Thomson Legal PPI Claim

Had 12 glorious months of dealing with this scumbag company.
It's advance fee fraud simple as that.
Wave £499 goodbye from the minute you hand it to them.
They say in their initial conversation that your money is protected under section 75. That is only true when they send WRITTEN confirmation that your claim has been completed. And guess what ? Despite numerous phone calls, emails etc it never arrives.
Your only recourse will be to contact the financial ombudsman.
They'll probably change their name and shift offices again within the next few months.

Had an absolute nightmare with this company after paying the said £499 on my credit card and after waiting 6 months for the estimated thousands I was informed I would get, they came back with nothing. So began the process of reclaiming my £499 only to be told they were having technical issues with their merchant bank and it could take up to 6 months to get the money refunded. Was advised by Elena to contact my credit card company and say I paid an absence fee for services not delivered and I'd only ever received a letter of engagement from them. I wasn't happy to do this and asked if they could put their instructions in writing but of course they wouldn't. Then spoke to advisor Alex on same day, 16th September 2016 and told him I wouldn't be proceeding with their advice but he said this was the quickest and easiest way to get a refund and that's what they were advising all their customers to do. I felt this was tantamount to fraud and did not want to partake in something so dishonest but instead wanted to raise a complaint which he then took down over the phone. He said he would send this to the complaints team, who would get it on Monday morning and I should hear back but couldn't say when. I informed him our conversation giving me instructions to defraud had been on loudspeaker in front of 2 witnesses' and within 5 minutes received a call to say that luckily a manager had been there and my money would be refunded immediately as fortunately it wasn't one of the payments that were involved with their dispute with the merchant bank. I had taken screen shots of all their progress reports and have given these to the relevant bodies to investigate. So many horror stories on this unscrupulous company with the ethics of a gutter rat but I would urge anyone to only speak with them on loudspeaker in front of a witness. It worked for me and hope this might help others.