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  • FIRST POST
    • Carpman1962
    • By Carpman1962 17th May 19, 8:51 PM
    • 31Posts
    • 25Thanks
    Carpman1962
    0 WOW
    Kalyweb Services
    • #1
    • 17th May 19, 8:51 PM
    0 WOW
    Kalyweb Services 17th May 19 at 8:51 PM
    Good evening all,

    Hoping someone can help?

    My wife applied for travel visas for Canada in September, online.

    She googled online, clicked and completed and that was that.

    It turns out that she has done them through a company called Kalyweb.

    I've googled them and found a Facebook page and also appears they are a French company, but I haven't a clue beyond that.

    I've had an email confirmation but my wife hasn't.

    Has anyone at all had dealings with them? I don't know if she's given our details to a dodgy company, just maybe used an agent that takes commission?

    Haven't a clue and would love to hear from someone who can put our minds at rest please?

    T.I.A.

    Ian
Page 1
    • Westin
    • By Westin 18th May 19, 2:44 AM
    • 1,847 Posts
    • 1,348 Thanks
    Westin
    • #2
    • 18th May 19, 2:44 AM
    • #2
    • 18th May 19, 2:44 AM
    Tell you wife not to just Google things and click on random links.

    Did you pay much more than CAD$7 pp for the official Canadian ETA?
    https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
    • shaun from Africa
    • By shaun from Africa 18th May 19, 5:20 AM
    • 10,903 Posts
    • 12,360 Thanks
    shaun from Africa
    • #3
    • 18th May 19, 5:20 AM
    • #3
    • 18th May 19, 5:20 AM
    Did you pay much more than CAD$7 pp for the official Canadian ETA?
    Originally posted by Westin
    Kalyweb charge 70.31 / 79 for an ETA!!!
    • Carpman1962
    • By Carpman1962 18th May 19, 3:28 PM
    • 31 Posts
    • 25 Thanks
    Carpman1962
    • #4
    • 18th May 19, 3:28 PM
    • #4
    • 18th May 19, 3:28 PM
    Thanks for the replies.

    Trust me she knows. She was livid with herself

    I understand that what we paid is far over the odds but more than anything, I was more concerned that Kalyweb Services were a genuine company?

    Anyone know this?
    • bagand96
    • By bagand96 18th May 19, 4:53 PM
    • 2,993 Posts
    • 1,910 Thanks
    bagand96
    • #5
    • 18th May 19, 4:53 PM
    • #5
    • 18th May 19, 4:53 PM
    I understand that what we paid is far over the odds but more than anything, I was more concerned that Kalyweb Services were a genuine company?
    They are more than likely a "genuine" company in as much as they do what they say, and apply for the eTA on your behalf with the details you give them. Then charge a hefty sum for that service.

    You can check the status of your eTA on the official Canadian Government website https://onlineservices-servicesenligne.cic.gc.ca/eta/applicationQuery?lang=en

    You say you have received an email confirmation. First thing I would do, is go there and check your eTA is genuine and the details are correct.

    If your wife hasn't received an email then you should be chasing them to find out what's happened... it may just be that the email has gone astray. But there's no reason it should take this long (should take minutes, sometimes a couple of days for an eTA to process).
    • Smcleanfowler
    • By Smcleanfowler 20th May 19, 9:39 PM
    • 2 Posts
    • 0 Thanks
    Smcleanfowler
    • #6
    • 20th May 19, 9:39 PM
    • #6
    • 20th May 19, 9:39 PM
    Is there anyway to cancel/get a refund? I’ve just been caught out with the exact same company.
    • Smcleanfowler
    • By Smcleanfowler 20th May 19, 10:00 PM
    • 2 Posts
    • 0 Thanks
    Smcleanfowler
    • #7
    • 20th May 19, 10:00 PM
    • #7
    • 20th May 19, 10:00 PM
    What was the outcome? Did you get the visas?
    • pogofish
    • By pogofish 21st May 19, 1:36 PM
    • 9,377 Posts
    • 9,867 Thanks
    pogofish
    • #8
    • 21st May 19, 1:36 PM
    • #8
    • 21st May 19, 1:36 PM
    Do people not read the standing threads on what to do with these rip-off sites?
    • Carpman1962
    • By Carpman1962 22nd May 19, 8:56 AM
    • 31 Posts
    • 25 Thanks
    Carpman1962
    • #9
    • 22nd May 19, 8:56 AM
    • #9
    • 22nd May 19, 8:56 AM
    Hi all,

    As an update, we've still not had any extra emails back stating that everything is in hand and the visa requests have been lodged. They said we'd hear within 72 hours in their email to me.

    The missus did get the same email but was in her spam

    So, no more contact from them - tried calling them this morning as it has a UK number and just get constant music playing and no-one answering. The wife tried their French number and got the same.

    The wife checked on her Lloyds credit card and the payment has been made. She is just talking to the bank now to see if she can do a charge back. There was some smallprint in amongst the Kalyweb invoice/rules stating that you cannot reclaim your money on this type of service offered, so we will see how this pans out.

    I'd rather get the money back, go directly through the Canadian authorities and worry about the legal !!!! later, as right now, I just want to know that I can get into the country ok in September
    • bradders1983
    • By bradders1983 22nd May 19, 9:03 AM
    • 539 Posts
    • 387 Thanks
    bradders1983
    Why wait until you get your money back before doing it the official way, just do it now, its only a few dollars.
    • LadyDee
    • By LadyDee 22nd May 19, 11:56 AM
    • 3,749 Posts
    • 4,016 Thanks
    LadyDee
    Do people not read the standing threads on what to do with these rip-off sites?
    Originally posted by pogofish
    Obviously not, as it's generally newbies who don't turn up here until they search after the event when something goes wrong. Just as they miss all the warnings on TV both on consumer shows and news programmes, together with newspaper reports. Smart enough to use the internet but still people fall for these scammy sites.
    • Voyager2002
    • By Voyager2002 22nd May 19, 12:54 PM
    • 13,098 Posts
    • 9,003 Thanks
    Voyager2002
    Why wait until you get your money back before doing it the official way, just do it now, its only a few dollars.
    Originally posted by bradders1983

    If the embassy receives two separate requests for the same passports, things might get messy.
    • Voyager2002
    • By Voyager2002 22nd May 19, 12:59 PM
    • 13,098 Posts
    • 9,003 Thanks
    Voyager2002
    There was some smallprint in amongst the Kalyweb invoice/rules stating that you cannot reclaim your money on this type of service offered, so we will see how this pans out.
    Originally posted by Carpman1962

    That kind of clause has no legal effect: you cannot put a clause into an agreement taking away a right that is given in law.


    If this firm delivers the visas then you have lost the money. If they fail to fulfill their part of the contract and provide the service (or "service") for which you have paid within the promised timeframe then you should be able to reclaim your money by means of a credit card chargeback.
    • Malek
    • By Malek 20th Jun 19, 7:00 PM
    • 1 Posts
    • 0 Thanks
    Malek
    E-visa to Turkey
    I got into the same scam as I was applying for turkey visa. I am wondering did they end up giving you the visa or refund the money?
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