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  • FIRST POST
    • kangoora
    • By kangoora 15th Nov 19, 11:15 PM
    • 891Posts
    • 852Thanks
    kangoora
    Unable to cancel part of a multi-order
    • #1
    • 15th Nov 19, 11:15 PM
    Unable to cancel part of a multi-order 15th Nov 19 at 11:15 PM
    Tonight I've had the same buyer buy 3 different items. They've appeared as a multi-order as I have that enabled. 2 are free P&P (including the item to be cancelled) and 1 is plus P&P if it helps at all.

    An hour later I got a mesage from them saying they want to cancel one of the items. I don't seem to have an option to cancel part of the sale.

    Clicking on order details brings up the 3 items with only 'Leave Feedback' and 'contact buyer' next to each item - if I click on additional actions I only get these options for each one:
    • Contact buyer
    • Leave feedback
    • Add tracking
    • Sell similar

    If I click on the individual item in the list i go to the individual item sale page (naturally) - but there is no option on there to cancel the sale of that item.

    If I click on 'See all orders' I can cancel all 3 items as a single order but it seems I can't cancel an individual item within the order.

    Am I missing something obvious or do I really need to cancel the entire order and relist all of them for the buyer to re-purchase 2 of the items?
Page 1
    • soolin
    • By soolin 16th Nov 19, 9:32 AM
    • 62,964 Posts
    • 45,331 Thanks
    soolin
    • #2
    • 16th Nov 19, 9:32 AM
    • #2
    • 16th Nov 19, 9:32 AM
    I seem to remember having this issue myself, I couldn't see anyway at all to cancel one order from a combined sale.

    Try phoning ebay, I think they helped me but it was a while ago and I have no recollection of what they suggested.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • ballisticbrian
    • By ballisticbrian 18th Nov 19, 7:24 AM
    • 3,748 Posts
    • 2,105 Thanks
    ballisticbrian
    • #3
    • 18th Nov 19, 7:24 AM
    • #3
    • 18th Nov 19, 7:24 AM
    It's done through "Send payment details", in there you can tick which items to include in the invoice, and update the postage and discounts, I last did this a month or so ago, so I hope it's still there.
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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