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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:24 PM
    • 71Posts
    • 20Thanks
    MSE Tony
    AA Car Breakdown Discussion
    • #1
    • 14th May 15, 12:24 PM
    AA Car Breakdown Discussion 14th May 15 at 12:24 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AA


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 1
  • Stuart todd
    • #2
    • 30th May 15, 12:58 AM
    • #2
    • 30th May 15, 12:58 AM
    AA STAFF LIARS!!!
    Awful experience car broke down its 8 weeks old turned out to be a loose wire to battery I was unfortunate enough to get a cocky git in a bad mood from AA who took the huff when I asked him to be careful as he slammed down the bonnet. As he slammed it down it didn't click shut so instead of lifting and dropping he banged down twice again with the heals of his hands to bang the bonnet shut! Resulted in creased bonnet. His reply "we admit nothing!" He then locked himself in his van shouting we were liars whilst on the phone to his supervisor! AA have told me they believe their staff and tough fix it yourself. Any advice? ps NEVER TRUST AA because it's awful enough to breakdown and have an angry AA recovery guy who damages your car but to be called a liar!! Arghhh!!! The car was weeks old and immaculate.
  • smiggs59
    • #3
    • 2nd Jun 15, 2:33 PM
    AA Breakdown Haggle
    • #3
    • 2nd Jun 15, 2:33 PM
    Once again - at least the third year running - an enormous increase in price (for breakdown cover) has come down significantly without much effort.

    Last year was 195 (after a haggle) for a pretty complete package, this year renewal was going to be 285.55. And that in a letter thanking us for loyal membership etc etc.

    Phone call involved listening to false-sounding friendliness from handler and when challenged about the 46% increase he said he had to speak to a manager. I suspect a smokescreen and was expecting about 20 off, but he came back with 199.99.

    I thought this was a good result - I had checked other suppliers - but perhaps it was too easy... anyone done better?
    • tjharris
    • By tjharris 14th Sep 15, 9:47 AM
    • 2 Posts
    • 1 Thanks
    tjharris
    • #4
    • 14th Sep 15, 9:47 AM
    • #4
    • 14th Sep 15, 9:47 AM
    Do they really want you to stay....
    renewal for 2 of us and full services started at 310.... Within 3 minutes of the call my renewal was down to 245, 2 minutes later 190 and a further 3 minutes later 182. Unfortunately for the chap I spoke to, I was filling in an application to join the RAC so time was of the essence.


    RAC was at 179, so 3 to save filling in the rest of the form was worth it.
    • Mr K
    • By Mr K 16th Sep 15, 8:23 AM
    • 1,119 Posts
    • 663 Thanks
    Mr K
    • #5
    • 16th Sep 15, 8:23 AM
    • #5
    • 16th Sep 15, 8:23 AM
    Can't believe some of these prices, I usually pay lees than 30.

    Usually have to move around each year - but staying with Green Flag this year as they've cut my renewal to 23.

    There maybe more cover with other options but some people waste a lot of money...
    • tenuissent
    • By tenuissent 9th Dec 16, 12:53 PM
    • 336 Posts
    • 570 Thanks
    tenuissent
    • #6
    • 9th Dec 16, 12:53 PM
    • #6
    • 9th Dec 16, 12:53 PM
    Last year I haggled, and the breakdown premium was reduced from 304 to 221, including various extra services. This year I was asked for 261 but the usual haggling as such did not work. He told me I had been given a "discount" last year which could not be repeated this year. I quoted the AA website to him (159 and a 50 voucher for the services I had), and he said that was for new members. I also quoted the "loyalty" letter, and got a bit of stuttering..... Then he pointed out that this year they are offering all "loyal" customers a 25% discount, so I accepted that, crossed off one of their services, and paid 156.80 to be frozen for 2 years. (This covers the car itself, not a personal cover).

    So this is not a haggling success, but appears to be a change in policy in order to avoid haggling efforts?
    • forgotmyname
    • By forgotmyname 9th Dec 16, 1:21 PM
    • 27,986 Posts
    • 11,370 Thanks
    forgotmyname
    • #7
    • 9th Dec 16, 1:21 PM
    • #7
    • 9th Dec 16, 1:21 PM
    So far (crossing fingers) i have been able top haggle down my RAC cover.

    What cover do you have thats 261? I have RAC ARRIVAL which covers a caravan/trailers and thats only half that.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • tenuissent
    • By tenuissent 9th Dec 16, 7:59 PM
    • 336 Posts
    • 570 Thanks
    tenuissent
    • #8
    • 9th Dec 16, 7:59 PM
    • #8
    • 9th Dec 16, 7:59 PM
    AA: I did not pay 261. I accepted the 25% discount offered to all "loyal" customers, I cancelled "Stay mobile" (free hired car) and paid 156.80 for Relay (get you to desired destination), Home Start, Roadside breakdown. No caravan here. I don't know what the RAC "Arrival" covers. We think that 156 is fairly reasonable for peace of mind at our ages (one of us is 83) and it covers the car for all drivers, including my son who uses it quite a lot and had to call AA twice recently.
    Last edited by tenuissent; 09-12-2016 at 8:01 PM. Reason: correction
    • Pelepeg
    • By Pelepeg 1st Apr 17, 1:01 AM
    • 20 Posts
    • 20 Thanks
    Pelepeg
    • #9
    • 1st Apr 17, 1:01 AM
    AA Successful reduction.
    • #9
    • 1st Apr 17, 1:01 AM
    AA success today.
    Package is Roadside, Home Start, Relay, Joint Cover for me and husband (so covers both of our cars) and their Breakdown Repair Cover for both cars. Now members for 5 years so have become Gold Members, which entitles us to unlimited callouts, key cover up to 1000, and the usual app, discount benefits etc. Oh, and free younger family members cover.
    Renewal price was 428.79!!!!!!

    Rang for a discussion, to be given the usual spell of loyal customer, all the app benefits etc. Ended up with the new customer discount so paying 287.95, a reduction of 140.84

    Renewal not due until the end of April so I may try and get a bit more knocked off by then. Added bonus is that they include free legal cover so I don't need to get the legal protection on my car insurance renewal.

    I'm happy.
    • teddysmum
    • By teddysmum 1st Apr 17, 2:09 PM
    • 9,142 Posts
    • 5,453 Thanks
    teddysmum
    We have AA via Saga for one car but any driver (not home start),which was free for one year , then 19 for this.


    I had reason to call them ,last year (battery drained by boot light staying on after the rear door had been damaged),when I broke down at traffic lights.


    They asked if I was a lone female, which I was ,and a van arrived very quickly. The man was very helpful and even followed the car back home (about 4 miles), to make sure it got there safely.
    • CruisNIg
    • By CruisNIg 30th May 17, 3:50 PM
    • 9 Posts
    • 2 Thanks
    CruisNIg
    Took out AA cover for 39 via Quidco and they declined it.

    The deal was listed as 11.40 cashback for policies between 39 and 59.99

    I appealed it and it was declined again.

    On reading the terms on quidco to check what went wrong I found this:

    "Cashback will not be paid on AA UK Breakdown policies of 39 or less."

    This makes the guide on here for cheap breakdown cover wrong as it says: "This reduces the 39 vehicle-only policy to 24/yr."

    Neither topcashback or quidco offer cashback for the 39 policy currently.

    Tried to cancel AA cover and was told I would lose 20 admin charge so just kept it on for the year. Thought it may be worth alerting others that the "cheap" cashback options do not work.#

    Topcashback has updated the description to Breakdown Cover "40 - 59.99" whereas Quidco states "Between 39.." and has a term and condition saying it won't be paid on policies 39 or less.
    • TCA
    • By TCA 13th Jul 17, 12:21 AM
    • 1,360 Posts
    • 804 Thanks
    TCA
    Took out AA cover for 39 via Quidco and they declined it.

    The deal was listed as 11.40 cashback for policies between 39 and 59.99

    I appealed it and it was declined again.

    On reading the terms on quidco to check what went wrong I found this:

    "Cashback will not be paid on AA UK Breakdown policies of 39 or less."

    This makes the guide on here for cheap breakdown cover wrong as it says: "This reduces the 39 vehicle-only policy to 24/yr."

    Neither topcashback or quidco offer cashback for the 39 policy currently.

    Tried to cancel AA cover and was told I would lose 20 admin charge so just kept it on for the year.
    Originally posted by CruisNIg
    Wish I'd seen this post above as I've just done the very same and been declined cashback. The MSE article on this has been updated in July but still says as quoted above that the 39 charge will be reduced to 24. Completely wrong.
    • Walsingham2
    • By Walsingham2 3rd Aug 17, 1:44 PM
    • 3 Posts
    • 1 Thanks
    Walsingham2
    AA renewal haggle success
    My first post ever so here's hoping: Just watched Martin's How To Haggle video and then haggled with AA. Got top cover and 33% discount!
    • sevenhills
    • By sevenhills 3rd Aug 17, 3:08 PM
    • 1,737 Posts
    • 629 Thanks
    sevenhills
    I had cover with the AA, then after a year the price increased and they automatically renewed it.
    I was not happy about my bank details being kept for a year, and then used without my permission.
    I cancelled and got a refund. I currently dont have breakdown cover, as I dont do many miles.
    But I will be thinking about getting cover now its the holiday season, with anyone, but not the AA.

    • LauraBurton
    • By LauraBurton 20th Mar 18, 5:43 PM
    • 1 Posts
    • 0 Thanks
    LauraBurton
    AA Breakdown Renew
    Renewal came in and had increased 10 per month which I was shocked about as I had not used it, done an online quote and found cheaper similar policy's so rang to cancel.

    Got the usual from the person at the end of the line about how they are better but amazingly got 7 a month knocked off the new renewal..
    I thought id try my luck a bit more so I said I still wasn't happy so he asked if he could put me on hold and discuss with a manager...
    As if by magic I was offered another reduction which makes my policy near enough the same as before!

    Goes to show don't always try the first offer!
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