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    • MSE Tony
    • By MSE Tony 28th Oct 15, 1:32 PM
    • 73Posts
    • 22Thanks
    MSE Tony
    Compare Breakdown Cover Car Breakdown Discussion
    • #1
    • 28th Oct 15, 1:32 PM
    Compare Breakdown Cover Car Breakdown Discussion 28th Oct 15 at 1:32 PM

    This is a feedback thread on car breakdown provider:

    Compare Breakdown Cover

    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
Page 1
    • riktopus
    • By riktopus 31st Dec 15, 10:33 AM
    • 1 Posts
    • 0 Thanks
    • #2
    • 31st Dec 15, 10:33 AM
    No personal cover
    • #2
    • 31st Dec 15, 10:33 AM
    Site is well organised BUT it favors the breakdown insurers because it DOES NOT OFFER PERSONAL COVER, no matter whose service you choose. Only the car you select is covered.
    Not good for consumers, also watch out for countries not listed on EU cover. All uk insurers now include Serbia which is not in the EU but is surrounded by EU countries & is the best route between them, so SHOULD NOT BREAKDOWN COVER FOLLOW SUIT ??
    • boadicova
    • By boadicova 13th Jan 16, 12:18 PM
    • 1 Posts
    • 0 Thanks
    • #3
    • 13th Jan 16, 12:18 PM
    Kwik Fit Euro breakdown cover
    • #3
    • 13th Jan 16, 12:18 PM
    Warning on older vehicles. Spoke to Kwit fit to clarify exclusions on an older vehicle and they stated that the cover was a maximum of £250. Policy was £152 pa Most recoveries are at least £1000. No point at all to the insurance
    • rocksteady1
    • By rocksteady1 4th Jun 16, 11:08 AM
    • 1 Posts
    • 0 Thanks
    • #4
    • 4th Jun 16, 11:08 AM
    • #4
    • 4th Jun 16, 11:08 AM
    AA Gold Member
    Thank you Martin . My AA breakdown renewal quote, came through this morning and the price had gone up considerably to £330.61p . I decided to try the haggling suggested on this site and I managed to get it down to £220.61. I still felt they could do better (after all I've been a member for 21 years). With a little gentle persistence and some info from a price comparison site, I managed to get it down to £135.00. That includes everything they offer apart from the "breakdown repair cover" as I'm getting a newer car after the summer. So a HUGE Thank You , to the Money Saving Expert......I think I love You xx
    • Spartak
    • By Spartak 10th Aug 16, 2:07 PM
    • 1 Posts
    • 0 Thanks
    • #5
    • 10th Aug 16, 2:07 PM
    • #5
    • 10th Aug 16, 2:07 PM
    Paid £60 for full breakdown/European cover last year on a 9 year old car with the Green Insurance Company, an off-shoot of KwickFit, the GIC has now been absorbed into KwikFit, had the renewal quote - £110.96, I phoned up and was told I hadn't been given the online price, turns out that is £108, thanks but no thanks. Haggling didn't work. Phoned my car insurer, Direct Line, they wanted £151, and wouldn't budge despite also having house insurance with them too. Obviously they don't want the business
    Last edited by Spartak; 10-08-2016 at 2:10 PM. Reason: Wanted to add information
    • Our John
    • By Our John 20th Aug 16, 3:46 PM
    • 16 Posts
    • 4 Thanks
    Our John
    • #6
    • 20th Aug 16, 3:46 PM
    • #6
    • 20th Aug 16, 3:46 PM
    Used CBC to get a quote for my motorhome breakdown cover for UK use and they came good for £67.49 (using the MSE03 discount code) BUT be aware that "Motor homes which exceed 3500kg in weight (including load) 7.0 metres in length, 3.0 metres in height or 2.25 metres in width" are not covered so make sure that you check the detail (and there are PLENTY of T & C's)
    No complaints from me then as yet.... hoping I never need their services but I will give feedback on here should that event ever arise!!
    Last edited by Our John; 20-08-2016 at 3:49 PM.
    It's nice to be important... but it's more important to be nice!
    • biscuit-monster
    • By biscuit-monster 9th Jun 17, 8:33 PM
    • 3 Posts
    • 1 Thanks
    • #7
    • 9th Jun 17, 8:33 PM
    Compare Breakdown Cover
    • #7
    • 9th Jun 17, 8:33 PM
    Took out European cover for a camper van following MSE advice (and discount code, thanks for that!).

    The policy cost £77.00 for a year and, while it's not generous, it should help us if we need it.

    Moved from LV/Brittania and saved £103.00.

    Thanks MSE team! You've saved me £s again!
    • christinebaughen
    • By christinebaughen 22nd Jun 17, 10:53 PM
    • 6 Posts
    • 0 Thanks
    • #8
    • 22nd Jun 17, 10:53 PM
    • #8
    • 22nd Jun 17, 10:53 PM
    Used MSE site tool to get quote for towing a caravan in Europe. Offered only 1 quote for annual breakdown cover. Quote was very cheap but also very limited on what is covered and not comparable at all to RAC or AA European cover. For instance only £100 to cover a hire car if your's needs to go in for repair, no cover for punctures, no cover for delivery of parts, nothing towards garage fees. Would rather pay a bit more and get decent level of cover, but will certainly be haggling with them as per your advice.
    Last edited by christinebaughen; 22-06-2017 at 11:00 PM. Reason: Missed a bit
    • cefynbach
    • By cefynbach 5th Sep 17, 10:11 AM
    • 52 Posts
    • 11 Thanks
    • #9
    • 5th Sep 17, 10:11 AM
    Compare Breakdown Cover
    • #9
    • 5th Sep 17, 10:11 AM
    Just been on to get a quote, put in details and it came up that they don't cover vehicles under 21 years but as mine is only 20 thought no problem. Asked for more details and added it was a motorhome/ campervan which was on their list and it came up with, no cover and as they had a chat feature I spoke to Jeremy and it turns out they only cover them up to 16 years old. Asked why they didn't say that then and he said good point and asked their tech time and was told the age is only a generic term.
    Useless if you have a motorhome/caravan and they don't give you the correct info
    • OnanTheBarbarian
    • By OnanTheBarbarian 5th Sep 17, 1:44 PM
    • 1,420 Posts
    • 868 Thanks
    Did you know that RAC, AA & Green Flag will charge you to recover your vehicle if it can't be driven after an accident as it is not a "breakdown"?
    • Dewpoint
    • By Dewpoint 13th Dec 17, 11:25 AM
    • 114 Posts
    • 26 Thanks
    European Breakdown Cover
    Got my car insurance and Euopean breakdown cover (Britania) via LV. Fab service and very competitive prices for both products. Covers both car and caravan breakdown for up to 180 days in a single trip. Got it as an add-on to my car insurance for £78! Covers both car and caravan. Insurance for car also covered for 180 days in most European countries. Highly recommended.
    Last edited by Dewpoint; 13-12-2017 at 11:27 AM. Reason: add something
    • ampersand
    • By ampersand 27th Dec 17, 2:47 PM
    • 8,615 Posts
    • 34,121 Thanks
    Have just taken cheapest annual cover via CBC, with their supremely helpful, judicious Jeremy on Chat [have just said as much on the 'Rate this Chat' thingy. Usually I loathe such things, but not in this case.]

    15% Discount code MSE04 worked, so over £10 off the breakdown cover I need for Yurp:-)

    What I won't be doing is renewing RAC with MrT vouchers [1st time last year]. Now complex, not for Europe, costlier.
    CAP[UK]for FREE EXPERT DEBT&BUDGET HELP:01274 760720, freephone0800 328 0006
    'People don't want much. They want: "Someone to love, somewhere to live, somewhere to work and something to hope for."
    Norman Kirk, NZLP- Prime Minister, 1972
    'It is difficult to free fools from the chains they revere' François-Marie AROUET

    • kashley61
    • By kashley61 20th Mar 18, 12:28 PM
    • 3 Posts
    • 18 Thanks
    No problem
    Cover with CBC £25.50 Silver cover. Got 15% discount with MSE via link. No problem and email with docs came through quickly. Will update if issue or good experience if used.
    • calvincamel
    • By calvincamel 23rd Apr 18, 2:27 PM
    • 26 Posts
    • 21 Thanks
    CBC - not impressed
    No option for personal cover. 2002 car resulted in "No quotes available". Tried to edid quote but it failed and returned a blank page. Restarted and tried for my 2004 car, putting in the reg for it. That worked but as they won't cover an older car and won't do personal cover it's not a lot of good really for many of us.
    Last edited by calvincamel; 23-04-2018 at 2:32 PM. Reason: Expanded response
    • Smodlet
    • By Smodlet 23rd May 18, 12:33 PM
    • 4,873 Posts
    • 8,275 Thanks
    CBC = Rubbish
    This wncover&utm_source=paidonresults&utm_medium=affili ate&0-76=

    is complete pants. "No cover available". What use is that? We have had breakdown cover for decades and the RAC want to renew it for another year (of course, they do) so it is not as if the car is impossible to find cover for. You asked for feedback, MSE, here it is.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • NicamStereo
    • By NicamStereo 10th Jul 18, 12:21 PM
    • 8 Posts
    • 4 Thanks
    I found CBC to offer very competitively priced cover, so much so that last week I took out a silver cover policy with ARL at £28. However I have now cancelled after studying the exclusions listed as part of the policy. Does it seem right that a service provider goes to the trouble of capturing a vehicle registration number , matching it against DVLA data and therefore knowing the exact model/manufacturer of the vehicle (and therefore knowing the exact specifications of that unmodified vehicle) and yet still offering for sale a policy that does not match the vehicle specs?

    Only through detailed checking of the exclusions against the manufacturers vehicle specs did I note that the stated restriction on vehicle width of 1.95m s not adequate for my vehicle (listed as 2.18m including mirrors).

    Do i have unrealistic expectations here or is this something that you would expect a decent service provider to screen in the first instance?

    I did speak with ARL directly and they didn't appear to have any concerns on the vehicle width. However, speaking with CBC they didn't appear to want to budge away from the black & white position and it was a case of take it as is (which on paper would have been without guaranteed cover) or take a refund. Simple choice really!

    In summary, seems very good pricing. But, on first impressions, not too hot on customer service.
    • CFT
    • By CFT 30th Aug 18, 8:27 PM
    • 1 Posts
    • 1 Thanks
    European Breakdown Insurance
    Martin/Journalist Team,
    I bought European Breakdown Cover (annual) from Eversure (formally Alliance, but now PEX). I think it would be worth analysing the "exceptions" of European breakdown policy cover to establish exactly what is insured, because by just going on price you cannot tell whether any of these policies are worth buying. "Breaking down" abroad is truly stressful. The promise of repatriation/accommodation costs/hire car etc are reassuring, but when you have a breakdown, and you realise that you've got the "wrong kind of breakdown" and that if you take the any initiative you almost always invalidate the insurance cover. Your site is brilliant for its ways to save money and buy what you need, but similar to the car rental extortion of previous years, I think European breakdown cover is the next topic for your forensic investigation. The three companies that you recommend have T&Cs which make the cover practically impossible to claim against.
    • Jeanneau
    • By Jeanneau 10th Sep 18, 2:02 PM
    • 1 Posts
    • 0 Thanks
    Compare Breakdown Cover – 15% off NO!
    Just used the code on the CBC as shown on MSE Breakdown cover section
    Quote was £36.46 less the MSE04 code gave total £30.99 which looked good BUT just to double check typed in exactly the same info to Eversure direct (same firm that CBC found) and quote was £26.35 identical cover and vehicle, without needing a discount code what a waste of time. Have cancelled the policy
    • TCA
    • By TCA 25th Sep 18, 5:01 PM
    • 1,379 Posts
    • 820 Thanks
    I took out the Silver policy with CBC a couple of months back. Broke down in my car the other week, only a couple of miles from home and after half an hour of trying and failing to start the car I called for assistance.

    It took forever to get through on the phone. Luckily I had managed to get my car off the road or it would have been more traumatic.

    The lady I spoke to was (I think) South African. No offence to South Africans but to this particular woman I had to repeat everything 3 times to be understood and I don't have any thick regional accent. Very frustrating given the situation.

    I was then given the choice of roadside assistance or transportation for my vehicle. I asked her to clarify and yes, if I asked for someone to come and try and fix it and they couldn't, then I was stuck there. No transportation. It was one or the other.

    As I had an idea that the problem couldn't be fixed by roadside assistance I opted for transportation. This took some persuasion. I asked if my car could be transported to my home - the answer was no, only to a garage. So I said okay. Estimated arrival time 50 to 90 minutes.

    The call took 27 stressful minutes. As the call ended I decided to try starting the car one last time and it roared into life so I sped home. On pulling up in my driveway I called back and cancelled the request for transportation.

    Close to 2 hours after getting home I got a call from a breakdown service based 250 miles away. The mind boggles. I explained I had cancelled the request and left it at that.

    So in summary, I wouldn't touch them with a barge pole. Not recommended.

    [Edited to add: In the end I sent my car's instrument cluster to an auto electrician to repair. It worked. Roadside assistance and even a regular mechanic would have been of no use, so I dodged a bullet].
    Last edited by TCA; 25-09-2018 at 5:10 PM.
    • magpie
    • By magpie 1st Nov 18, 10:36 AM
    • 97 Posts
    • 8 Thanks
    ABSOLUTELY APPALLING! None of the phone numbers quoted picked up. I was stranded on the motorway for almost two hours. Eventually I had to call for motorway assistance to tow me off. It may be cheap, however when you need assistance it's not provided. Avoid at all costs
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