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  • FIRST POST
    • MSE Steve
    • By MSE Steve 13th Sep 16, 8:14 PM
    • 77Posts
    • 29Thanks
    MSE Steve
    MSE News: HMRC to axe tax credit checking firm Concentrix
    • #1
    • 13th Sep 16, 8:14 PM
    MSE News: HMRC to axe tax credit checking firm Concentrix 13th Sep 16 at 8:14 PM
    A controversial contractor hired by HM Revenue & Customs to cut tax credit fraud won't have its contract extended beyond May 2017 after massive criticism of its performance and claims hundreds have had their tax credits wrongly stopped.
    Read the full story:
    'HMRC to axe tax credit checking firm Concentrix'

    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
    Last edited by MSE Luke; 15-09-2016 at 12:12 PM.
Page 1
    • assj
    • By assj 13th Sep 16, 8:17 PM
    • 2,005 Posts
    • 824 Thanks
    assj
    • #2
    • 13th Sep 16, 8:17 PM
    • #2
    • 13th Sep 16, 8:17 PM
    This is good to know, we have been waiting for 6 months now for a renewal. They can't discuss the delay with us in case they give us incorrect information. We continue to wait :-(
    • MABLE
    • By MABLE 13th Sep 16, 8:54 PM
    • 3,817 Posts
    • 2,013 Thanks
    MABLE
    • #3
    • 13th Sep 16, 8:54 PM
    • #3
    • 13th Sep 16, 8:54 PM
    Concentrix claimed to have saved we the tax payer 300 million. However based on recent events most of it will be paid back to claimants because it probably was never fraud. Hopefully HMRC have learnt their lesson will now keep it in house.
    • Darksparkle
    • By Darksparkle 14th Sep 16, 6:53 AM
    • 5,378 Posts
    • 3,506 Thanks
    Darksparkle
    • #4
    • 14th Sep 16, 6:53 AM
    • #4
    • 14th Sep 16, 6:53 AM
    Concentrix claimed to have saved we the tax payer 300 million. However based on recent events most of it will be paid back to claimants because it probably was never fraud. Hopefully HMRC have learnt their lesson will now keep it in house.
    Originally posted by MABLE
    It's not really an HMRC decision. They don't have the staff to be able to do it themselves.
    • double-slit
    • By double-slit 14th Sep 16, 8:32 AM
    • 29 Posts
    • 2 Thanks
    double-slit
    • #5
    • 14th Sep 16, 8:32 AM
    • #5
    • 14th Sep 16, 8:32 AM
    My daughter has received a letter for over payment for 4k no real explanation,you have to a mathematician to work there figures out.Credits have stopped and we specially requested we did not want to have any over payments,what started as a benefit has now ended in us being in debt which is counterproductive.
    • Darksparkle
    • By Darksparkle 14th Sep 16, 8:41 AM
    • 5,378 Posts
    • 3,506 Thanks
    Darksparkle
    • #6
    • 14th Sep 16, 8:41 AM
    • #6
    • 14th Sep 16, 8:41 AM
    My daughter has received a letter for over payment for 4k no real explanation,you have to a mathematician to work there figures out.Credits have stopped and we specially requested we did not want to have any over payments,what started as a benefit has now ended in us being in debt which is counterproductive.
    Originally posted by double-slit
    Is it your claim or your daughters? You say "we".

    Has there been concentrix involvement?

    Do you want to give anymore specific info so we can try help?
    • DigForVictory
    • By DigForVictory 14th Sep 16, 8:52 AM
    • 9,328 Posts
    • 31,164 Thanks
    DigForVictory
    • #7
    • 14th Sep 16, 8:52 AM
    • #7
    • 14th Sep 16, 8:52 AM
    Where Concentrix has caused concern, distress, confusion etc let alone disrupted your tax credits claim, Tell Your MP.

    They have more clout than us as taxpayers, they are easier to talk to than either Complaints system & while the contract will not be pulled early (expensive) it will not be renewed.
    • MABLE
    • By MABLE 14th Sep 16, 1:18 PM
    • 3,817 Posts
    • 2,013 Thanks
    MABLE
    • #8
    • 14th Sep 16, 1:18 PM
    • #8
    • 14th Sep 16, 1:18 PM
    Read this in the Belfast Telegraph today.

    "HMRC is also no longer passing new cases to Concentrix, but is instead working with them as a matter of urgency to improve the service they provide to claimants and resolve outstanding cases."

    This now clarifies they will not receive any further cases. So based on that they will not be flooding the postal network with their 2000 letters a week quota.
    • Xbigman
    • By Xbigman 14th Sep 16, 4:03 PM
    • 3,229 Posts
    • 1,433 Thanks
    Xbigman
    • #9
    • 14th Sep 16, 4:03 PM
    • #9
    • 14th Sep 16, 4:03 PM
    I'd like to know where those 150 staff are getting redeployed from. Dealing with HMRC is hard enough already. I'd say it was about to get harder.



    Darren
    Xbigman's guide to a happy life.

    Eat properly
    Sleep properly
    Save some money
    • double-slit
    • By double-slit 15th Sep 16, 9:23 AM
    • 29 Posts
    • 2 Thanks
    double-slit
    It is for only for one daughter.
    Concentrix send a letter on 24-8-2016 stating that there did not received a reply to there letter dated
    19-5-2016. But she never received any letter.
    Concentrix in the letter " We will make the following changes to your claim end your single claim from 6-4-2016"
    My daughter continued receiving payments and they received a letter from HMRC 26-8-2016
    "Final Tax Decision for 06-4-2015 to 06-4-2015" (must be a typo error to have the same date).
    Stating she owe 4k
    She had returned there claim form in June and it was acknowledged.
    I understand from MSE site Concentrix will no longer deal with these claims.
    As you can see this is so confusing.
    Last edited by double-slit; 15-09-2016 at 9:29 AM. Reason: Update quote
    • Darksparkle
    • By Darksparkle 15th Sep 16, 9:40 AM
    • 5,378 Posts
    • 3,506 Thanks
    Darksparkle
    So did she attempt to appeal it? The first step would be a mandatory reconsideration. She will want to provide proof that she is single eg bills in her name, bank statements, evidence of child maintenance etc.

    She can do a subject access request for proof of the letter the sent in May.
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