Deceptive Npower Annual Summaries
Deceptive Npower Annual Summary.
On many annual summaries, the latest being 1st Sept 2018, Npower have written to us;
“You’re already on our cheapest tariff. We’ll let you know if this changes”
On the 24th Sept 2018 Npower have again written to us;
“For more than three years, you’ve been on one of the most expensive types of energy deals”
How is that legal, to assure us with a blatantly false statement?
Kathy & Alan
On many annual summaries, the latest being 1st Sept 2018, Npower have written to us;
“You’re already on our cheapest tariff. We’ll let you know if this changes”
On the 24th Sept 2018 Npower have again written to us;
“For more than three years, you’ve been on one of the most expensive types of energy deals”
How is that legal, to assure us with a blatantly false statement?
Kathy & Alan
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Comments
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Deceptive Npower Annual Summary.
On many annual summaries, the latest being 1st Sept 2018, Npower have written to us;
“You’re already on our cheapest tariff. We’ll let you know if this changes”
On the 24th Sept 2018 Npower have again written to us;
“For more than three years, you’ve been on one of the most expensive types of energy deals”
How is that legal, to assure us with a blatantly false statement?
Kathy & Alan
If your are unhappy then report NPower to consumeraffairs@ofgem.gov.uk
It might be worth you having a look at this before you do so:
Supply Licence Conditions
Schedule 1 to standard condition 31A: the “Could you pay less?” label for Bills and statements of account0 -
Even though you might have been on Npower's cheapest deal it certainly wasn't one of the cheapest deals on the market so what they've said could well be factually correct on both occasions.Never under estimate the power of stupid people in large numbers0
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SO what tarriff are you on?
That would help make us understand0 -
I only ever look at the annual summaries to have a good laugh at what a load of !!!!!!!! they are
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Deceptive Npower Annual Summary.
On many annual summaries, the latest being 1st Sept 2018, Npower have written to us;
“You’re already on our cheapest tariff. We’ll let you know if this changes”
On the 24th Sept 2018 Npower have again written to us;
“For more than three years, you’ve been on one of the most expensive types of energy deals”
How is that legal, to assure us with a blatantly false statement?
Kathy & Alan
Hi Triskar,
Thanks for your message. Please contact us using the details on the letter so we can help with your tariff query.
Thanks,
Jen
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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