Cancelling Carpetright order

sugarbabe84 · 8 July 2018 at 4:11PM

I recently made an order at Carpetright for £2800, with 0% finance.

Im not happy with the service they have provided and would like to cancel my order.

Firstly, the original carpet that I had wanted at the time of measurement request was unabaible at the 50% price Id een it at.

Secondly, when they came to measure at my house, they were meant to bring some samples but never did. I had to try and figure out the sample to go with my worktops by proxy.

Thirdly, it took 6 days and 2 telephone calls from me before they could commit to a fitting date.

I made the order on 30th June. I wonder what right I have since Im not within 14 days of the order.

Their terms and conditions arent clear on the website. I made the order in store.

Ultimately my heart despairs that I will part with so much money for a poor service.

DCFC79 · 8 July 2018 at 4:26PM

Did you not sign anything, get a copy of what you signed ?

sugarbabe84 · 8 July 2018 at 4:36PM

DCFC79 wrote: »

Did you not sign anything, get a copy of what you signed ?

I got a copy of what I signed. It was the Hitachi Capital consumer agreement. I’m clear on that one, it gives me a 14 days cancellation for the credit agreement.

I’m not sure if it also applies to the carpet right order.

unholyangel · 8 July 2018 at 4:40PM

If you made the order in store then the 14 days cooling off wouldn't apply anyway as that only applies to off-premises contracts (contracts made in your own home after requesting a visit from the trader for example) or distance contracts (contracts made exclusively using distant communication with no face to face before the contract is concluded).

From what you've said, you've picked the carpet and now have a fitting date, so whats changed since then that has you wanting to cancel now?

unholyangel · 8 July 2018 at 4:46PM

sugarbabe84 wrote: »

I got a copy of what I signed. It was the Hitachi Capital consumer agreement. I’m clear on that one, it gives me a 14 days cancellation for the credit agreement.

I’m not sure if it also applies to the carpet right order.

Its to cancel the finance. That doesn't cancel the contract of sale though

sugarbabe84 · 8 July 2018 at 4:54PM

unholyangel wrote: »

If you made the order in store then the 14 days cooling off wouldn't apply anyway as that only applies to off-premises contracts (contracts made in your own home after requesting a visit from the trader for example) or distance contracts (contracts made exclusively using distant communication with no face to face before the contract is concluded).

From what you've said, you've picked the carpet and now have a fitting date, so whats changed since then that has you wanting to cancel now?

I’m just not happy with the service and I don’t feel right parting with all that money, which is why I want to know my cancellation rights.

I made the order on a whim and I don’t feel comfortable with it.

Why should I be happy giving my money to a corporate for a sub standard service?

JJ_Egan · 8 July 2018 at 4:58PM

Can we be clear you ordered in store .
If so no cancellation rights as posted above .
You can always ask nicely .

Mark23913 · 8 July 2018 at 6:42PM

You can cancel the finance. Your lack of trust in the service will suffice as a reason and you have not received the goods. Carpetright will in turn then withhold the goods and they will not pursue this. The goods are not fitted and are therefore reusable. They could try to charge you for this, but this is never a successful endeavour and always fails. Just call Hitachi and cancel.

soolin · 8 July 2018 at 6:53PM

Mark23913 wrote: »

You can cancel the finance. Your lack of trust in the service will suffice as a reason and you have not received the goods. Carpetright will in turn then withhold the goods and they will not pursue this. The goods are not fitted and are therefore reusable. They could try to charge you for this, but this is never a successful endeavour and always fails. Just call Hitachi and cancel.

Your advice is both incorrect and dangerous and I suggest that you read up on consumer laws before you get yourself in trouble.

As correctly stated above the finance is completely independent so can be cancelled as per the written instructions. The Capet will be a completely separate contract and nothing to do with the finance company, carpetright will not just write off a purchase and let buyer walk away. Buyer needs to read their contract that relates to the purchase, as it stands they have no automatic right to cancel and can be taken to court for the unpaid bill.

Here's the sticky thread that might be useful for you

https://forums.moneysavingexpert.com/showthread.php?t=4922954

Mark23913 · 8 July 2018 at 7:01PM

I've had experience of this scenario. Carpetright did not pursue this. Its pointless for them.

shaun_from_Africa · 8 July 2018 at 7:25PM

Mark23913 wrote: »

I've had experience of this scenario. Carpetright did not pursue this. Its pointless for them.

So on the basis of one personal experience you feel qualified to state that:

Mark23913 wrote: »

They could try to charge you for this, but this is never a successful endeavour and always fails. Just call Hitachi and cancel.

Cancelling Carpetright order

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