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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 29th Aug 18, 7:45 AM
    • 395Posts
    • 197Thanks
    MSE Megan F
    British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News
    • #1
    • 29th Aug 18, 7:45 AM
    British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation - MSE News 29th Aug 18 at 7:45 AM
    British Gas has been ordered to pay out £2.65 million compensation by energy regulator Ofgem for wrongly charging consumers exit fees and putting others on more expensive tariffs, following a campaign by MoneySavingExpert.com...
    Read the full story:
    'British Gas ordered to pay £2.65m refunds over exit fees errors after MSE investigation'

    Click reply below to discuss. If you havenít already, join the forum to reply.
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Page 1
    • far2812
    • By far2812 29th Aug 18, 11:44 AM
    • 903 Posts
    • 680 Thanks
    far2812
    • #2
    • 29th Aug 18, 11:44 AM
    How to check if due a refund?
    • #2
    • 29th Aug 18, 11:44 AM
    Hi again

    Does anyone know how to check if we are due a refund please?

    Thanks
    Total Quidco earnings - £547.98

    Everyone is scared of someone or something, everyone loves someone or something, and everyone has lost someone or something! BE NICE!
    • nic_c
    • By nic_c 29th Aug 18, 7:39 PM
    • 1,913 Posts
    • 1,019 Thanks
    nic_c
    • #3
    • 29th Aug 18, 7:39 PM
    • #3
    • 29th Aug 18, 7:39 PM
    Hi again

    Does anyone know how to check if we are due a refund please?

    Thanks
    Originally posted by far2812
    Did you get a final bill?
    Did you start your switch inbetween 49 days before end date or upto 20 days after
    Did you get charged exit fees
    Did you get charged a different rate from your fix in that final bill

    If your answer is yes to the first two and either yes to 3rd and or 4th then you could well be. Check your final bill and if you were charged exit fees when you shouldn't, or standard rate when you shouldn't then you should get one.

    I was charged at standard but given a discount which brought the price paid to the fixed rate, so check closely
    • dogshome
    • By dogshome 30th Aug 18, 6:00 AM
    • 3,217 Posts
    • 1,674 Thanks
    dogshome
    • #4
    • 30th Aug 18, 6:00 AM
    • #4
    • 30th Aug 18, 6:00 AM
    These illegal Exit Fee's charged by BG were a major topic on this site over a year ago - Just how long does it take for Ofgem to wake up and smell the coffee?
    • 50Twuncle
    • By 50Twuncle 5th Sep 18, 2:49 PM
    • 9,281 Posts
    • 2,366 Thanks
    50Twuncle
    • #5
    • 5th Sep 18, 2:49 PM
    • #5
    • 5th Sep 18, 2:49 PM
    And how do you think that BG will make up for their losses with the £2.65million refund ?
    They are going to increase their prices further still
    So its no win for customers - is it - really ?
    BG chairman (Andrew Gould) will still eat caviar for breakfast off a solid gold plate and he will still go off shooting commoners at weekends !
    He received a £20 million bonus this year - for what ?
    Last edited by 50Twuncle; 05-09-2018 at 2:53 PM.
    • chanz4
    • By chanz4 6th Sep 18, 3:19 PM
    • 10,028 Posts
    • 2,985 Thanks
    chanz4
    • #6
    • 6th Sep 18, 3:19 PM
    • #6
    • 6th Sep 18, 3:19 PM
    MSE your statement about permission to change the meter is not accurate, neither the tenant or landlord own this as it belongs to the meter operator, its actually rented to the supplier.
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
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