Edf energy reviews: Give your feedback

Just had this reply from EDF
Hello Wayne, I can see you changed supplier, in this instance we did not estimated your final read. In a change of supplier its the obligation of the new supplier to provide us with the closing read. This will be the same read they have used to start their account. I would recommend contacting them to see if they can arrange for an amended read. Thanks

If they don't supply the final reading who does? How would the new supplier (npower) have a clue?

Estimated reading 58900 actual 58308, so without actually reading the meter or asking me, if from what EDF say it wasn't a bad guess??
Sorry EDF but I don't believe you!

wtabby wrote: »

Just had this reply from EDF
Hello Wayne, I can see you changed supplier, in this instance we did not estimated your final read. In a change of supplier its the obligation of the new supplier to provide us with the closing read. This will be the same read they have used to start their account. I would recommend contacting them to see if they can arrange for an amended read. Thanks


If they don't supply the final reading who does? How would the new supplier (npower) have a clue?

Estimated reading 58900 actual 58308, so without actually reading the meter or asking me, if from what EDF say it wasn't a bad guess??
Sorry EDF but I don't believe you!

The new supplier should get the opening readings from the customer. If an opening reading is not provided then an estimated reading, from an industry database, is used instead.

The important point here is that your closing readings from the old supplier are the same as the opening readings used by the new supplier. If you haven't yet received a statement from your new supplier then email them to ask for their opening readings.

If you're not happy with the estimated readings used then you can ask them to modify them (providing the difference is big enough to warrant it).

I received this from them at 11:50pm last night (seriously!!);


[FONT=&quot] I have noted all your information in the account so that you do not face any issues in investigation. I went and also explained the details to you. [/FONT] [FONT=&quot] [/FONT]
[FONT=&quot]Kindly contact us for further query. [/FONT][FONT=&quot]I am confident all actions have been taken to resolve everything. It would be appreciated if you could confirm that are you are satisfied with the actions taken / explanation provided within the next three working days and that you are happy that the complaint can be closed. If you feel there is anything I have missed please let me know and I will be happy to help.[/FONT]


My response;
I will be passing this matter on to the Ombudsman as I have received nothing but excuses for the disgraceful service that you have provided, and you have resolved absolutely no part of my complaint.



Their response to this was complete bo****cks, I was accused of not updating my email address or my phone number (I've had the same ones for 17/18 years). I'm taking it to the Ombudsman. They are a bunch of clowns!!
[FONT=&quot][/FONT][FONT=&quot][/FONT]

molerat wrote: »

Recently left EDF after 2+ years purely on price. Over that time I had no problems whatsoever. The No 1 rule - submit readings monthly (at not less than 28 day intervals) and a bill will be produced. When I left an accurate bill was produced promptly using the new suppliers read and correct payment taken a couple of weeks later.

That's easier said then done for a lot of people. I was really sick for a couple of years (I had tests for cancer and all sorts). Reading the meter was the last thing on my mind, especially as the meters were in an unlocked cupboard outside. They do lose meter readings too (they lost mine).