Utility Warehouse (Telecom Plus) Discussion

Quentin · 12 October 2017 at 8:48PM

If you are seriously considering this outfit as your bread and butter miss reading this thread at your peril!

Mike_by_the_Sea · 12 October 2017 at 10:36PM

As Quentin said, if you have the time , read through some history, if not, just read the intro from Martin to get a flavour of the thread.

To try and answer your two initial questions......

1. It is very difficult to earn enough cashback to cover your bills unless the bills are very small to begin with or you spend a lot of money every month with cashback earning opportunities. For example, if you assume cashback rates of 5% you can quickly work out how much you would need to spend to cover you bills.

2. As above, there would be very few customers that fell into the zero or positive cashback bills.

Good Luck

Declaration - I am a "resting" Telecomplus distributor

PupPup · 12 October 2017 at 11:11PM

Thank you both for your answers.

I’ve been out of work for a month and having issues claiming UC/JSA so I am starting to feel a bit desperate to get back into work ASAP so that I don’t lose my home.

I’ve got Facebook friends who sell ‘Younique’ makeup and this is a similar model of MLM. They don’t ever seem to make any money and all they seem to want is to recruit more people to not sell the products. I’ve had reservations that it’s very similar to a pyramid scheme, and I know those were banned.

PupPup

Rdg16 · 16 December 2017 at 7:46AM

We’ve recently bought a house where the previous owner had the electricity and gas meters removed. The electricity supplier was Utility Warehouse so I’ve had to use them to fit a new meter and so restore power. It still has no gas supply. An appointment was booked for Friday, I checked with UW in the morning that it was still okay and waited all day. When no one turned up I phoned UW again and was told there was no booking as they hadn’t received a new supply form. They had never sent this to me to fill in and by their own admission only phoned once to try and tell me and never left a message. They have managed to open an account for me and sent a first bill however. They have now said they can’t book another appointment for three weeks so no electricity supply until after Christmas. There seems to be no way of complaining until it’s gone on for 8 weeks and I’m not clear if this counts as a power cut.

footyguy · 16 December 2017 at 2:50PM

Rdg16 wrote: »

We’ve recently bought a house where the previous owner had the electricity and gas meters removed. The electricity supplier was Utility Warehouse so I’ve had to use them to fit a new meter and so restore power. It still has no gas supply. An appointment was booked for Friday, I checked with UW in the morning that it was still okay and waited all day. When no one turned up I phoned UW again and was told there was no booking as they hadn’t received a new supply form. They had never sent this to me to fill in and by their own admission only phoned once to try and tell me and never left a message. They have managed to open an account for me and sent a first bill however. They have now said they can’t book another appointment for three weeks so no electricity supply until after Christmas. There seems to be no way of complaining until it’s gone on for 8 weeks and I’m not clear if this counts as a power cut.

So, extraordinarily, you bought a property (presumably as a cash purchase) with no electricity or gas connected.? :eek:

If the services are not connected, you cannot claim there is a any cut to those non-connected services.

It would appear you have gone into this purchase with your eyes firmly closed. :eek:

Why has a supplier sent you a bill for services they do not supply??? :huh:

Good luck!

SPlatten · 2 March 2018 at 4:46PM

I've been with Utility Warehouse for almost a year now, when we had the initial survey done the prices looked good, we signed up and have a few mobiles on the package and also our landline and broadband. The electricity was the main reason for signing up, initially the price given was less than we were paying to EDF. Today I received an email informing me that there is a "Deficit" in the amount and that the new monthly payment will have to increase almost 3 times the original price.

Our usage has not gone up, so I'm really feeling that the initial figures supplied to us were not genuine and that we have been giving low figures to create a fault impression and get us to sign up.

I'm really not happy.

NigeWick · 3 March 2018 at 11:08AM

SPlatten wrote: »

I'm really not happy.

I have to ask, did you check your bills through the year against usage and see any difference between the direct debit and what the actual costs were?

When I was with them, I had a variable DD and supplied readings every month so that I was always paid up to date.

MrsShazbat · 19 March 2018 at 9:09PM

I am trying to help my friend who is in financial difficulty, get away from UW. She was signed up (taken advantage of) by someone who she used to work with who, I presume, became an ID. On top of her utilities, he also persuaded her to take out a SIM-only deal despite her already being on contract with O2 which included a landline number, neither of which she needed but which is costing her £8 p.m. on top of the ludicrous £83 p.m. for her electricity. She has now contacted them once by direct email and twice through the email/message form on their site and is yet to get a response. She can't afford to phone anything like a premium rate number as she only has her mobile phone. So how does she get a response? As an outsider, I certainly don't like the look of this organisation and personally wouldn't touch it with a barge pole but all I'm doing is trying to help my friend who, sadly, is gullible and easily parted from her money.

System · 19 March 2018 at 9:13PM

MrsShazbat wrote: »

I am trying to help my friend who is in financial difficulty, get away from UW. She was signed up (taken advantage of) by someone who she used to work with who, I presume, became an ID. On top of her utilities, he also persuaded her to take out a SIM-only deal despite her already being on contract with O2 which included a landline number, neither of which she needed but which is costing her £8 p.m. on top of the ludicrous £83 p.m. for her electricity. She has now contacted them once by direct email and twice through the email/message form on their site and is yet to get a response. She can't afford to phone anything like a premium rate number as she only has her mobile phone. So how does she get a response? As an outsider, I certainly don't like the look of this organisation and personally wouldn't touch it with a barge pole but all I'm doing is trying to help my friend who, sadly, is gullible and easily parted from her money.

This might help with a number:

https://www.saynoto0870.com/companysearch.php

Mike_by_the_Sea · 20 March 2018 at 7:21AM

If your friend has or can use the SIM that you mentioned in your post they can phone...

Quote from Website 150 on their mobile to contact Member Services or call 0333 777 0 777 (Calls to 0333 numbers are free from a Utility Warehouse landline, or from any mobile as part of an inclusive call bundle; otherwise they are charged at standard national rates.)

Utility Warehouse (Telecom Plus) Discussion

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