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  • Aaaaant
    • #2
    • 28th Jan 08, 3:40 PM
    • #2
    • 28th Jan 08, 3:40 PM
    Well, I've successfully avoided Boots for a few years now. Everyone from shop floor staff to head honchos at its HQ do not have a clue how to communicate with customers. They never hold up to their part of the deal and always renegade on offers. It's most famous and last straw for me was a couple of years ago when they offered 50% off for new customers to its website. I ordered 」100s of stuff and they totally ignored me. On prescriptions and other goods and the amount of people I've convinced to shop elsewhere I guess I've lost them about 」20k of business each year. And they also have a pretty appaling record on animal testing! Superdrug is cheaper, friendlier and animal friendly!
    • Paul_Herring
    • By Paul_Herring 28th Jan 08, 6:41 PM
    • 6,860 Posts
    • 3,530 Thanks
    • #3
    • 28th Jan 08, 6:41 PM
    • #3
    • 28th Jan 08, 6:41 PM
    Well the stores can't have it both ways - they either have the promotions to get more customers through the doors, or they don't so they don't have to complain.
    Conjugating the verb 'to be":
    -o I am humble -o You are attention seeking -o She is Nadine Dorries
    • nearlyrich
    • By nearlyrich 28th Jan 08, 8:16 PM
    • 13,335 Posts
    • 16,542 Thanks
    • #4
    • 28th Jan 08, 8:16 PM
    • #4
    • 28th Jan 08, 8:16 PM
    I'm joining you in boycotting Boots, I didn't get my online transaction tracked through Quidco and I had to call an 0870 number to chase my 」55 worth of clubcard points after being told by the local store it was not their problem even though it aid online to take my card into a store to get my points.

    They are joining a select list of retailers who I don't use due to ignorant staff and uncaring attitude to customers and their service.
    Free impartial debt advice from: National Debtline or Stepchange[/CENTER]
    • Smiley_Mum
    • By Smiley_Mum 30th Jan 08, 5:22 PM
    • 3,779 Posts
    • 2,914 Thanks
    • #5
    • 30th Jan 08, 5:22 PM
    • #5
    • 30th Jan 08, 5:22 PM
    Will this do, you can go to Boots now, no problem...

    徹rdinary riches can be stolen, real riches cannot. In your soul are infinitely precious things that cannot be taken from you. - Oscar Wilde
    • reehsetin
    • By reehsetin 31st Jan 08, 1:24 PM
    • 4,818 Posts
    • 4,554 Thanks
    • #6
    • 31st Jan 08, 1:24 PM
    • #6
    • 31st Jan 08, 1:24 PM
    omg they actually had to do some work!?! (talking to those particular people not all retail staff) i'd be chuffed if my shop was busy all the time
    Yes Your Dukeiness
    • tealady
    • By tealady 31st Jan 08, 5:46 PM
    • 3,062 Posts
    • 3,957 Thanks
    • #7
    • 31st Jan 08, 5:46 PM
    • #7
    • 31st Jan 08, 5:46 PM
    These businesses really take the P. They want customers through their doors, offer a promotion then complain when it works!
    Perhaps the staff should remember that in most cases it's not the company you work for that pays your wages, its the customers ergo no customers no job.
    Proud to be an MSE nerd
    Judge people by their achievements, not by their mistakes
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