Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • JoeLowe
    • By JoeLowe 26th Aug 11, 6:26 PM
    • 20Posts
    • 3Thanks
    JoeLowe
    Help with Tesco's screening questions
    • #1
    • 26th Aug 11, 6:26 PM
    Help with Tesco's screening questions 26th Aug 11 at 6:26 PM
    I am trying to apply for a job at Tescos, but am unable to get past the screening questions. Could anyone help?

    I have so far applied to 3 jobs and have tried various variations, but failed everytime.

    *Question 1
    You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.
    Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
    Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
    Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. Required! Select Answer Answer A Answer B Answer C

    *Question 2
    You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.

    Answer A: Leave your checkout and help the customer to pack their shopping.
    Answer B: Find a colleague to help the customer to pack their shopping.
    Answer C: Take the opportunity to have your break while there are no customers to serve. Required! Select Answer Answer A Answer B Answer C

    *Question 3
    You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

    Answer A: Do not approach the customer and assume that they will pay for the items when they get to the checkout.
    Answer B: Go and tell a colleague what the customer is doing and that you think they are shoplifting.
    Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help. Required! Select Answer Answer A Answer B Answer C

    *Question 4
    You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

    Answer A: Quickly tell the customer where the main products are and go on to take your lunch break.
    Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.
    Answer C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.
    Required! Select Answer Answer A Answer B Answer C

    *Question 5
    You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

    Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section.
    Answer B: Find a colleague to replace you in the clothing section as you would be uncomfortable working somewhere you have not worked before.
    Answer C: Hope that you will understand the new tasks in the clothing section when you start. Required! Select Answer Answer A Answer B Answer C

    *Question 6
    Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

    Answer A: Agree on the most important tasks for the day with your manager.
    Answer B: Finish your work first and then fit your colleague’s tasks in if you have time.
    Answer C: Concentrate on the tasks that are your normal daily responsibilities. Required! Select Answer Answer A Answer B Answer C

    *Question 7
    You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

    Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident.
    Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer.
    Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. Required! Select Answer Answer A Answer B Answer C

    *Question 8
    You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

    Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer.
    Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle.
    Answer C: Ask the customer to wait while you go to find a manager to help them. Required! Select Answer Answer A Answer B Answer C

    *Question 9
    You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

    Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.
    Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.
    Answer C: Suggest that the customer leaves the product if they want to be served quickly. Required! Select Answer Answer A Answer B Answer C

    *Question 10
    The store is expecting a very busy week before a holiday season starts. Additional staff will be needed in the store so that everything still runs smoothly. Your manager says that if anyone can do any extra shifts it would be greatly appreciated.

    Answer A: Wait to see if your colleagues take the extra shifts before offering to help.
    Answer B: Check your diary and commit to any extra shifts where you have the time.
    Answer C: Assume that the spare shifts will be taken by your colleagues who have the time. Required! Select Answer Answer A Answer B Answer C

    *Question 11
    There are road works being done on your normal route to work for two days next week. This may delay your journey by as much as half an hour each way.

    Answer A: Assume that your manager will understand as it is not your fault that you are late.
    Answer B: Tell your manager in advance that as your journey will be delayed you will be arriving late for work on those two days.
    Answer C: Leave for work earlier than usual to try to beat the traffic and make sure that you arrive on time. Required! Select Answer Answer A Answer B Answer C

    *Question 12
    You are collecting stock from the back of the store to use to refill some of the shelves in your section. You notice that there is some stock missing for the third time in the past two weeks.

    Answer A: Ask the last person to refill the same shelves if they know where the missing stock is.
    Answer B: Talk to your team leader about the missing stock when you have a chance to do it quietly.
    Answer C: Assume that the stock has been moved and continue with your task to refill the shelves. Required! Select Answer Answer A Answer B Answer C

    *Question 13
    Your store is a busy one and there is always something that can be done. You have noticed that one of your colleagues is often in the back of the store doing nothing especially when additional help is needed on the checkout points.

    Answer A: Quietly mention to your manager that you feel that your colleague has not been contributing to the team.
    Answer B: Complain loudly to any other colleagues that may be nearby whenever you cannot see your colleague.
    Answer C: Tell your colleague that you are annoyed that they do not help out as much as everyone else. Required! Select Answer Answer A Answer B Answer C

    *Question 14
    You notice a customer is looking for something in the section you are working in and you offer to help. The customer is looking for barbeque utensils but these are a seasonal product and are not available at this time of year.

    Answer A: Explain to the customer that seasonal products are only available for sale during certain months of the year.
    Answer B: Tell the customer that if they cannot locate a product in the store then it usually means that it is out of stock.
    Answer C: Tell the customer that barbeque utensils are not stocked at this time of year but offer to check the stockroom. Required! Select Answer Answer A Answer B Answer C

    *Question 15
    A customer approaches you in the store and asks why they cannot find the product that they are looking for. The product has been discontinued and so the store cannot stock it anymore.

    Answer A: Carefully explain the situation to the customer and recommend a similar product that the customer could use instead.
    Answer B: Explain to the customer that the store does not stock the product anymore and that they can speak to Customer Services for more information.
    Answer C: Tell the customer about another store where you think they might still be able to buy the product. Required! Select Answer Answer A Answer B Answer C

    *Question 16
    You are working at the checkout and have a growing queue of customers to serve. As you scan a product for a customer, you notice that it has been charged at full price although you know that it is on sale. The line manager you need to correct the price is currently helping another customer with a query.

    Answer A: Continue scanning the rest of the customer’s shopping as you have other customers waiting.
    Answer B: Finish the sale but tell the customer that if they speak to Customer Services they can be refunded the amount that they were owed.
    Answer C: Apologise to the queue of waiting customers and alert your line manager to correct the price of the product. Required! Select Answer Answer A Answer B Answer C

    *Question 17
    You are shopping on behalf of a customer that has ordered online. One member of your team is away so you are busier than normal. You only have a short time before the order is due to be loaded in to the van. As you are about to take the order to the van a customer approaches you with a question about returning an item.

    Answer A: Put the order safely to one side and walk with the customer to where the return can be made.
    Answer B: Tell the customer where returns can be made and that a colleague will be able to help them.
    Answer C: Tell the customer that you are not able to assist with returned items and that they should find a manager. Required! Select Answer Answer A Answer B Answer C
Page 7
    • daytona0
    • By daytona0 29th May 17, 4:07 PM
    • 2,234 Posts
    • 2,667 Thanks
    daytona0
    I've been in the same situation. Every time I complete the questionnaire it tells me that I've been unsuccessful. The experience of constantly failing to get an interview is making me so depressed that I dread having to apply for jobs.

    These are the answers that I gave for previous job applications:

    Tesco Questionnaire May 2017:

    A customer asks you about their dotcom order, you donít know much about it because that is a different department that you have not worked in. What do you do? Direct the customer to the customer service desk I would personally walk the customer over to the helpdesk and speak to a colleague on their behalf OR I would handle the issue myself if product knowledge is there.

    You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond? Start to refill the bakery while listening to the customer at the same time also tried Take time to chat with the customer. Listen to their stories and see if I can help with further shopping (I would have gone for this one. They want people who are friendly and chat with people to generate rapport, but you have to draw the line) and also tried Apologise to the customer and tell them that you really need to restock the aisle.

    A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond? Tell the team member I will help after I finish helping the customer Yea probably this answer is correct, but maybe they want an assertive "no" answer to this?

    You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do? Carry on tidying the aisle and don't interfere also tried Approach the customers and offer to help them find the prosecco I would probably offer to help them find it if they look like they are lost.

    You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react? Help out in the other department and get to know my colleagues there Sounds about right, though I would like to see the other options before committing to that

    A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond? Apologise that the item is out of stock but they can order it online also tried Let the customer know you will inform your manager that the brand is out of stock and also tried Present them with a Tesco own brand alternative. I wouldn't send them online because usually the store has individual targets and you run the risk of driving away A LOT of business. I would have gone with the 'offer a brand alterntive' because that is a proactive solution.

    I've decided that I'm going to apply for any job at Tesco and see if I can find a combination of answers that work. I'll post the results later if I have any success.
    Originally posted by Mr Skeptical
    No offence, but the questions are designed to try and capture a true reflection of what the applicant would do on a daily basis whilst working at the store.

    By changing your answers and experimenting on different combinations you:

    1. Demonstrate lack of suitability for the role

    2. Make it harder for both the employers who have to vet you and the other applicants who show evidence that they are more suited to the job role than you.

    So why don't you instead focus on being a better potential customer service advisor by either getting some real life experience and/or reading up on some useful tips.

    I have, however, put some thoughts of my own in red if that helps..
    • Mr Skeptical
    • By Mr Skeptical 29th May 17, 4:18 PM
    • 7 Posts
    • 1 Thanks
    Mr Skeptical
    I've just applied for 5 jobs at Tesco and found that this combination of answers worked:

    Working as a customer assistant, you will often be interacting with customers who have high customer service expectations. How do you feel about that?

    I like serving customers and will do my best to delight them on their shopping trip

    Working as a customer assistant, you will be working during some of the busiest times. How do you feel about that?

    I am happy when I am kept busy and look forward to interacting with lots of customers

    Working as a customer assistant, you will be working in a team and will often need to ask team members for help or advice. How do you feel about that?

    I like working in a team and I am really happy to ask others to help me when needed

    As a Customer Assistant, customers are your top priority. You will often be asked questions by customers whilst carrying out other important responsibilities. How do you feel about that?

    I am happy to answer any questions and do not mind helping customers whilst carrying out my responsibilities

    A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do?

    Direct the customer to the customer service desk

    You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond?

    Apologise to the customer and tell them that you really need to restock the aisle

    A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond?

    Tell the team member I will help after I finish helping the customer


    You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do?

    Approach the customers and offer to help them find the prosecco

    You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react?

    Help out in the other department and get to know my colleagues there

    A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond?

    Present them with the Tesco own brand alternative
    Last edited by Mr Skeptical; 29-05-2017 at 4:21 PM.
    • Mr Skeptical
    • By Mr Skeptical 29th May 17, 4:24 PM
    • 7 Posts
    • 1 Thanks
    Mr Skeptical
    Hi, i just got these answers from someone i know's application and they worked for them
    Q1: I like serving customers...
    Q2: i am happy when i am kept busy...
    Q3: i like working as a team...
    Q4: i am happy to answer any questions...
    Q5: direct the customer to customer services
    Q6: Start to refill while listening...
    Q7 Tell the team member i will help...
    Q8: approach the customers and offer to help
    Q9: help out in the other dept...
    Q10: present them with a tesco own brand

    hope these help as i was having murder trying to get through.
    Originally posted by bumblingaround
    Thanks! It's interesting to see that Tesco accepted 2 different answers for question number 6.
    • AddictedSquirl
    • By AddictedSquirl 17th Jul 18, 3:20 PM
    • 1 Posts
    • 0 Thanks
    AddictedSquirl
    Thank you!
    I used this the other week, and wanted to say thank you to the first dude who answered the questions. Some of the questions may have changed, but they were simple. I wouldn't have passed if i didn't see the answers you posted. It really isn't common sense lol, like how would i know im not allowed to leave a till to help a customer that is struggling to pack their bags, when i have no customers at my till. Your a wee star!!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,840Posts Today

8,095Users online

Martin's Twitter