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  • FIRST POST
    • 50Twuncle
    • By 50Twuncle 2nd Nov 19, 9:24 AM
    • 9,688Posts
    • 2,616Thanks
    50Twuncle
    Automated phone call from Amazon
    • #1
    • 2nd Nov 19, 9:24 AM
    Automated phone call from Amazon 2nd Nov 19 at 9:24 AM
    Just received an automated call on my landline from Amazon - informing me that my account was just about to be charged for PRIME
    I have checked on line and they don't have my payment card details - I cancelled my last prime trial over a month ago...

    and more worryingly - they don't have my landline number - only my mobile
    What is going on and should I be concerned ?
    I have just had an on-line chat with Amazon - who reckon that it was a "spam" call - but why would a spammer leave an automated call - they would not gain a penny ...
    Last edited by 50Twuncle; 02-11-2019 at 9:32 AM.
    WW3 is coming - it's been almost 75 years since the last one - the next one will be FAR worse !
    So what's a few squabbles between politicians ??
Page 2
    • thriftytracey
    • By thriftytracey 14th Nov 19, 9:20 PM
    • 153 Posts
    • 222 Thanks
    thriftytracey
    I got the call today on my landline and pressed 1 which connected me to a man with with am Asian accent I nearly downloaded the app on to my mobile phone as I had mistakenly clicked the Prime Free Trial but had later cancelled it. Then I said no, I am not doing this, this can't be the only way to get a refund on the 79 I have been charged and how do i know you are not a scammer? They then disconnected. A quick Google revealed this was a scam. I called my phone provider to see if I could have been charged a premium rate. They said it normally only applies to outgoing calls, but won't have a record if there is one until 24 hours have passed so I am calling back tomorrow. I am normally very suspicious but really got taken in with this one. I fear that pressing the "1" will cost me even though I did not proceed.
    • SevenOfNine
    • By SevenOfNine 14th Nov 19, 10:37 PM
    • 1,620 Posts
    • 1,721 Thanks
    SevenOfNine
    Got the recorded version of this today. Knew I did not have Prime so didn't choose to "press 1" in case it diverted me to some high priced call centre or something.

    Coincidentally (I assume), I've ordered a few things from Amazon recently, not sure if that's a trigger for this.
    Seen it all, done it all, can't remember most of it.
    • eddddy
    • By eddddy 14th Nov 19, 11:00 PM
    • 8,680 Posts
    • 9,033 Thanks
    eddddy
    I fear that pressing the "1" will cost me even though I did not proceed.
    Originally posted by thriftytracey
    Your phone provider won't charge you for pressing "1". The entire call was an incoming call.

    I frequently get the same type of call, supposedly from BT, Talktalk, Visa and Amazon - and I often press "1" to hear what they have to say. They're all scams.

    One scammer got really excited because he thought he'd talked me into giving him my debit card details - but I'd just made up a bunch of numbers.

    Occasionally, they get very angry when they find out I'm messing them about - and come out with a stream of obscenities.

    I guess I justify messing them about on the basis that the more time they waste talking to me, the less time they have for trying to scam vulnerable people.
    Last edited by eddddy; 14-11-2019 at 11:03 PM.
    • thriftytracey
    • By thriftytracey 15th Nov 19, 8:51 AM
    • 153 Posts
    • 222 Thanks
    thriftytracey
    Thanks Edddy, that is a relief. I seem to get more of these calls since I have retired but guess that is because I am at home more...

    Hubby also recently got the email to say he had been looking at porn, pay up or all this contacts would be informed. Not pleasant if you are a vulnerable person.
    • Woolco
    • By Woolco 15th Nov 19, 9:28 AM
    • 155 Posts
    • 171 Thanks
    Woolco
    On what basis did you complain to the ICO?

    There is no identity theft issue, you just received a spam call.
    Originally posted by Moneyineptitude
    I complained to them on the basis I received a spam call. That is what the reporting tool is for.
    • KatrinaWaves
    • By KatrinaWaves 15th Nov 19, 10:41 AM
    • 989 Posts
    • 2,087 Thanks
    KatrinaWaves
    I complained to them on the basis I received a spam call. That is what the reporting tool is for.
    Originally posted by Woolco
    Under which section, because none of them would refer to a automated spam call...

    https://ico.org.uk/for-organisations/report-a-breach/

    I can pick a random category and report my neighbour for singing in the shower...
    • Woolco
    • By Woolco 15th Nov 19, 11:16 AM
    • 155 Posts
    • 171 Thanks
    Woolco
    Under which section, because none of them would refer to a automated spam call...

    https://ico.org.uk/for-organisations/report-a-breach/

    I can pick a random category and report my neighbour for singing in the shower...
    Originally posted by KatrinaWaves
    https://ico.org.uk/make-a-complaint/
    • KatrinaWaves
    • By KatrinaWaves 15th Nov 19, 11:19 AM
    • 989 Posts
    • 2,087 Thanks
    KatrinaWaves
    The part where it tells you to report nuisance calls to Action fraud...?
    • Woolco
    • By Woolco 15th Nov 19, 11:22 AM
    • 155 Posts
    • 171 Thanks
    Woolco
    Sorry what is this all about? I got a nuisance call and reported it to the ICO. What point are you trying to make here?

    https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/
    • KatrinaWaves
    • By KatrinaWaves 15th Nov 19, 11:25 AM
    • 989 Posts
    • 2,087 Thanks
    KatrinaWaves
    Sorry what is this all about? I got a nuisance call and reported it to the ICO. What point are you trying to make here?

    https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/spam-texts-and-nuisance-calls/
    Originally posted by Woolco
    Because it says to report scam calls to action fraud, not nuisance sales calls. The Amazon call isnt a sale call, its a scam call, which is dealt with by Action Fraud.
    • Moneyineptitude
    • By Moneyineptitude 16th Nov 19, 2:31 AM
    • 24,930 Posts
    • 14,435 Thanks
    Moneyineptitude
    Sorry what is this all about?
    Originally posted by Woolco
    You reported a scam (fraud) call to completely the wrong agency.
    I don't care. It made me feel better.
    Originally posted by Woolco
    Well, there is that.
    • thriftytracey
    • By thriftytracey 16th Nov 19, 9:07 AM
    • 153 Posts
    • 222 Thanks
    thriftytracey
    And this morning I had the call to say illegal activity had been detected and our broadband was about to be disconnected. Press 1 etc.

    Lately it seems that almost every day I am getting these calls. Perhaps they are on a Christmas bonus? We are ex-directory too although if the dialler uses random numbers then that is irrelevant.
    • 50Twuncle
    • By 50Twuncle 16th Nov 19, 10:18 AM
    • 9,688 Posts
    • 2,616 Thanks
    50Twuncle
    And this morning I had the call to say illegal activity had been detected and our broadband was about to be disconnected. Press 1 etc.

    Lately it seems that almost every day I am getting these calls. Perhaps they are on a Christmas bonus? We are ex-directory too although if the dialler uses random numbers then that is irrelevant.
    Originally posted by thriftytracey

    TalkTalk callsafe has stopped these calls for us !
    WW3 is coming - it's been almost 75 years since the last one - the next one will be FAR worse !
    So what's a few squabbles between politicians ??
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