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  • FIRST POST
    • Former MSE Megan
    • By Former MSE Megan 5th Jun 15, 2:20 PM
    • 412Posts
    • 1,578Thanks
    Former MSE Megan
    Introducing Resolver.co.uk!
    • #1
    • 5th Jun 15, 2:20 PM
    Introducing Resolver.co.uk! 5th Jun 15 at 2:20 PM
    Hi everyone,

    As you may have seen, we have teamed up with Resolver.co.uk - a free, online complaints tool. You can read more about it here.

    Adding to our (very) long list of companies posting in the forum, we're really pleased to add Resolver.co.uk. James and Matt will be in the forum answering your questions about complaints (here's their profile) and providing help where they can.

    If you have any questions for MSE or Resolver.co.uk, please leave them here, and extend a warm welcome to James and Matt!
Page 1
    • enfield freddy
    • By enfield freddy 5th Jun 15, 2:36 PM
    • 5,919 Posts
    • 3,909 Thanks
    enfield freddy
    • #2
    • 5th Jun 15, 2:36 PM
    • #2
    • 5th Jun 15, 2:36 PM
    cheers , clicked on that and went to my "specialist" topic , private parking companies


    http://www.resolver.co.uk/service_types/private-parking-tickets-complaints


    nice to see a listing of just 13 (out of maybe 200?)


    3 are debt collectors and one was shut down last year


    there might be 3833 companies listed , but how many are valid?
  • Resolver.co.uk
    • #3
    • 5th Jun 15, 10:06 PM
    • #3
    • 5th Jun 15, 10:06 PM
    Hi Enfield Freddy

    Let us know which ones need changing and we will get it done. If there are any issues as soon as we are alerted we update, and the same for if any email addresses are incorrect we get alerts to ensure they can be updated.

    We also add companies in as requested so when someone has an issue we research and see if we can add them.

    Hope this helps as we want to ensure it is right for everyone and the more eyes the better so please tell us as we are all ears.

    James
    Official Company Representative
    I am the official organisation representative of Resolver.co.uk. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com
    • enfield freddy
    • By enfield freddy 5th Jun 15, 11:37 PM
    • 5,919 Posts
    • 3,909 Thanks
    enfield freddy
    • #4
    • 5th Jun 15, 11:37 PM
    • #4
    • 5th Jun 15, 11:37 PM
    Hi Enfield Freddy

    Let us know which ones need changing and we will get it done. If there are any issues as soon as we are alerted we update, and the same for if any email addresses are incorrect we get alerts to ensure they can be updated.

    We also add companies in as requested so when someone has an issue we research and see if we can add them.

    Hope this helps as we want to ensure it is right for everyone and the more eyes the better so please tell us as we are all ears.

    James
    Originally posted by Resolver.co.uk





    Roxburghe debt collectors




    closed down and lost there credit licence almost 12 mths ago , please check


    several others are simply debt collection weasels , that are not private parking companies .


    please check private parking forum and check out them.






    I have not checked other topic headings but suspect they are duplicated on them
  • Resolver.co.uk
    • #5
    • 9th Jun 15, 12:40 PM
    Hi all
    • #5
    • 9th Jun 15, 12:40 PM
    Just thought I'd post an official hello on behalf of myself and James and to say thank you to MSE Megan and the rest of the team for granting us our very own thread!

    As Megan said - any questions for us, please fire away and we will do our best to answer them.

    Many thanks, and here's hoping we can help out as many of you as possible.

    Matt
    Official Company Representative
    I am the official organisation representative of Resolver.co.uk. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com
    • hollydays
    • By hollydays 9th Jun 15, 6:18 PM
    • 17,793 Posts
    • 13,909 Thanks
    hollydays
    • #6
    • 9th Jun 15, 6:18 PM
    • #6
    • 9th Jun 15, 6:18 PM
    Just thought I'd post an official hello on behalf of myself and James and to say thank you to MSE Megan and the rest of the team for granting us our very own thread!

    As Megan said - any questions for us, please fire away and we will do our best to answer them.

    Many thanks, and here's hoping we can help out as many of you as possible.

    Matt
    Originally posted by Resolver.co.uk
    I'd Just like to thank Enfield Freddy for pointing out your appalling error of including the notorious roxborough as a parking company.

    Not a good start.
    I'd like to ask how this error managed to occur?
    • MothballsWallet
    • By MothballsWallet 9th Jun 15, 7:33 PM
    • 13,709 Posts
    • 19,055 Thanks
    MothballsWallet
    • #7
    • 9th Jun 15, 7:33 PM
    • #7
    • 9th Jun 15, 7:33 PM
    I second hollydays' question: do Resolver.co.uk actually do any research before they publish anything on their website?
    Always ask yourself one question: What would Gibbs do?

    I live in the UK City of Culture 2021
    • boneofo
    • By boneofo 14th Jun 15, 9:17 PM
    • 53 Posts
    • 11 Thanks
    boneofo
    • #8
    • 14th Jun 15, 9:17 PM
    • #8
    • 14th Jun 15, 9:17 PM
    I used resolver up to the ombudsman stage who chucked my case out :-( They said it had noted complaints have been brought to them under different names and addresses which share similar traits and IP address and appear to be from a group of individuals colluding together.
    Bit of an brick wall!
  • Resolver.co.uk
    • #9
    • 29th Jun 15, 10:34 AM
    • #9
    • 29th Jun 15, 10:34 AM
    Hi Enfield Freddy and Hollydays,

    Sorry to take so long to get back on this, but I thought I'd give you an update: we are aware that Roxburgh had closed down, but have signposted the fact that the business is in administration.

    The contact address we use for any issues raised about Roxbrughe now goes straight to the administrators, as we'd rather provide some form of route to resolution for anybody who wishes to raise an issue with a defunct company wherever possible.

    On another note, by including a firm in Resolver we are not endorsing any of their business practices or forming any link or affiliation with them - all we aim to do is to provide a route for those looking to get redress for their issues.

    As James has said, if there are any issues you'd like us to look into please let us know and we'll do our best to sort it

    Best
    Matt
    Official Company Representative
    I am the official organisation representative of Resolver.co.uk. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com
    • enfield freddy
    • By enfield freddy 30th Jun 15, 12:59 AM
    • 5,919 Posts
    • 3,909 Thanks
    enfield freddy
    Hi Enfield Freddy and Hollydays,

    Sorry to take so long to get back on this, but I thought I'd give you an update: we are aware that Roxburgh had closed down, but have signposted the fact that the business is in administration.

    The contact address we use for any issues raised about Roxbrughe now goes straight to the administrators, as we'd rather provide some form of route to resolution for anybody who wishes to raise an issue with a defunct company wherever possible.

    On another note, by including a firm in Resolver we are not endorsing any of their business practices or forming any link or affiliation with them - all we aim to do is to provide a route for those looking to get redress for their issues.

    As James has said, if there are any issues you'd like us to look into please let us know and we'll do our best to sort it

    Best
    Matt
    Originally posted by Resolver.co.uk

    zzps? or even ZZPS Ltd and Wright Hassall LLP


    now do some reading , and you will find the "famous" solicitor firm that roxbourge used was also closed down , guess who bought them , when they lost there licence , a messers Wright Hassall LLP

    re trading under a new name , with the same bosses , after having there licence revoked , try helping "joe public" ,


    stinks "dunnit"
    Last edited by enfield freddy; 30-06-2015 at 1:12 AM.
    • enfield freddy
    • By enfield freddy 30th Jun 15, 1:04 AM
    • 5,919 Posts
    • 3,909 Thanks
    enfield freddy
    do you actually know that "pcs" (parking collection services) is the same company as DR+ (dept decovery plus) and zenith debt collection?
    • MothballsWallet
    • By MothballsWallet 30th Jun 15, 7:52 PM
    • 13,709 Posts
    • 19,055 Thanks
    MothballsWallet
    I notice Resolver's rep hasn't responded to boneofo's post yet - perhaps they haven't seen it yet?

    (So bumping this thread should bring it to their attention, right?)
    Always ask yourself one question: What would Gibbs do?

    I live in the UK City of Culture 2021
  • silamen
    Resolver - John Lewis
    The resolver App and Webpage has enabled me to keep a record of emails and responses in one location. Yes, I could have opened a folder in my inbox, but when I escalated the problem through Resolver my email went to the Customer Services Manager instead of just a representative. This provided a single point of contact rather than the 7 reps who had up to that point dealt with the enquiry.
    If it had needed to go higher Resolver would have sent me a email reminder and also emailled it to the higher level.

    I was originally offered a gift voucher, approx 20% of the order value, due to the problems that had occured, which was not accepted and the final result was a refund of over 75% of the original purchase price as they continued to make errors with the order.

    Thanks MSE and Resolver, a very useful tool and one that I hopefully won't need again........
  • Resolver.co.uk
    Thank you goodbuyer1 - great to hear!

    Matt
    Resolver
    Official Company Representative
    I am the official organisation representative of Resolver.co.uk. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com
    • hollydays
    • By hollydays 20th Oct 15, 7:03 PM
    • 17,793 Posts
    • 13,909 Thanks
    hollydays
    Why is resolver not checking on its other threads?
  • Resolver.co.uk
    Thanks for the heads up on the other threads, Hollydays!

    Poor form on our part for not responding sooner!

    Matt
    Official Company Representative
    I am the official organisation representative of Resolver.co.uk. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com
    • Goldiegirl
    • By Goldiegirl 23rd Oct 15, 2:02 PM
    • 8,511 Posts
    • 50,196 Thanks
    Goldiegirl
    I took a look at the Resolver website.


    All the feedback from the customers on the site seems to imply that they think they somehow got a quicker result with their complaint by using Resolver or got 'compo' as a result of using Resolver, instead complaining directly to the company.


    I think maybe Resolver works for people who are not confident about writing letters and need a hand holding service throughout the process, or serial complainers who need want a central point to keep tabs of their all their complaints.


    But for others, surely it's easy enough to go to a company's web site, look up their complaints procedure and then follow the instructions.


    Is there real evidence that using Resolver gives an enhanced outcome to the complaint?
    Early retired - 18th December 2014
    If your dreams don't scare you, they're not big enough
    • murraymint65
    • By murraymint65 25th Jan 16, 6:03 AM
    • 1 Posts
    • 0 Thanks
    murraymint65
    Result from Resolver
    I used Resolver on behalf of my daughter and her 2 children who had a flight cancellation on her flight from LHR to Perth via Doha with Qatar airlines. The LHR to Doha was cancelled, they put them up in a hotel for the night and tried to rearrange flight for them. Eventually she arrived in Perth WA after a delay of 24 hrs.
    I used Resolver on 12th Jan 2016 and on 23rd January 2016 she received a cheque for 1380 (the equivalent of 1800).
    She and I are delighted of course!
    There are a couple of things that might need explaining or tweaking on the Resolver site:
    1. Can you alter the date for escalation of the case?
    2. Can you cancel the process after a successful conclusion?

    Thank you MSE for this, we found it easy and great to use.
    • supergran2007
    • By supergran2007 14th Jun 16, 1:32 PM
    • 307 Posts
    • 301 Thanks
    supergran2007
    Private access rights
    Hi there
    I really hope you can offer me some advice with a big problem i am having with my neighbours, as i'm at the end of my tether !
    Between the back of our house and the house opposite there is an access road / path.
    Opposite have been parking there for many years ( which i don't have any issue with).
    As roadside parking is becoming increasingly difficult, and my husband works unusual hrs , usually returning home in the middle of the night,he often has trouble parking.
    With this in mind we took the decision to create a parking space in our back garden. We worked out that if opposite parked just 2 feet further forward we would be able to get in ( with a couple of shunts !) This is what was happening. Though we don't use it all the time, access is needed in case we do need to park there.
    Opposite have always been quite un-coperative and unfriendly but this arrangement worked until last week when their grand-daughter and her boyfriend ( who also live in the property ) bought a car.
    They immediately started parking in the space that is our access.
    I have very politely asked them not to block our access to which they were very hostile.and eventually they were very ambiguous with their answer saying they wouldn't be parked there that night.
    Since then they have blocked our access at least 4 times.
    I basically want to know do we have any right to have access to the back of our property, and can they legally block our access ?
    I'm very sorry for the long post, but have tried to give as much info as possible..
    I really hope you can give me some guidance on this matter.
    Thank you in advance.
    • pappa golf
    • By pappa golf 13th Jul 16, 6:13 PM
    • 8,706 Posts
    • 9,311 Thanks
    pappa golf
    thumbs up for resolver!


    after struggling to make a formal complaint to the coop bank , and being fobbed off at local branch , an online complaint was sent via resolver


    24 hrs later a phone call , a discussion and things sorted to my liking


    goodbye co-op bank
    Save a Rachael

    buy a share in crapita
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