Eon energy reviews: Give your feedback

footyguy wrote: »

You should have been advised that if you applied for a smart meter, it was only guaranteed to work with the supplier that arranged its installation.

If you want a smart meter with your new supplier, you will have to request one from them.

You miss the point - Eon have paid to fit the smart meter, only to abandon it by charging existing customers more money to keep the facility.

footyguy wrote: »

It is not Eon that are deciding to abandone the smart meter, but rather the customer that is electing to switch supplier.

Why would Eon continue to support a meter when the customer has elected to switch to another supplier?

Because of Eon's unfair pricing policy.

GentleGiant wrote: »

Been pleased with EON for the last year - however now going to have to move to another supplier.

Why?

EON's lowest tariffs do not show on their website.

Sure if I was switching from another supplier I could get the rates, but even with MSE club the EON tariff that Martin mentions in email, which i believe is called 'E.ON Saver Fixed 1 Year v1 Paperless ' is not available to me.

So it's got to be goodbye EON and hello British Gas.

Crazy

E.ON_Company_Representative:_Helena wrote: »

Good morning GentleGiant,

It's shame to read that you want to leave us

Malc has posted lot's of information on the collective thread here http://forums.moneysavingexpert.com/showthread.php?t=5519605&page=6

You're correct though, it's not on the website or available over the phone.

We're continually looking to develop tariffs and this particular one is aimed exclusively at new customers. This isn't to say we're not also exploring the best ways of looking after our existing customers. We're doing this all the time and continue to offer tariffs and rewards to both new and current customers through our website.

Malc is, as we speak sending feedback to the people that make these decisions.

Thank you

Helena

With respect :A Helena :A, he’s stating that he doesn’t want to leave E.ON (understandably) but that E.ON, by withholding from him its Saver v1 collective fix on all comparison sites, E.ON is obliging him to leave.

That may seem like a small misunderstanding but it isn’t: it’s the whole point of what this huge row is all about.

You fail to grasp this at your peril...

I hope Malc left you the E.ON hot seat's flak jacket, this morning. :grinheart

GentleGiant wrote: »

Hi,

I do not want to leave EON. Not sure why you assume I do.

However you give me no choice!

Unless you are going to pay me the £200+ that British Gas will save me.

I did log a complaint, but was just told to complain to the ombudsman. Not really an answer.

One point I was hoping to make to Malc before he took the lift to the elevated heights of the gods of E.ON on his mission to explain to them the degree to which E.ON has shot itself in the foot with this one is that when SSE pulled the same stroke last month and I exposed it HERE there was not the slightest murmur of dissent. It was, it seems, the type of deceitful tactic that people might expect from SEE.

Perhaps it led E.ON to believe that it could do the same thing and get away with it...

What is really significant – and should be brought to the attention of E.ON’s directors – is that when E.ON decided to pull the same stroke this week it provoked, by contrast, an absolute uproar of outrage and dismay.

That’s how much goodwill and support E.ON had earned and enjoyed – but E.ON has now thrown it all away.

I hope you'll pass that one on to Malc for upward transmission.


I’d point out that my view on this is from an objective perspective, as an E.ON customer just entering the third month of a two-year collective fix. So, much water will flow under the bridge before I need to worry about it myself and I have plenty of time to wait and watch for the next big E.ON salmon to snare.


I take notice and some comfort from the fact that the Saver fix is suffixed v1, which suggests to me that there will be more to come (sometime) and the cynic in me wonders whether this one was just a devilish move to lure BG and MSE into altering. perhaps illegally, the tariff of an existing fix which was already under way and to which people had already contracted.

After all, when E.ON was cheekily undercut earlier this year after it had released v18, it (wisely) didn’t alter the tariff of v18 retrospectively; instead, it launched v19, two days later.


All, no doubt, will be revealed in the months to come and, like fredandwilma, I have the luxury of being able to watch it all [STRIKE]unravel[/STRIKE] unfurl from the riverbank.