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  • FIRST POST
    toripop
    Supplier has changed payment method with no notice
    • #1
    • 1st Nov 12, 5:46 PM
    Supplier has changed payment method with no notice 1st Nov 12 at 5:46 PM
    Hi I wonder if you can help. My daughters nursery used to be owned by the local council and I paid monthly, by credit card, online via the council's website.

    In July I received a letter stating that the current manager of the nursery was in the process of buying the nursery and that the manager would notify us when complete and we wouldn't notice any changes etc etc.

    Today I was informed by nursery staff that this had now happened and was given an invoice for payment due immediately. When I enquired if I could pay by credit card, as usual I was told no. Their new payment terms are cheque or online banking only. As a one off I could pay by cash this month.

    Obviously having paid by credit card (for years) I gain nearly a months grace and have only just paid my credit card bill. If I pay with cheque or cash then I am paying for two months nurseries fees (approx £1000) within one week!!!!

    Anyhow, my question is really related to whether they should have given me more notice so I could prepare for this?

    Many thanks.
Page 1
    • Buzby
    • By Buzby 1st Nov 12, 8:19 PM
    • 8,201 Posts
    • 3,011 Thanks
    Buzby
    • #2
    • 1st Nov 12, 8:19 PM
    • #2
    • 1st Nov 12, 8:19 PM
    Not for payment changes - only for the facility and your 'slot' within it. Basically, the Council has outsourced the facility to a third party (rather than closing it). The change has been beneficial for those who were placed there as they have not lost their places.

    As to accepting CC's - whether to do so is a management decision, and there is nothing requiring the new owner to take payments by any method they don't want to. They may like to, but if a new business th facility may not be available to them, or cost them too much.

    Afraid there is nothing you can do to insist on it, apart from enquiring if they plan to offer CC payments in future.
  • toripop
    • #3
    • 1st Nov 12, 9:28 PM
    • #3
    • 1st Nov 12, 9:28 PM
    Thank you for your reply. I appreciate that they do not wish to accept Cc payments but my query is more to do with notification. I was only informed today and the invoice is due immediately.

    Courtesy imo would have been to give advance warning of this change, I just wondered if there was a legal aspect?
    • Buzby
    • By Buzby 1st Nov 12, 9:51 PM
    • 8,201 Posts
    • 3,011 Thanks
    Buzby
    • #4
    • 1st Nov 12, 9:51 PM
    • #4
    • 1st Nov 12, 9:51 PM
    Not from the angle you want - agreed it would be courteous to make arrangements to accommodate those who paid by other means, however the greater priority (for the owner) was to take on an ongoing business with minimal disruption. As you have no right to pay by CC, nothing else an be done - apart from giving notice to leave.
    • ALIBOBSY
    • By ALIBOBSY 1st Nov 12, 10:39 PM
    • 4,437 Posts
    • 16,463 Thanks
    ALIBOBSY
    • #5
    • 1st Nov 12, 10:39 PM
    • #5
    • 1st Nov 12, 10:39 PM
    TBH the best bet might be just to be honest with the new owner and explain the situation. Offer to pay as much as you can now and the rest in the next few weeks. Then you can start afresh next month?

    Or use money that you would have used for say food and petrol in the month for this and use your card for the everyday spending over the month.

    Good luck
    Ali x
    "Overthinking every little thing
    Acknowledge the bell you cant unring"

    Make up to £10 a day-November £610.22/£750

    Make up to £10 a day-December £73.84/£620
  • toripop
    • #6
    • 2nd Nov 12, 8:09 AM
    • #6
    • 2nd Nov 12, 8:09 AM
    Thank you both. I am visiting another nursery.
  • CAB National Representative
    • #7
    • 2nd Nov 12, 8:55 AM
    • #7
    • 2nd Nov 12, 8:55 AM
    Hi I wonder if you can help. My daughters nursery used to be owned by the local council and I paid monthly, by credit card, online via the council's website.

    In July I received a letter stating that the current manager of the nursery was in the process of buying the nursery and that the manager would notify us when complete and we wouldn't notice any changes etc etc.

    Today I was informed by nursery staff that this had now happened and was given an invoice for payment due immediately. When I enquired if I could pay by credit card, as usual I was told no. Their new payment terms are cheque or online banking only. As a one off I could pay by cash this month.

    Obviously having paid by credit card (for years) I gain nearly a months grace and have only just paid my credit card bill. If I pay with cheque or cash then I am paying for two months nurseries fees (approx £1000) within one week!!!!

    Anyhow, my question is really related to whether they should have given me more notice so I could prepare for this?

    Many thanks.
    Originally posted by toripop
    Hi toripop - we'd recommend that you contact our Consumer Helpline (especially as we're not covering this kind of issue on our board at the moment), to find out about notice periods in this type of situation. The number is 08454 04 05 06, 9am to 5pm, Mondays to Fridays. Alternatively, you could contact your local bureau.
    ďOfficial CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe Iíve broken any rules please report my post to forumteam@moneysavingexpert.com as usual"
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