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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 22nd Feb 16, 10:23 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Bristol Energy Reviews: Give your feedback
    • #1
    • 22nd Feb 16, 10:23 AM
    Bristol Energy Reviews: Give your feedback 22nd Feb 16 at 10:23 AM
    This is a feedback thread on energy supplier

    Bristol Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:57 PM.
Page 1
    • Nathan94
    • By Nathan94 22nd Feb 16, 1:43 PM
    • 49 Posts
    • 12 Thanks
    Nathan94
    • #2
    • 22nd Feb 16, 1:43 PM
    • #2
    • 22nd Feb 16, 1:43 PM
    I wouldn't touch them with a bargepole
    • lstar337
    • By lstar337 29th Feb 16, 9:49 AM
    • 3,396 Posts
    • 1,857 Thanks
    lstar337
    • #3
    • 29th Feb 16, 9:49 AM
    • #3
    • 29th Feb 16, 9:49 AM
    Anyone got any opinions yet?

    They are a £40 saving over my current tariff.
    • Lottie2
    • By Lottie2 29th Feb 16, 6:22 PM
    • 8 Posts
    • 2 Thanks
    Lottie2
    • #4
    • 29th Feb 16, 6:22 PM
    • #4
    • 29th Feb 16, 6:22 PM
    I've just submitted an on-line switch via Energy Helpline & after I'd finished it said 14 days cooling off & 5 weeks to switch! I hope not. I'll let you know how I get on.
  • archived user
    • #5
    • 29th Feb 16, 7:17 PM
    • #5
    • 29th Feb 16, 7:17 PM
    I've just submitted an on-line switch via Energy Helpline & after I'd finished it said 14 days cooling off & 5 weeks to switch! I hope not. I'll let you know how I get on.
    Originally posted by Lottie2
    Under the terms of its supply licence, Bristol Energy has up to 5 weeks - from the date of application to switch - to transfer your supply. Three day switches after the end of the cooling off period are nothing more than an unenforceable OFGEM target.
    • ethelhead
    • By ethelhead 6th Mar 16, 9:32 AM
    • 96 Posts
    • 29 Thanks
    ethelhead
    • #6
    • 6th Mar 16, 9:32 AM
    • #6
    • 6th Mar 16, 9:32 AM
    I'm considering switching to them. Nathan94, are you able to share for reasons for not wanting anything to do with them?
    • Nathan94
    • By Nathan94 6th Mar 16, 12:56 PM
    • 49 Posts
    • 12 Thanks
    Nathan94
    • #7
    • 6th Mar 16, 12:56 PM
    • #7
    • 6th Mar 16, 12:56 PM
    I'm considering switching to them. Nathan94, are you able to share for reasons for not wanting anything to do with them?
    Originally posted by ethelhead
    Where do I start?

    They don't answer the phone and take ages to respond to any other communication method

    When they do contact you, they send you confusing and contradictory information

    They don't put you on the tariff you request.

    They increase your monthly payments

    Their website is useless

    They don't take meter readings, aand ignore the ones you supply yourself

    Billing is a complete shambles

    Do I need to go on?
    • lstar337
    • By lstar337 7th Mar 16, 9:12 AM
    • 3,396 Posts
    • 1,857 Thanks
    lstar337
    • #8
    • 7th Mar 16, 9:12 AM
    • #8
    • 7th Mar 16, 9:12 AM
    Where do I start?

    They don't answer the phone and take ages to respond to any other communication method

    When they do contact you, they send you confusing and contradictory information

    They don't put you on the tariff you request.

    They increase your monthly payments

    Their website is useless

    They don't take meter readings, aand ignore the ones you supply yourself

    Billing is a complete shambles

    Do I need to go on?
    Originally posted by Nathan94
    Thanks for sharing Nathan, sounds like one to avoid then.
    • Fialle
    • By Fialle 15th Mar 16, 8:13 PM
    • 1 Posts
    • 2 Thanks
    Fialle
    • #9
    • 15th Mar 16, 8:13 PM
    • #9
    • 15th Mar 16, 8:13 PM
    I echo the warning - AVOID AVOID AVOID AVOID Bristol Energy! Submitted a switch (gas) to Bristol Energy over 3 weeks ago but have not had any contact from them - no idea what is happening and when the supply will transfer. Chased this a week ago and was promised a response within 5 days and lo and behold those 5 days are now up and still no contact from them. I have no idea if the switch is going through or not. If this is how they treat customers during the important honeymoon period when they take their new business, then I fear what the next 12 months will hold. If I knew how bad they are I would not have gone near them with a barge pole. Totally unacceptable service - they don't deserve our business.
    • thelight
    • By thelight 8th May 16, 11:37 AM
    • 49 Posts
    • 2 Thanks
    thelight
    I've been with them a few months now. Switch went fine and when I contacted them for a credit refund it was dealt with straight away, unlike my gas supplier.
    • glider3560
    • By glider3560 17th May 16, 7:28 PM
    • 3,718 Posts
    • 2,389 Thanks
    glider3560
    I've been with them for about 6 weeks now.

    Been locked out of my online account twice. First time was unlocked easily. This time, there's been no reply to my email.

    Definitely not got the password wrong and the error messages are useless.

    Phoned them up, but apparently they can only access accounts between 9am and 5pm on Monday-Friday. It seems as though they employ a telephone answering service to pick up calls outside these times.

    Not a very good company for those who work 9-5 and want to adminster their account during the evenings and weekends.

    • eDicky
    • By eDicky 9th Jun 16, 10:23 AM
    • 4,099 Posts
    • 2,257 Thanks
    eDicky
    I decided to give them a chance, for a substantial saving, and been with them 2+ months. The switch went through smoothly and quietly, I phoned once to check something and was answered promptly. They send bills as an email attachment, so there's no need to go online and remember log in password to see it, which I find convenient (high security doesn't seem too necessary for an energy bill). So, no issues so far...
    • eDicky
    • By eDicky 21st Jul 16, 12:00 PM
    • 4,099 Posts
    • 2,257 Thanks
    eDicky
    I decided to give them a chance, for a substantial saving, and been with them 2+ months. The switch went through smoothly and quietly, I phoned once to check something and was answered promptly. They send bills as an email attachment, so there's no need to go online and remember log in password to see it, which I find convenient (high security doesn't seem too necessary for an energy bill). So, no issues so far...
    Originally posted by eDicky
    Into the fourth month, I am still quite happy with Bristol Energy. I just phoned their CS and was answered immediately. My gas reading was slightly below their previous estimate, so had to be entered manually, no problem. My bills are less than the direct debit amount (for dual fuel), so the balance is in credit. Apparently they don't refund anything until the end of the year, unlike other suppliers I think but not such a big deal, so I lowered the DD amount (to £18), all done and nice weather in Bristol...
    • thelight
    • By thelight 21st Jul 16, 6:43 PM
    • 49 Posts
    • 2 Thanks
    thelight
    I've been havin some problems getting a credit refund after leaving them on 12 May 2016. My email questions never get answered. I waited a few weeks after my final statement arrived but didn't get the credit. When I called to query, I was told they only refund customers who leave with a credit if they call and ask for it!

    Around three weeks later I am still waiting for my cheque.
    • georgeoAr
    • By georgeoAr 14th Sep 16, 12:12 AM
    • 4 Posts
    • 0 Thanks
    georgeoAr
    Any recent comments on this supplier?

    I'm about to switch and cheapest option for me, at exactly the same estimates are SSE and Bristol Energy.

    The difference is that SSE has a £30 exit fee but Bristol Energy has none. Trying to figure out if it's worth it, any ideas welcome.
    • thelight
    • By thelight 14th Sep 16, 9:52 AM
    • 49 Posts
    • 2 Thanks
    thelight
    I had a few issues trying to get my credit back after leaving them. Customer Service told me that they don't automatically issue refunds when a customer leaves, they wait for the customer to ask for it. Once I had requested it it took quite a while to arrive.

    I also found they never replied to emails, but we're fine over the phone.
    • bxboards
    • By bxboards 14th Sep 16, 10:00 AM
    • 1,653 Posts
    • 1,293 Thanks
    bxboards
    I moved over to them last year on a Fixed Year tarrif which ends in March 2017.

    Switch went well, no issues. They e-mail me a few days before they produce a bill for meter readings so these are all up to date.

    Have'nt needed to contact them yet. Price was by far the best at the time. I use them for electricity only, I use someone else for gas.
    • Magenta
    • By Magenta 28th Sep 16, 4:14 PM
    • 2,026 Posts
    • 5,724 Thanks
    Magenta
    I have just applied to switch to them so I am keeping my fingers crossed that everything will go well and continue to do so once the switch has been made.
    Magenta
    • Ailin
    • By Ailin 7th Nov 16, 1:04 PM
    • 3 Posts
    • 0 Thanks
    Ailin
    Hi all,

    I'm also joining this new provider, just applied to switch to them. I hope I'll be one of the customers without any issues. I'll keep you posted.
    • Ailin
    • By Ailin 7th Nov 16, 1:04 PM
    • 3 Posts
    • 0 Thanks
    Ailin
    Hey Magenta, do you have any update?
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