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  • FIRST POST
    • Former MSE Nick
    • By Former MSE Nick 21st Aug 15, 4:58 PM
    • 254Posts
    • 78Thanks
    Former MSE Nick
    Our new Sky Haggling guide - please share your feedback
    • #1
    • 21st Aug 15, 4:58 PM
    Our new Sky Haggling guide - please share your feedback 21st Aug 15 at 4:58 PM


    Hi all, we have new Sky Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Nick
    Last edited by MSE Sally; 25-08-2015 at 2:36 PM.
Page 1
  • heatherwood
    • #2
    • 24th Aug 15, 7:29 AM
    Sky Haggle....HUGE saving!!
    • #2
    • 24th Aug 15, 7:29 AM
    Thank you sooo much MoneySavingExpert!!....I called Sky on Friday & told them I needed to cancel my sky fibre, broadband & phone package with them as, at around 100 a month, it was just too expensive....they didn't question me or try to placate me, but simply came back with package of savings that will knock a Whopping 360 a year off my bill!!!...the initial new deals are for either 6 or 10 months (depending on the part of the package affected), but, I simply need to call back & re-instate them!! Cheers Martin & team!!
    Oh, & with having applied for the E-On Winter Warmer fuel saving discount' I've managed to save 500 in a week!!
    • jem16
    • By jem16 24th Aug 15, 7:53 AM
    • 18,711 Posts
    • 11,522 Thanks
    jem16
    • #3
    • 24th Aug 15, 7:53 AM
    • #3
    • 24th Aug 15, 7:53 AM
    ..the initial new deals are for either 6 or 10 months (depending on the part of the package affected), but, I simply need to call back & re-instate them!!
    Originally posted by heatherwood
    Is that what they told you?

    If you have accepted a new 12 months contract, then simply reinstating the deals after 6/10 months will not be easy as you have no bargaining power. You won't be able to threaten to cancel without paying early termination fees.

    Do let us know in 6/10 months how you get on with that.
    • youravinalarrrf
    • By youravinalarrrf 24th Aug 15, 9:38 AM
    • 309 Posts
    • 206 Thanks
    youravinalarrrf
    • #4
    • 24th Aug 15, 9:38 AM
    • #4
    • 24th Aug 15, 9:38 AM
    From personal experience most existing subscribers will probably find that they can achieve the best results by following the advice and guidance given in this long running thread
    http://www.hotukdeals.com/misc/75-off-sky-tv-for-existing-customers-only-works-when-call-specific-number-3-weeks-1741671 (definitely well worth a read through)

    At the moment it seems that if you come away from the negotiating table with an offer of anything less than 50% off your existing TV package for 12 months you must be doing something wrong.
  • WestysWifey
    • #5
    • 26th Aug 15, 1:30 PM
    • #5
    • 26th Aug 15, 1:30 PM
    I called Sky today as i have been paying them 28.75p/monthly and i told them im going to have to leave and i have been thinking about getting freeview as i cant afford to pay what i have been paying any longer due to my husband being made redundant. The woman i spoke to was very helpful and said she would go and have a look to see what she could do for me and the discounts that are available. When she came back she said i could keep all the same chanels i have now and they would knock the price down to 13.75p a month for the 1st 10 months but after that i would be back to paying the 28.75p for the last couple of months due to it being a 12 month contract or i could ditch some of my chanels and reduce it that way so i opted for the reduction of 13.75p a month for 10 months and then told her i would have to call back at the end of the 12 month contract because theres no way i can afford to carry on paying the previous price they were charging me and she said that was fine and shes sure that they would be able to give me another discount at the end of the contract. So today i have managed to save myself 150. Alot better than nothing i think.
  • amy28lm
    • #6
    • 26th Aug 15, 7:04 PM
    • #6
    • 26th Aug 15, 7:04 PM
    I just contacted Sky, hoping to receive an offer after 5 years of being a loyal customer. I was polite and explained i could no longer afford the monthly payment. The gentleman i spoke to sarcastically asked me to confirm that i could not afford 46.40 a month, proceeded to offer me 2.50 of my bill, when i declined he had cancelled my broadband before i even had chance to blink.
    • teddysmum
    • By teddysmum 26th Aug 15, 8:35 PM
    • 9,167 Posts
    • 5,463 Thanks
    teddysmum
    • #7
    • 26th Aug 15, 8:35 PM
    • #7
    • 26th Aug 15, 8:35 PM
    I just contacted Sky, hoping to receive an offer after 5 years of being a loyal customer. I was polite and explained i could no longer afford the monthly payment. The gentleman i spoke to sarcastically asked me to confirm that i could not afford 46.40 a month, proceeded to offer me 2.50 of my bill, when i declined he had cancelled my broadband before i even had chance to blink.
    Originally posted by amy28lm


    You called about tv, but he cancelled your broadband ?


    I would complain about that, as if leaving with your phone and broadband you need to be able to let another provider take over and so keep your number.


    There could also be cancellation and setup fees incurred, if another provider doesn't do the process for you.
    • brewerdave
    • By brewerdave 27th Aug 15, 8:23 AM
    • 5,708 Posts
    • 2,555 Thanks
    brewerdave
    • #8
    • 27th Aug 15, 8:23 AM
    • #8
    • 27th Aug 15, 8:23 AM
    As I get nearer to the end of my 12 month TV deal, Sky are getting increasingly desperate ......yet another email expiring 31st August, offering me 10% off for 10 months on a 12 month contract...since I have 2 more months of 50% off and this contract would be superceded if I took the "wonderful" 10% off, it actually means a "saving" of exactly nothing!!!
    ................but I would be tied in for an extra 10 months !!
  • Rootless Tree
    • #9
    • 27th Aug 15, 10:46 AM
    • #9
    • 27th Aug 15, 10:46 AM
    I'm well out of contract - it ran out about 10 months ago - for my Sky TV, fibre unlimited pro and phone line. Haven't been offered a thing - and I'm too scared that they'll actually cut me off to ring and cancel everything

    It annoys me though that my friend and neighbour has just joined Sky and is getting the top TV package, multiroom, Fibre unlimited and the phone line for 50% less than I'm paying.

    What would be the chances of me just going into live chat, nicely telling them the above (I've been a customer for 8 years) and getting anything worthwhile off them?

    EDIT - I'll answer my own question as I just tried it. 20 off my overall bill per month is what was offered. From 87 to 67. No movement other than that.
    Last edited by Rootless Tree; 27-08-2015 at 12:27 PM.
    • jem16
    • By jem16 27th Aug 15, 12:32 PM
    • 18,711 Posts
    • 11,522 Thanks
    jem16
    What would be the chances of me just going into live chat, nicely telling them the above (I've been a customer for 8 years) and getting anything worthwhile off them?
    Originally posted by Rootless Tree
    You'll get something but not as much as 50% off.

    EDIT - I'll answer my own question as I just tried it. 20 off my overall bill per month is what was offered. From 87 to 67. No movement other than that.
    Why not cancel the TV part only? If it's switched off it's simple to turn back on with no problems. Then when you get an offer you can negotiate the BB and phone part too.
    • brewerdave
    • By brewerdave 28th Aug 15, 9:03 AM
    • 5,708 Posts
    • 2,555 Thanks
    brewerdave
    Sky are getting increasingly desperate -yet ANOTHER email with another expiry date,imploring me to renew my contract for 12 months.....with 10% off for 10 months
    • streethack
    • By streethack 29th Aug 15, 5:11 PM
    • 154 Posts
    • 218 Thanks
    streethack
    Great advice on here as always, Just got off the phone from Sky after reading this article. Bill down to 16 a month from 30 for ten months. As my bills just been paid only need to pay around a fiver next month. Whoo Hoo!
    Last edited by streethack; 29-08-2015 at 5:14 PM.
    Original mortgage 158,000 over 25 years, end date 2036
    Predicted utopia date 2021 15 years early
    Current mortgage 52,928

    2016 Over-payments to date: 5000
    Total OPs since starting 79,806
    • mije1983
    • By mije1983 29th Aug 15, 5:30 PM
    • 3,576 Posts
    • 20,323 Thanks
    mije1983
    Sky are getting increasingly desperate -yet ANOTHER email with another expiry date,imploring me to renew my contract for 12 months.....with 10% off for 10 months
    Originally posted by brewerdave
    Desperate? I'd say it was the opposite. Very shrewd from Sky. The more people they lock in with just a 10% discount, the less people they have to deal with getting a higher discount and they have your money for another 12 months.

    The email won't have been designed specifically for you. It will be a mailshot to thousands of their customers who are coming up to the end of their minimum term.

    • Nebulous2
    • By Nebulous2 30th Aug 15, 6:18 AM
    • 2,403 Posts
    • 1,594 Thanks
    Nebulous2
    The best offers seem to be kept for people who have already left. I had given notice for TV when Sky made me an offer I was prepared to accept by letter. I phoned up to accept it and found it didn't actually exist. I then went to BT to get fibre and gave notice for my phone and broadband as well.

    Two months on, I'm very happy with BT. Fibre is really fast and using the sky box to get the free channels only.

    I've just had a letter from Sky though, offering; 60% off family bundle for 12 months, free fibre for a year and 100 credit applied to my account if I sign up through their website.

    So I would need to pay the line rental and 40% of the TV package cost for a year and they would throw in 100.
    • FutureGirl
    • By FutureGirl 30th Aug 15, 9:41 AM
    • 1,187 Posts
    • 488 Thanks
    FutureGirl
    I only have broadband, which was 5 pm + 16.40 line rental. When my 12 months ended they were going to up it to 10pm, said I wanted to cancel and they gave me free broadband for the year. I only have to pay line rental.

    Not a huge saving, but still saving on what we were going to have to pay
    • brewerdave
    • By brewerdave 30th Aug 15, 11:51 AM
    • 5,708 Posts
    • 2,555 Thanks
    brewerdave
    Desperate? I'd say it was the opposite. Very shrewd from Sky. The more people they lock in with just a 10% discount, the less people they have to deal with getting a higher discount and they have your money for another 12 months.

    The email won't have been designed specifically for you. It will be a mailshot to thousands of their customers who are coming up to the end of their minimum term.
    Originally posted by mije1983

    You may well be right about the nos. involved -but it gives me a good giggle -another email today saying effectively "your last chance"
    Not along ago, they were offering a 5 year tie in for 33% off -has that "offer" vanished with this 10% deal ,I wonder ???
    • LearnedTheHardWay
    • By LearnedTheHardWay 9th Sep 15, 10:47 AM
    • 5 Posts
    • 5 Thanks
    LearnedTheHardWay
    First of all, a tip of my hat to youravinalarrrf for their post #4 which mentions a very useful link! I only saw that when I came here to report my success, but might have saved more going that route!

    I've been with Sky 1 year 11 months. Over that time, my invoices went from under 50 (the intro deal) to about 77 per month.

    What did I get for that? Variety Pack TV (30), Fibre broadband (20), line connection ($16.40), and international phone package (10) - my wife is American and phones the US a LOT and this little extra saves us a fortune!

    I had phoned Sky about 9 months ago as I was eyeing a deal to switch to TalkTalk - Sky flat out told me there were no offers available to me, and called my bluff. I never switched as I couldn't be bothered with the hassle due to TalkTalk wanting to install a new line - I work from home, the internet is my life, and any amount of downtime would be a major headache...

    Meanwhile, I also subscribe to NetFlix (5.99) and recently discovered NOW.TV has all the premium channels we watch for just 6.99 (I guess I've been living under a rock!), so called Sky and told them I no longer want the Variety Package.

    They sold me on the Original Pack (21.50) with a 10% discount for 10 months, 9.99 line rental for 10 months, and half-price fibre for 6 months (10). Including the International call package, my total would have been just under 50 for 6 months, and risen to just over 60 by the end of 12 months. I accepted (doh!)

    Slept on it, and realized that was not the deal I wanted, so called them back - I figured, hey, I have a 14 day cooling off period, right?!

    So I called Sky again, and this time told them, no, I do NOT want ANY TV package! Freeview is sufficient, given that I could get all the Premium TV we need from NetFlix and NOW.TV (not to mention, I'm also an Amazon Prime subscriber - we only recently started looking at their TV/movie offerings, and although there is some overlap, we do use the free next-day shipping enough that it saves us a small fortune even if we didn't watch the shows!)

    So to make a long story short, they now offered me:
    Half-price fibre (10)
    10 off my line connection (6.40)
    Free Sky+ (so I can still pause, rewind and record Freeview on my Sky box)

    Total is 26.40 per month, for a full 12 months.

    Of course, once you add in the 10 per month for international call package, that's really 36.40 per month - I'd use a Skype subscription to make calls even cheaper, but the wife prefers a regular handset and I don't see the point in paying for a Skype-enabled handset at this time.

    The moral of the story? See if you can get the premium channels you watch via some other source (check NOW.TV!) and go Freeview only for your TV (note they did tell me they usually charge 10 per month for Sky+ feature, so I may have lucked out getting it for free!) It will make giving up your TV package a lot less painful!

    It also proves that just because you accept a deal, it doesn't mean you can't call back and re-negotiate (providing the original deal didn't start yet).

    All in all, I'm very happy with the outcome! I'm saving 33 per month (when you factor in the NOW.TV subscription), or 396 per year.
    Last edited by LearnedTheHardWay; 09-09-2015 at 12:06 PM.
    • mije1983
    • By mije1983 9th Sep 15, 10:55 AM
    • 3,576 Posts
    • 20,323 Thanks
    mije1983
    Not along ago, they were offering a 5 year tie in for 33% off -has that "offer" vanished with this 10% deal ,I wonder ???
    Originally posted by brewerdave
    I haven't seen anything about it recently. I was on the 33% deal last year (it was for a 5 year period but only a 1 year contract) as it was the best I could get as I needed a new box.

    This year I was offered 60% off and 50 credit on a 30 day rolling contract, without any negotiation.

    Haggled 12.50 for line rental and unlimited fibre, but turned it down.

    • bear456
    • By bear456 9th Sep 15, 4:32 PM
    • 1 Posts
    • 0 Thanks
    bear456
    thanks martin after reading this weeks email i had a live chat with sky and got 35% off my bill saving 185 keep up the good work
    • petergw1965
    • By petergw1965 10th Sep 15, 12:20 PM
    • 1 Posts
    • 0 Thanks
    petergw1965
    sky haggling
    Just been on the sky website and started a webchat to try and reduce my bill. The sky advisor was very helpful, he asked if he could ring me as it would be easier than typing back and forth.
    We had a good chat very friendly. I explained that I was a long standing customer (15 years) and felt I was paying too much for my package compared to the offers they have to attract new customers, also my sky box is 4 years old and I am having to reboot it at least once a week as it just freezes and the remote does nothing and I have to unplug the box then plug it in again.
    In the end I got 21 a month off my bill for the next ten months and a free engineer visit (normally 60) to look at my box. If it can't be fixed it will be replaced with a like for like replacement
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