Item delivered to wrong address
Hurricane_Trish
Posts: 4 Newbie
My husband bought a Baxi heater from a trader's site on Ebay in November. He paid by Paypal
The parcel was shipped by UK Mail. Their tracking showed that it had been delivered and signed for by "Richard" (my husband's first name)
However it was not delivered to us, the APS tracking MAP shows it was delivered to a property in a different road.
We approached the seller through Ebay and they just keep repeating that the tracking shows that it was delivered and signed for by "Richard".
We took it through Paypal's resolution centre and tried to show them that it had been delivered to a property in another road, but they found in the seller's favour. They could not seem to accept that the map shows it was delivered to the wrong place.
Someone one the couriers UK Mail turned up, he had been to the property that was shown on the map, but they said that they hadn't had it. He looked around the garden, obviously not knowing what he was looking for and agreed it wasn't there. Then drove off to ask at another property.
We took our grievance to Paypal, again with the map, which again was ignored and they found in the sellers favour.
Please could we have advice on what to do next. The item was over £300 so we can't afford to write it off to experience.
The parcel was shipped by UK Mail. Their tracking showed that it had been delivered and signed for by "Richard" (my husband's first name)
However it was not delivered to us, the APS tracking MAP shows it was delivered to a property in a different road.
We approached the seller through Ebay and they just keep repeating that the tracking shows that it was delivered and signed for by "Richard".
We took it through Paypal's resolution centre and tried to show them that it had been delivered to a property in another road, but they found in the seller's favour. They could not seem to accept that the map shows it was delivered to the wrong place.
Someone one the couriers UK Mail turned up, he had been to the property that was shown on the map, but they said that they hadn't had it. He looked around the garden, obviously not knowing what he was looking for and agreed it wasn't there. Then drove off to ask at another property.
We took our grievance to Paypal, again with the map, which again was ignored and they found in the sellers favour.
Please could we have advice on what to do next. The item was over £300 so we can't afford to write it off to experience.
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Comments
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Yes that's the problem buying via Ebay/Paypal. They will not investigate beyond seeing it it says delivered.
Your options is take the seller to small claims.0 -
Your options is take the seller to small claims.
Be aware that although this is virtually your only option, there is no guarantee you will win your case or even if you do, get your money back.If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
You could also do a chargeback against PayPal. PayPal just say tracked-delivered then sod off. Your bank has a duty to work on your behalf and as long as you provide them with all the evidence should be able to win a chargeback claim. Be aware though that it will mean you wont be able to use ebay/paypal again and they will probably still send a DCA after you.0
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What is a DCA?0
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Traders have to display an address, so send a letter before action to this address stating that you did not receive the item, the tracking clearly shows it delivered to another street, so you are giving them 14 days to send a replacement otherwise you will take them to court for a full refund.
Send with proof of postage and 1st class then send another copy via eBay messages.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)0 -
Did you appeal the case?
A INR claim is always won when the status says delivered and it isn't checked by a human. Therefore the 'wrong address' won't come into play until you appeal the decision.
You need to appeal, upload your evidence and wait. If that fails, do as pinkshoes suggests and also try to effect a chargeback on your card. Most card merchants will fob you off but be persistent.0 -
Debt Collection AgencyHurricane_Trish wrote: »What is a DCA?0 -
Thanks for this help, it has been a real nightmare, so frustrating and stressful. We haven't been sure where to go with this, it looks like following Pink Shoes advice and then going to the small claims court and keeping our fingers crossed that they will look at the whole picture, not just some of it.:(0
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The court will look at whatever you tell them.Hurricane_Trish wrote: »Thanks for this help, it has been a real nightmare, so frustrating and stressful. We haven't been sure where to go with this, it looks like following Pink Shoes advice and then going to the small claims court and keeping our fingers crossed that they will look at the whole picture, not just some of it.:(
They will not go looking anywhere for the answer.
The court will look at what you have written and say, and what the defendant has written and what he says.
The judge then decides, on the balance of probabilities, which way the scales tip.0 -
Hurricane_Trish wrote: »Thanks for this help, it has been a real nightmare, so frustrating and stressful. We haven't been sure where to go with this, it looks like following Pink Shoes advice and then going to the small claims court and keeping our fingers crossed that they will look at the whole picture, not just some of it.:(
You seem quite genuine tbh... There are people out there who run scams whereby they order larger value items and claim non delivery.
If you've got your facts/evidence as stated then I think you've got a fairly good case.
I think your biggest mission will be getting the seller to pay up, despite any judgement against them.0
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