Virgin contract date confusion

bufferz · 16 November 2018 at 10:49PM

I renewed my VM contract on 19/8, and with the increase I negotiated a discount to cancel the rise out, on 1/10...which hasn't been applied, but that's another tale

Anyway, my online contract says contract started 19/8/18, yet at the top it says "your agreement started on 1 October 2018". So when is my 12 months up? August or October?

AndyPK · 17 November 2018 at 10:55AM

october.

Did you ring up on 1st october to complain? and they have tried to fix it and started a new contract?

[Deleted User] · 17 November 2018 at 11:03AM

If you re-negotiated on 01/10/18 to get a further discount then you agreed to a new deal (12 months?) at that time.

bufferz · 17 November 2018 at 12:03PM

Ok cheers. Thought so, just annoying the price went up 6 weeks after contract negotiation and in the process of getting it cancelled out I'm stuck with a fresh contract.

Virgin contract date confusion

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free