 2,945 Forumite
    edited 2 March 2019 at 6:39PM
    Yes that’s the website.
    We should all contact Trading Standards on Monday.

    Edit - I am going to see if I get anywhere with an online contact, as I refuse to pay excessive phone costs.

    Second edit - slogged through online form which will not submit.
  • LilyR
    LilyR Posts: 1 Newbie
    SAME HERE - I'd used ABUp a few times with no problems. I ordered superfacialist box advertised just before Xmas 2018, for delivery mid-Jan, As I'd used them before, this didn't rung alarm bells.

    However, of course, I never received the box - I've now sent c, 8 emails, inc via LinkedIn and FB, and have located the home address of the named Companies House sole proprietor, Karen Louise Davies. Nowhere is there a tel no, of course!. ( I haven't got the pay part of 192, but I think a number may be posted there.) I'm especially angry as £35 is a lot to me, and she's clearly 'done a runner' of some kind. Whether our goods are in Bury Lodge, Bury nr Pulborough, who knows! The fact her other business is coaching women over 50 on confidence etc. is making me fume!
  • mazzykinsxo
    mazzykinsxo Posts: 23 Forumite
    Cheeky little devils :(. Hope you all get this sorted. Contact trading standards x
  • solnet
    solnet Posts: 1 Newbie
    Me too!! Ordered 29.09.18 no goods no communication Sent recorded delivery letter last week which was collected but still nothing Spoken to Citizens advice and they will escalate to trading standards
  • kate1963
    kate1963 Posts: 2 Newbie
    They are still trading.
    Not responding to emails and no phone number.
    I will be contacting trading standards in Sussex.
    Has anyone else been in contact.

    A your stories match mine. Refund promised but never arrived.
  • wendym
    wendym Posts: 2,945 Forumite
    I did eventually send the online form to Trading Standard. Waiting for a reply.
    I begin to suspect that the stalling techniques were designed to push us beyond the 120 day limit for a charge back. I was right on the limit when I spoke to my card issuer, who will send a paper form but without much enthusiasm or optimism.

    All Boxed Up are still offering a £24.99 set.
  • kate1963
    kate1963 Posts: 2 Newbie
    Have submitted a complaint to trading standards in West Sussex. Would be helpful if others did same.
  • SevenOfNine
    SevenOfNine Posts: 2,357 Forumite
    First Anniversary Name Dropper First Post Photogenic
    Rubys_mum wrote: »
    Unfortunately I am in the same position as everyone here too. I ordered my Box on the 10th October 2018 for a Christmas present and like everyone else have been fobbed off and now my emails are not answered. I contacted my credit card company to get a refund and was advised my claim had to have been made within 120 days (which was up on the 10th February!).

    Presumably you paid by credit card but the value was under £100 so the Section 75 refund didn't apply. The bank would have used the alternative Chargeback but you missed the 120 day deadline. Might be suitable for some of the others here though.

    https://www.moneysavingexpert.com/shopping/section75-protect-your-purchases/
    Seen it all, done it all, can't remember most of it.
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