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  • FIRST POST
    • MSE Luke
    • By MSE Luke 9th Feb 16, 6:41 PM
    • 287Posts
    • 79Thanks
    MSE Luke
    MSE News: House of Fraser forced to rewrite online returns policy
    • #1
    • 9th Feb 16, 6:41 PM
    MSE News: House of Fraser forced to rewrite online returns policy 9th Feb 16 at 6:41 PM
    House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund...
    Read the full story:
    'House of Fraser forced to rewrite online returns policy after giving wrong info'

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.
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    • wealdroam
    • By wealdroam 9th Feb 16, 7:43 PM
    • 18,661 Posts
    • 15,598 Thanks
    wealdroam
    • #2
    • 9th Feb 16, 7:43 PM
    • #2
    • 9th Feb 16, 7:43 PM
    From the article:
    If you've spotted a returns policy which is wrong or poorly worded, let us know. Email the details, with a link or screen grab if possible, to news@moneysavingexpert.com.
    I think we see many of these every week.

    Get emailing guys.
    • robin58
    • By robin58 9th Feb 16, 8:34 PM
    • 2,705 Posts
    • 3,269 Thanks
    robin58
    • #3
    • 9th Feb 16, 8:34 PM
    • #3
    • 9th Feb 16, 8:34 PM
    Seems the failure here is House of Fraser not employing a consumer lawyer.

    Plus somebody who cares to update thier website to show the correct rules in that law.

    Lazy company.
    The more I live, the more I learn.
    The more I learn, the more I grow.
    The more I grow, the more I see.
    The more I see, the more I know.
    The more I know, the more I see,
    How little I know.!!
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