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  • FIRST POST
    • Flowerhead
    • By Flowerhead 22nd Apr 18, 3:47 PM
    • 4Posts
    • 0Thanks
    Flowerhead
    0 WOW
    Reputation of Southall Travel Company
    • #1
    • 22nd Apr 18, 3:47 PM
    0 WOW
    Reputation of Southall Travel Company 22nd Apr 18 at 3:47 PM
    Dear Community
    As anyone had any experience of using Southall Travel.co.uk We have just booked a 3 week holiday package to the Maldives with them in January 2019, which includes flights with BA and seaplane transfer. We have paid a deposit. We are just a bit concerned about it, after reading a few accounts that people have had problems with flights to India? Any feedback would be great. Thank you in advance?
Page 1
    • hollydays
    • By hollydays 22nd Apr 18, 4:06 PM
    • 17,779 Posts
    • 13,902 Thanks
    hollydays
    • #2
    • 22nd Apr 18, 4:06 PM
    • #2
    • 22nd Apr 18, 4:06 PM
    It is a bit late now..
    • eDicky
    • By eDicky 22nd Apr 18, 4:41 PM
    • 4,977 Posts
    • 3,056 Thanks
    eDicky
    • #3
    • 22nd Apr 18, 4:41 PM
    • #3
    • 22nd Apr 18, 4:41 PM
    Southall Travel very efficiently provided me with return flights from London to Kabul via Dubai about six years ago. I walked in, booked and paid cash, all done in minutes and featuring a handwritten ticket on Ariana Afghan Airlines stock the like of which is very unusual nowadays. However it was not part of any holiday package. There were some Uzbek tribesmen buying similar tickets from one of the other agents, all apparently Afghan, they seemed to specialise in South Asian routes.
    • simon2018
    • By simon2018 22nd Apr 18, 7:37 PM
    • 66 Posts
    • 30 Thanks
    simon2018
    • #4
    • 22nd Apr 18, 7:37 PM
    • #4
    • 22nd Apr 18, 7:37 PM
    Re "travel to india," always difficult as so many people go and certain carriers have regualr problems re overbooking, nothing new.

    Check the atbta/etc and you should be ok imo.
    • EveryWhere
    • By EveryWhere 23rd Apr 18, 5:16 AM
    • 3,029 Posts
    • 1,516 Thanks
    EveryWhere
    • #5
    • 23rd Apr 18, 5:16 AM
    • #5
    • 23rd Apr 18, 5:16 AM
    They've been around for 'donkey's years'. They trade online as Travel Trolley.
    Many people swear by them and have used them without issue.
    The thing you need to keep in mind when buying via a travel agent is the fare conditions of the ticket.
    Buying online direct from an airline, it's easy to see the fare conditions beforehand. With a travel agent you often have to ask.
    So determine as to whether you ticket is refundable and/or changeable and at what cost.
    Most people only find this out when they need to cancel or to change a date. Then they blame the travel agent when they cannot.
    • Karemuk
    • By Karemuk 29th May 18, 11:27 PM
    • 2 Posts
    • 0 Thanks
    Karemuk
    • #6
    • 29th May 18, 11:27 PM
    • #6
    • 29th May 18, 11:27 PM
    Avoid all all costs. Rip off merchants. Spoke to Ralph on the phone who refused to confirm whether he owned the company and wouldn!!!8217;t alter a flight booked 9 hours earlier. He stated that to change 4 tickets to Sudan would cost an additional 1200 (after paying 2000 to start with). He offered a refund which totalled 900. Again I must repeat 9 hours after booking ticket for these additional costs...Shoddy company and better steering clear of....,,
    • Karemuk
    • By Karemuk 29th May 18, 11:30 PM
    • 2 Posts
    • 0 Thanks
    Karemuk
    • #7
    • 29th May 18, 11:30 PM
    • #7
    • 29th May 18, 11:30 PM
    And also said that if booked at 23.59 you have only 1 minute to make amendments as when it!!!8217;s a new day it becomes chargeable. Again avoid at all costs...
    • hollydays
    • By hollydays 29th May 18, 11:48 PM
    • 17,779 Posts
    • 13,902 Thanks
    hollydays
    • #8
    • 29th May 18, 11:48 PM
    • #8
    • 29th May 18, 11:48 PM
    Avoid all all costs. Rip off merchants. Spoke to Ralph on the phone who refused to confirm whether he owned the company and wouldn!!!8217;t alter a flight booked 9 hours earlier. He stated that to change 4 tickets to Sudan would cost an additional 1200 (after paying 2000 to start with). He offered a refund which totalled 900. Again I must repeat 9 hours after booking ticket for these additional costs...Shoddy company and better steering clear of....,,
    Originally posted by Karemuk
    Why should he change
    • Pollycat
    • By Pollycat 30th May 18, 7:53 AM
    • 24,079 Posts
    • 64,803 Thanks
    Pollycat
    • #9
    • 30th May 18, 7:53 AM
    • #9
    • 30th May 18, 7:53 AM
    Avoid all all costs. Rip off merchants. Spoke to Ralph on the phone who refused to confirm whether he owned the company and wouldn!!!8217;t alter a flight booked 9 hours earlier. He stated that to change 4 tickets to Sudan would cost an additional 1200 (after paying 2000 to start with). He offered a refund which totalled 900. Again I must repeat 9 hours after booking ticket for these additional costs...Shoddy company and better steering clear of....,,
    Originally posted by Karemuk
    I'm not sure why you would ask someone if they owned the company.
    If I phoned up to book flights, it wouldn't occur to me to ask that question.

    Were the flights you booked non-refundable?
    Some are.
    I've booked (direct with the airline) non-refundable tickets to Bali.
    I knew exactly what I was doing.
    I knew that if we had reason to change the flights or needed to cancel, it would be because of a much bigger problem in our lives than worrying about going on a holiday.
    Why didn't you book direct with the airline?

    Why did you want to amend your flights just 9 hours after booking them?
    • koalakoala
    • By koalakoala 30th May 18, 8:00 AM
    • 223 Posts
    • 108 Thanks
    koalakoala
    Avoid all all costs. Rip off merchants. Spoke to Ralph on the phone who refused to confirm whether he owned the company and wouldn!!!8217;t alter a flight booked 9 hours earlier. He stated that to change 4 tickets to Sudan would cost an additional 1200 (after paying 2000 to start with). He offered a refund which totalled 900. Again I must repeat 9 hours after booking ticket for these additional costs...Shoddy company and better steering clear of....,,
    Originally posted by Karemuk

    What did he do wrong?
    • Placitasgirl
    • By Placitasgirl 30th May 18, 8:45 AM
    • 299 Posts
    • 472 Thanks
    Placitasgirl
    I'm a Destination Expert on the Trip Advisor Maldives Forum. There have been lots of threads about Southall Travel so I'd suggest popping across to have a read through them. Here's a link; hope this is a help:

    https://www.tripadvisor.co.uk/SearchForums?ff=7445&geo=293953&scope=2&q=Southall &pid=34633&s=D

    If you are nervous about your booking there are a number of Maldives Specialist agents who are UK based and are frequently used and highly recommended by forum members. We've used Purely Maldives three times and they're fabulous, but others include Magic of Maldives and Simply Maldives.
    • EJD1979
    • By EJD1979 13th Oct 19, 4:16 PM
    • 1 Posts
    • 0 Thanks
    EJD1979
    Update?
    Did you ever get anywhere out of interest?
    We had the same thing happen to us - seems very common!
    Still trying to get at least some of our money back.
    They are horrific.
    • Pollycat
    • By Pollycat 13th Oct 19, 6:46 PM
    • 24,079 Posts
    • 64,803 Thanks
    Pollycat
    Did you ever get anywhere out of interest?
    We had the same thing happen to us - seems very common!
    Still trying to get at least some of our money back.
    They are horrific.
    Originally posted by EJD1979
    Who are you addressing your question to?
    Most of the posters who say they are unhappy with this company have posted once or twice and have never logged on again.
    • worried jim
    • By worried jim 13th Oct 19, 6:50 PM
    • 10,915 Posts
    • 17,221 Thanks
    worried jim
    Did you ever get anywhere out of interest?
    We had the same thing happen to us - seems very common!
    Still trying to get at least some of our money back.
    They are horrific.
    Originally posted by EJD1979
    Don't just book it.....
    • EveryWhere
    • By EveryWhere 13th Oct 19, 11:49 PM
    • 3,029 Posts
    • 1,516 Thanks
    EveryWhere
    Southall Travel have been established for quite some time. Perhaps some people simply don't understand the type of ticket they purchased.
    Ask about ticketing conditions before purchase.
    • Dr Crypto
    • By Dr Crypto 14th Oct 19, 9:42 AM
    • 216 Posts
    • 76 Thanks
    Dr Crypto
    Yes, they’re fine. I rarely use agents now but I’ve found them ok in the past.
    • jimbo6977
    • By jimbo6977 14th Oct 19, 1:12 PM
    • 460 Posts
    • 262 Thanks
    jimbo6977
    Southall Travel are fine: indeed very useful if you want to travel to secondary/tertiary/where-the-heck-is-that-ary destinations, particularly in Asia.

    They also have various online sites for more mundane products.
    • Pollycat
    • By Pollycat 14th Oct 19, 1:46 PM
    • 24,079 Posts
    • 64,803 Thanks
    Pollycat
    Just to point out that the person who started the thread asking for feedback on Southall Travel posted 18 months ago.


    He/she logged off a couple of hours after posting and hasn't logged on since.
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