Odd problem with a new BT Smart hub?

Morning all,

Just installed a new BT hub, update from a version 3.

I used to be able to drag and drop files from my laptop to a drive connected to a WD Live. Never a problem.

Now when I try to open the WD under network (using Explorer) I get 'Windows cannot access \\WDTVLIVE'
Error code 0x80070035
The network path was not found.

The icon there's so I guess that part of the network path was found, but not enough to allow file transfer.
Anyone know what I can do to fix this?

Thanks
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Comments

  • AndyPix
    AndyPix Posts: 4,847
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    Its IP address has probly changed


    You need to log on to your router and see what ip address has been assigned to the device
  • Jon_01
    Jon_01 Posts: 5,865
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    AndyPix wrote: »
    Its IP address has probly changed


    You need to log on to your router and see what ip address has been assigned to the device

    Yeah, I thought maybe that. I've got the ip address assigned by the hub and entered that into explorer and that just open a webpage to the WD control panel, which works fine??? But I still can't drag and drop files to it!!
  • AndyPix
    AndyPix Posts: 4,847
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    You mean you are entering that ip address into INTERNET explorer ..


    Dont do that.


    in EXPLORER - go to [URL="file://\\ipaddress"]\\ipaddress[/URL] (thats backslash backslash)


    Or map a drive to that location
  • Jon_01
    Jon_01 Posts: 5,865
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    AndyPix wrote: »
    You mean you are entering that ip address into INTERNET explorer ..


    Dont do that.


    in EXPLORER - go to [URL="file://%5C%5Cipaddress"]\\ipaddress[/URL] (thats backslash backslash)


    Or map a drive to that location

    No, I mean explorer. Hit return and the explorer window remains and a browser window opens into the WD control panel!!! I don't get it either? There must be some kind of redirect going on as soon as explorer tries to open the IP on the WD?
    But it's never done this before and I've used Plusnet and Virgin BB in the past???
  • DoaM
    DoaM Posts: 11,863
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    Are you including the \\ part in Explorer? Example

    \\192.168.1.25
  • Jon_01
    Jon_01 Posts: 5,865
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    DoaM wrote: »
    Are you including the \\ part in Explorer? Example

    \\192.168.1.25

    Yes, tried that. I get the same error I get when clicking on the WD icon under network... (no network path)
  • DoaM
    DoaM Posts: 11,863
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    Which suggests that the IP address has changed. Have you double-checked in the Hub the IP address that it has assigned for the drive?

    If there's no network pacth then either the drive isn't responding, or the IP address isn't what you think it is.

    Another thought ... do you need to add a rule in the Hub to allow particular data traffic/protocols/ports to the drive?
  • arciere
    arciere Posts: 1,354
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    Try to ping the IP address of the WD (it should be using a static IP to avoid such problems).
    If you can ping it, try to refresh the DNS cache: open a command prompt window and type the following command:

    ipconfig /flushdns
  • AndyPix
    AndyPix Posts: 4,847
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    edited 11 October 2018 at 2:22PM
    ^^ How is flushing the dns cache going to make a difference :huh:
    He is not using dns - he is using direct ip address

    Also - static IP address is sometimes no use when changing router as the router may be using different subnet. Which may be what has happened here. Not sure if different BT kit will vary subnet or not - but sky definitely do.
    Best practice is to create a reservation on the router its'self

    OP find the CORRECT ip address , ensure you can ping it to test, and then click start, and do the double BACKslash followed by the ip address
  • Jon_01
    Jon_01 Posts: 5,865
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    OK, still no luck...

    I can ping the IP address.
    The IP address is static and fixed in the hub.

    I flushed the IP as suggested (and rebooted the PC) and now I have no icon for the WD under computers or media devices. But I can still ping the IP and get a response.

    \\ IP address gives the same error as clicking on the icons under network, No network path.
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