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  • FIRST POST
    • MSE Callum
    • By MSE Callum 16th Jan 18, 7:16 AM
    • 588Posts
    • 191Thanks
    MSE Callum
    0 WOW
    MSE News: Major shake-up of Tesco Clubcard rewards scheme
    • #1
    • 16th Jan 18, 7:16 AM
    0 WOW
    MSE News: Major shake-up of Tesco Clubcard rewards scheme 16th Jan 18 at 7:16 AM
    Tesco has revealed itís making major changes to the value of its Clubcard Rewards vouchers......
    Read the full story:
    'Major shake-up of Tesco Clubcard rewards scheme'

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Read the latest MSE News
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Page 1
    • macray76
    • By macray76 16th Jan 18, 7:29 AM
    • 1 Posts
    • 2 Thanks
    macray76
    • #2
    • 16th Jan 18, 7:29 AM
    • #2
    • 16th Jan 18, 7:29 AM
    Another devaluation of what was once a really good scheme.

    I miss their boost events and now we have a big balance of vouchers that we only ever occasionally used in places like Pizza Express.

    We'll use up the existing vouchers but we have already moved our weekly shopping delivery from Tesco to Ocado.
    • tgroom57
    • By tgroom57 16th Jan 18, 7:57 AM
    • 1,362 Posts
    • 12,945 Thanks
    tgroom57
    • #3
    • 16th Jan 18, 7:57 AM
    • #3
    • 16th Jan 18, 7:57 AM
    I'm very pleased about the redspottedhanky now 3x.

    • cagsd
    • By cagsd 16th Jan 18, 8:44 AM
    • 6,432 Posts
    • 175,150 Thanks
    cagsd
    • #4
    • 16th Jan 18, 8:44 AM
    • #4
    • 16th Jan 18, 8:44 AM
    A bit of notice would have been nice!! I've been saving my vouchers for ages for a big 18th birthday meal for my son, would have cashed them in if I'd known this was happening!
    I wouldn't have known about this other than seeing it on MSE's Facebook page - Tesco haven't emailed to let us know!

    • harz99
    • By harz99 16th Jan 18, 8:56 AM
    • 2,931 Posts
    • 2,894 Thanks
    harz99
    • #5
    • 16th Jan 18, 8:56 AM
    • #5
    • 16th Jan 18, 8:56 AM
    I guess more people will have less reason to use MrT now.


    We do less than 5% of our normal shop there now, with Aldi/Lidl/Home Bargains and various pound shops being the ones who gain.
    • bodacious
    • By bodacious 16th Jan 18, 9:14 AM
    • 411 Posts
    • 887 Thanks
    bodacious
    • #6
    • 16th Jan 18, 9:14 AM
    • #6
    • 16th Jan 18, 9:14 AM
    nice of them to let people know

    I very rarely visit Tesco these days but this is just another nail in the coffin. A company that treats customers with such contempt doesn't even warrant an infrequent visit.

    Bye bye Tesco.
    • B_M
    • By B_M 16th Jan 18, 9:17 AM
    • 713 Posts
    • 530 Thanks
    B_M
    • #7
    • 16th Jan 18, 9:17 AM
    • #7
    • 16th Jan 18, 9:17 AM
    I received the email, but was disappointed!
    I still have a decent balance of points, well did have, but only worth 75% now for what I use them on.................... Chef and Brewer!
    I agree, notice would have been decent of them, even if just a week or so to cash out!
    There are obvious winners though!
    There has been a backlash, so wait and see time to see if they renege.
    lack of advance notice could cost Tesco short term, maybe even long term. But, Tesco is a magnet for controvesy!
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • miller
    • By miller 16th Jan 18, 9:45 AM
    • 1,324 Posts
    • 497 Thanks
    miller
    • #8
    • 16th Jan 18, 9:45 AM
    • #8
    • 16th Jan 18, 9:45 AM
    The problem here is the use of the word 'simplifying' when 'changing' is more apt; that having been said I only use them for Redspottedhanky so it's OK for me (though I fondly remember when that was x4 with no booking fee).
    • ratechaser
    • By ratechaser 16th Jan 18, 11:14 AM
    • 612 Posts
    • 523 Thanks
    ratechaser
    • #9
    • 16th Jan 18, 11:14 AM
    • #9
    • 16th Jan 18, 11:14 AM
    What a badly implemented change. Ok, their scheme their rules, but to devalue it in this way, with no notice, under the guise of 'simplification' is marketing sophistry at its worst.

    At least I only have about a tenner in unused vouchers (which would just have gone towards Zizzi or Pizza Express). But I do feel for everyone that had been saving up for something that now they won't be able to afford.

    "Every Little Hurts" perhaps? Anyway, I'm moving more and more to Waitrose. If you play it selectively, you can get some good deals there, along with the free coffees and papers...
    • minislim
    • By minislim 16th Jan 18, 11:35 AM
    • 334 Posts
    • 198 Thanks
    minislim
    i rarely shop at tesco's anymore as their prices seemed to be creeping up ever so little.
    it was that and their overprice fuel they charge in my area. usually 4p dearer than the nearest towns.
    i complained about it and pointed out their price promise to match within 5 miles. apparently that promise doesn't exist any more.

    so for me my loyalty towards tesco doesn't exist anymore (not that i had much of it anyway haha)!
    its about time they scrapped their slogan as there's no help to customers? not even a little!
    • ayayay
    • By ayayay 16th Jan 18, 11:57 AM
    • 93 Posts
    • 71 Thanks
    ayayay
    Breach of FCA regulations
    The clubcard scheme is not only a scheme for shoppers it also acts as a reward scheme for people using a Tesco credit card. As such it comes within the bailiwick of the FCA and its handbook. Is the reduction in points value without notice unfair and in breach of the FCA's principle of treating customers fairly, particularly


    "Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect."
    • matty_art
    • By matty_art 16th Jan 18, 12:05 PM
    • 168 Posts
    • 42 Thanks
    matty_art
    That's a very good point ayayay, might be worth raising with them or asking Martin's view on it?
    • Kim_13
    • By Kim_13 16th Jan 18, 4:31 PM
    • 1,901 Posts
    • 2,037 Thanks
    Kim_13
    At least with this there are winners and losers. With the Sainsbury's change there were just losers, though they did give at least 6 months' notice if I recall rightly.

    Very strange that when they ended Clubcard Boost, they warned customers that the then upcoming event would be the final one; only to not give any notice of this change.
    Sealed Pot 11 #520 ~ /£100
    VSP 2018 #9 ~ £19.55/£180.00
    CCCC 2018 #1 ~ £20.75/£180.00
    • kheemonahs
    • By kheemonahs 16th Jan 18, 7:34 PM
    • 45 Posts
    • 15 Thanks
    kheemonahs
    I and my wife started shopping at Tesco when they started their Reward Scheme very many years ago , we also got ourselves a Tesco Credit Card (an original Visa) and every thing we bought we bought from Tesco (if they sold it) including all our petrol.
    For years we maximised our points and spent ALL of the proceeds only on foreign holidays with Cosmos, visiting countries like Egypt, Tunisia, Marocco, Mexico and Kenya with Tesco Clubcard with their 4X value and an unlimited amount of points being allowed to be used on each holiday, with Tesco Clubcard contributing around £1000 to a £2000 holiday. (Martin would be proud of us!)
    At this time Tesco was the number one supermarket because of it's unique Loyalty Scheme, and doing VERY well from it.
    Fast forward several years and many Clubcard changes for the worse Tesco are now struggling having lost nearly all of it's loyal Clubcard customers base to Morrisons, Sainsbury, Aldi etc because a Loyalty scheme should work BOTH ways and Tesco have NOT and are NOT behaving in a loyal fashion to their loyal long term customers.
    NO notice (not even the email we should have got) and yet again LESS value, is that Loyalty to Customers?
    Well as far as we are concerned it is the last straw, this Loyalty Scheme is dead and joins the likes of Nectar etc which have never really been worth saving and we are now looking around for a replacement Credit Card (still an original Tesco Visa) that gives cash back instead.
    Tesco you have turned greedy and have lost sight of what made you number one back in the day, your Loyal Customers!
    • B_M
    • By B_M 16th Jan 18, 9:14 PM
    • 713 Posts
    • 530 Thanks
    B_M
    On what I suppose is a selfish view, I hope Tesco re-think this and give all Tesco clubcard holders a 'window' to convert points under the old terms.
    Obviously, those that are going to benefit will hold back, but I and I suppose many who go for the 4 x value, will cash in.
    Clubcard points aren't that good anymore and I'm surprised a few loyalty schemes haven't been scrapped! I donate my M&S (Sparks) ones to charity. I'd do the same with Tesco now to be honest. I only use Nectar hoping for till-spits and bonus points. Now and again, a decent ebay offer and of course, doubling up.
    No payments from financial products from cash back sites? Put in a complaint direct and if they don't resolve your issue, head straight to the financial ombudsman - it costs the company £550 in referral fees, win or lose.
    • clairecc
    • By clairecc 17th Jan 18, 5:19 AM
    • 28 Posts
    • 20 Thanks
    clairecc
    Shame they've stopped the double up on the Delivery Saver as well, can't recall even seeing anything about this, I'd got some vouchers waiting to change for this, sighhhh!. I contacted Tesco about it and they confirmed it to me, see below:-

    Thanks for taking the time to contact us at Tesco Clubcard and for bringing your enquiry around the changes to the Boost scheme and also the Delivery Saver option.
    Please accept my apologies that the option to double up your vouchers to help to pay for your online Delivery Saver has been removed and for not making you aware of this before this was actioned.
    Your vouchers can still be used to purchase the saver but now only at the face value that you would receive in store or online.
    I am sorry for any inconvenience that this may cause you.
    I hope that I have been able to help in some way on this occasion.
    • John Gray
    • By John Gray 17th Jan 18, 7:43 AM
    • 5,443 Posts
    • 3,235 Thanks
    John Gray
    There is more to these cuts than has been stated!
    I used to take advantage of a cheap offer for an annual subscription to a monthly Computer magazine - but it and a number of others are no longer available via Clubcard Rewards, and haven't been for the last six months, apparently.
    • YJ68
    • By YJ68 17th Jan 18, 8:05 AM
    • 48 Posts
    • 33 Thanks
    YJ68
    We used to save our vouchers for Virgin Holidays when you could get 4 x the value. Then they devalued it to 3 x the value and at a reduced maximum amount of vouchers you could use, then they pulled Virgin Holidays as a partner with them. Boo!!

    We then looked at what other Holiday companies were on offer and we settled on Funway Holidays USA & Caribbean which gives you 3 x the value of your vouchers. So there we were saving up our vouchers to use them on a holiday later this year. I just happened to be looking on the Tesco website earlier this month and noticed a sentence on the Funway Holidays page saying we could only exchange our vouchers with this partner until 28th January. There was no email from Tesco warning us of this change, nor of any of the other changes that most have been talking about on the forum. It seems there are quite a few partners that you only have until 28th January in which to exchange your vouchers for that partner.

    Luckily we had already decided on the holiday we wanted and so went ahead and got the vouchers exchanged yesterday to 50% of the cost of the holiday (excluding taxes). We would have been very upset and annoyed had we come back after 28th January and realised the offer was no longer available!

    As with most people on here we no longer do our main shop from Tesco. Their prices have crept up and their loyalty scheme is no where near as good as it used to be. I'm happy that we managed to get another holiday at a reduced cost through Tesco but it looks like this will be the last time. They don't have any other holiday companies offering holidays that we are interested in.
    • miller
    • By miller 17th Jan 18, 8:40 AM
    • 1,324 Posts
    • 497 Thanks
    miller
    There is more to these cuts than has been stated!
    I used to take advantage of a cheap offer for an annual subscription to a monthly Computer magazine - but it and a number of others are no longer available via Clubcard Rewards, and haven't been for the last six months, apparently.
    Originally posted by John Gray
    If you are a member of your library you may be able to gain online access to several magazines for free. I've noticed a few computer magazines on there. Not all libraries offer it (facilities tend to vary by county). Zinio and Pressdisplay tend to be the platforms.
    • spenderdave
    • By spenderdave 17th Jan 18, 9:04 AM
    • 494 Posts
    • 283 Thanks
    spenderdave
    I don't spend enough at Tesco to have enough for the reward schemes. and when I have looked most don't interest me anyway. I spend the little I get (c £5 per quarter) in store so not affected by these changes.
    I notice they are going to send vouchers by email from February rather than by post. Seeing I have not received the notification email for these changes I am not confident...
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