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  • FIRST POST
    • st999
    • By st999 15th Nov 19, 3:49 PM
    • 1,280Posts
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    st999
    Who is responsible for compensation for lost package?
    • #1
    • 15th Nov 19, 3:49 PM
    Who is responsible for compensation for lost package? 15th Nov 19 at 3:49 PM
    I returned an item to an ebay seller and he says he has not received it.

    I have proof of postage.

    Ebay has closed the dispute, the seller is not responding and the person at the post office branch where I posted the return and got proof of postage says it's got nothing to do with them.

    Who is responsible?
Page 1
    • soolin
    • By soolin 15th Nov 19, 3:52 PM
    • 62,949 Posts
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    soolin
    • #2
    • 15th Nov 19, 3:52 PM
    • #2
    • 15th Nov 19, 3:52 PM
    I returned an item to an ebay seller and he says he has not received it.

    I have proof of postage.

    Ebay has closed the dispute, the seller is not responding and the person at the post office branch where I posted the return and got proof of postage says it's got nothing to do with them.

    Who is responsible?
    Originally posted by st999
    Royal Mail, get a claim form online and send it off.

    However , was this item tracked at all, even standard parcels now has delivery conformation.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • POPPYOSCAR
    • By POPPYOSCAR 15th Nov 19, 3:56 PM
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    POPPYOSCAR
    • #3
    • 15th Nov 19, 3:56 PM
    • #3
    • 15th Nov 19, 3:56 PM
    Not sure proof of postage is enough for ebay. I think you need proof of delivery.

    You probably will have to put a claim in to Royal Mail.(The post office are not Royal Mail)
    • soolin
    • By soolin 15th Nov 19, 4:21 PM
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    soolin
    • #4
    • 15th Nov 19, 4:21 PM
    • #4
    • 15th Nov 19, 4:21 PM
    Can I just clarify though that this is your own label you used, you didn't get one supplied by the seller or ebay?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • st999
    • By st999 15th Nov 19, 11:55 PM
    • 1,280 Posts
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    st999
    • #5
    • 15th Nov 19, 11:55 PM
    • #5
    • 15th Nov 19, 11:55 PM
    Can I just clarify though that this is your own label you used, you didn't get one supplied by the seller or ebay?
    I was emailed the label from the seller.
    • theonlywayisup
    • By theonlywayisup 16th Nov 19, 7:09 AM
    • 13,812 Posts
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    theonlywayisup
    • #6
    • 16th Nov 19, 7:09 AM
    • #6
    • 16th Nov 19, 7:09 AM
    I was emailed the label from the seller.
    Originally posted by st999
    What sort of label did the seller provide, was it a tracked label or untracked label?

    If tracked, what does the tracking say.

    If untracked, you do not need to do anything as ebay should have closed the case in your favour.

    Either way, with a return such as this ebay should be refunding you. Have you called them?
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