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Hi,
I made an online purchase from what I understood to be a UK based retailer, purchasing a jacket. On making the purchase I received no email confirmation or any communication from the retailer. I then received a parcel from China with the import paperwork stating that this was the jacket I had ordered. Yet upon opening it, it was a pair of counterfeit sunglasses.
I have attempted to contact the company but as it is based in China, I am met with a language barrier. As this was in essence a fraudulent transaction, with them sending me counterfeit goods and falsifying the import paperwork I contacted my bank to see if I could request a chargeback. However as the retailer has not provided me with any confirmation email, tracking info etc Barclays have said that it is unlikely to be able to request a chargeback as they have no proof that I had ordered a jacket and not the sunglasses (although the import paperwork states jacket but inside it counterfeit sunglasses.
Can anyone advise what action I can take to recoup this money?
Originally posted by 83SW83SW
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A very common scenario in the last year or so, that is to say receiving random goods and having no invoice.
Barclays are correct in that you have no proof but any chargeback will work. 99.9%.