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    • kangoora
    • By kangoora 15th Nov 19, 11:15 PM
    • 891Posts
    • 852Thanks
    Unable to cancel part of a multi-order
    • #1
    • 15th Nov 19, 11:15 PM
    Unable to cancel part of a multi-order 15th Nov 19 at 11:15 PM
    Tonight I've had the same buyer buy 3 different items. They've appeared as a multi-order as I have that enabled. 2 are free P&P (including the item to be cancelled) and 1 is plus P&P if it helps at all.

    An hour later I got a mesage from them saying they want to cancel one of the items. I don't seem to have an option to cancel part of the sale.

    Clicking on order details brings up the 3 items with only 'Leave Feedback' and 'contact buyer' next to each item - if I click on additional actions I only get these options for each one:
    • Contact buyer
    • Leave feedback
    • Add tracking
    • Sell similar

    If I click on the individual item in the list i go to the individual item sale page (naturally) - but there is no option on there to cancel the sale of that item.

    If I click on 'See all orders' I can cancel all 3 items as a single order but it seems I can't cancel an individual item within the order.

    Am I missing something obvious or do I really need to cancel the entire order and relist all of them for the buyer to re-purchase 2 of the items?
Page 1
    • soolin
    • By soolin 16th Nov 19, 9:32 AM
    • 62,964 Posts
    • 45,331 Thanks
    • #2
    • 16th Nov 19, 9:32 AM
    • #2
    • 16th Nov 19, 9:32 AM
    I seem to remember having this issue myself, I couldn't see anyway at all to cancel one order from a combined sale.

    Try phoning ebay, I think they helped me but it was a while ago and I have no recollection of what they suggested.
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    • ballisticbrian
    • By ballisticbrian 18th Nov 19, 7:24 AM
    • 3,748 Posts
    • 2,105 Thanks
    • #3
    • 18th Nov 19, 7:24 AM
    • #3
    • 18th Nov 19, 7:24 AM
    It's done through "Send payment details", in there you can tick which items to include in the invoice, and update the postage and discounts, I last did this a month or so ago, so I hope it's still there.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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