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  • FIRST POST
    • Former MSE Paloma
    • By Former MSE Paloma 2nd Apr 15, 8:41 AM
    • 526Posts
    • 245Thanks
    Former MSE Paloma
    MSE News: E.on told to pay refunds and give £7.75m to charity after overcharging user
    • #1
    • 2nd Apr 15, 8:41 AM
    MSE News: E.on told to pay refunds and give £7.75m to charity after overcharging user 2nd Apr 15 at 8:41 AM
    47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder ...

    Read the full story:

    E.on told to pay refunds and give £7.75m to charity after overcharging users




    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • kevin52
    • By kevin52 2nd Apr 15, 11:24 AM
    • 152 Posts
    • 95 Thanks
    kevin52
    • #2
    • 2nd Apr 15, 11:24 AM
    • #2
    • 2nd Apr 15, 11:24 AM
    These fines are just a business expense for the energy suppliers. It won't stop until the directors are prosecuted.
  • mnw1888
    • #3
    • 3rd Apr 15, 9:33 AM
    • #3
    • 3rd Apr 15, 9:33 AM
    47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder ...

    Read the full story:

    E.on told to pay refunds and give £7.75m to charity after overcharging users




    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

    Originally posted by MSE Paloma


    And the fine by Ofgem " £1.00" , which is outrageous when this is a repeat offender. EON are one of the most appalling companies in the energy sector and do not care about their customers, EON's failure to half the number of domestic customer complaints year on year is clear evidence of this. Check out their own website.


    That's 3 times they have been wrapped over the knuckles by Ofgem and even now are still in breaching standard licence conditions and Ofgem allow this with complete impunity. Disgraceful.


    Previous Ofgem findings against EON include:-




    a) £ 12 million Fine by Ofgem for mis selling over a 3 year period.


    b) £ 3 million fine by Ofgem for illegal sale of Low energy light bulbs , and now this latest £7.75 million.


    When is Ofgem going to start revoking licences? Is this not the real cost of doing business in the UK.


    Ofgem are not fit for purpose. It's the old boys club at work with £1.00 fines. This is a national disgrace.
  • mnw1888
    • #4
    • 3rd Apr 15, 10:36 AM
    • #4
    • 3rd Apr 15, 10:36 AM
    And the fine by Ofgem " £1.00" , which is outrageous when this is a repeat offender. EON are one of the most appalling companies in the energy sector and do not care about their customers, EON's failure to half the number of domestic customer complaints year on year is clear evidence of this. Check out their own website.


    That's 3 times they have been wrapped over the knuckles by Ofgem and even now are still in breaching standard licence conditions and Ofgem allow this with complete impunity. Disgraceful.


    Previous Ofgem findings against EON include:-




    a) £ 12 million Fine by Ofgem for mis selling over a 3 year period.


    b) £ 3 million fine by Ofgem for illegal sale of Low energy light bulbs , and now this latest £7.75 million.


    When is Ofgem going to start revoking licences? Is this not the real cost of doing business in the UK.


    Ofgem are not fit for purpose. It's the old boys club at work with £1.00 fines. This is a national disgrace.
    Originally posted by mnw1888

    To all EON potential customers,
    I should also add that customers should check out the number of EON customer complaints per year just for their domestic customers on EON's web site. It is shocking.


    EON need to employ more customer service personal rather than customer services like they have done in previous years, but the problem is also Ofgem.
    • Cardew
    • By Cardew 3rd Apr 15, 10:43 AM
    • 27,864 Posts
    • 13,729 Thanks
    Cardew
    • #5
    • 3rd Apr 15, 10:43 AM
    • #5
    • 3rd Apr 15, 10:43 AM
    People should simply read your posting history* and the vendetta you are conducting against E-on. No logic -simply bile!


    * They unfortunately can't read the posts the moderators have deleted.
  • mnw1888
    • #6
    • 3rd Apr 15, 10:57 AM
    • #6
    • 3rd Apr 15, 10:57 AM
    People should simply read your posting history* and the vendetta you are conducting against E-on. No logic -simply bile!


    * They unfortunately can't read the posts the moderators have deleted.
    Originally posted by Cardew


    Dear Cardew,


    EON are repeat offenders so Ofgem tell me. Are Ofgem lying?


    That the problem with PR boys you's now nothing just chant the same old bile .


    A £1.00 fine by Ofgem. Is that the cost of doing business for EON?
  • mnw1888
    • #7
    • 3rd Apr 15, 11:25 AM
    • #7
    • 3rd Apr 15, 11:25 AM
    Dear Cardew,


    EON are repeat offenders so Ofgem tell me. Are Ofgem lying?


    That the problem with PR boys you's now nothing just chant the same old bile .


    A £1.00 fine by Ofgem. Is that the cost of doing business for EON?
    Originally posted by mnw1888


    To all PR reps/ agents on this site and or EON reps,


    EON where fined for repeat offences by Ofgem of £1.00 as per Ofgem announcement yesterday.


    Your bile about me is just that bile. No serious attempts to justify because there is not one.


    You do not attempt to justify such a low fine levied by Ofgem on a repeat offender(EON) , or are you disputing this fact?
    EON should have been fined more by Ofgem. The fine was a national disgrace.
    EON are repeat offenders but Ofgem are not fit for purpose.


    Now PR chaps go and waste your time on other things.
  • mnw1888
    • #8
    • 3rd Apr 15, 1:00 PM
    • #8
    • 3rd Apr 15, 1:00 PM
    Has anybody got money back from EON regarding the £7.75million investigation by Ofgem and as part of the £400,000 already allegedly paid by EON and the £1.00 fine levied by Ofgem ?


    Anybody like to share the details?
  • mnw1888
    • #9
    • 3rd Apr 15, 2:16 PM
    • #9
    • 3rd Apr 15, 2:16 PM
    47,000 E.on customers have received or will get a refund, while Citizens Advice will get £7.75m after overcharge blunder ...

    Read the full story:

    E.on told to pay refunds and give £7.75m to charity after overcharging users




    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

    Originally posted by MSE Paloma


    just looking at the heading of this topic and thinking, is the £1.00 fine by Ofgem tax deductible for EON or is the £7.75million payment(less the £1.00) to a charity tax deductible for EON? Anybody know?
    • Marktheshark
    • By Marktheshark 3rd Apr 15, 2:20 PM
    • 5,692 Posts
    • 7,184 Thanks
    Marktheshark
    Giving money to charity is an insult.
    It should be divided by the victims as compensation.
  • mnw1888
    Giving money to charity is an insult.
    It should be divided by the victims as compensation.
    Originally posted by Marktheshark


    Yes Mark, but the question is , is it a conflict of interest as well, equally is it done transparently , where does the money go( check where it should be spent) because it not in new barristers or full time legal staff for the CAB.


    How is it split between England, Wales and Scotland?


    Was a £1.00 fine for a repeat offence by EON Justice, proper, equitable by Ofgem. And is the money tax deductible to a charity?


    Oh My Kingdom for Transparency!
  • mnw1888
    Yes Mark, but the question is , is it a conflict of interest as well, equally is it done transparently , where does the money go( check where it should be spent) because it not in new barristers or full time legal staff for the CAB.


    How is it split between England, Wales and Scotland?


    Was a £1.00 fine for a repeat offence by EON Justice, proper, equitable by Ofgem. And is the money tax deductible to a charity?





    Oh My Kingdom for Transparency!
    Originally posted by mnw1888

    Has anyone on this forum explained why EON was fined a £1.00 by Ofgem for repeat offences ? And no silly comments from the PR trolls working for the energy companies?
    There management is so poor.
    • silvasands
    • By silvasands 7th Apr 15, 10:04 PM
    • 21 Posts
    • 4 Thanks
    silvasands
    More complaints...re switching
    I tried to switch using Energy Club from the Co-op to E.On. Began last December and only late March, went over. E,On continually told me that they`d sent final readings to the Co-op..which , as they later admitted wasn`t true. Took me hours in emails and calls to both providers. Complaints Dept. at E.On kept me on the phone for nearly an hour...told them I wanted to take the complaint to Ombudsman(is that Ofgem?) Still waiting for them to send me the details!! Not happy AND Energy Saving Club hasn`t paid out the cash promised for switching!
  • E.ON Company Representative: Malc
    Switching to E.ON
    Hi silvasands

    I'm sorry you had such a poor experience when you switched to us. As the gaining supplier, it's definitely our responsibility to send details to the losing supplier. This includes the meter readings we intend to use to open the account. The losing supplier will use the same readings to close their account. This stops the same energy being charged twice.

    You can certainly go the Ombudsman. Usually, customers can do this after 56 days but, if we're unable to reach a resolution, we'll give you a deadlock letter and you can go straightaway. There's more information about this on our website. You can contact the Energy Ombudsman at PO Box 966, Warrington WA4 9DF, by email at enquiries@os-energy.org or by phoning 0330 440 1624.

    Sorry again you're unhappy with us but hope this helps point you in the right direction.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • mnw1888
    Hi silvasands

    I'm sorry you had such a poor experience when you switched to us. As the gaining supplier, it's definitely our responsibility to send details to the losing supplier. This includes the meter readings we intend to use to open the account. The losing supplier will use the same readings to close their account. This stops the same energy being charged twice.

    You can certainly go the Ombudsman. Usually, customers can do this after 56 days but, if we're unable to reach a resolution, we'll give you a deadlock letter and you can go straightaway. There's more information about this on our website. You can contact the Energy Ombudsman at PO Box 966, Warrington WA4 9DF, by email at enquiries@os-energy.org or by phoning 0330 440 1624.

    Sorry again you're unhappy with us but hope this helps point you in the right direction.

    Malc
    Originally posted by E.ON Company Representative: Malc


    ops wrong topic
    • Spooky_uk
    • By Spooky_uk 3rd Nov 15, 2:48 PM
    • 85 Posts
    • 23 Thanks
    Spooky_uk
    Our account is currently £134 in credit after latest bill. Partner has just called them to ask for refund for this and was outright refused but customer service rep and that direct debit would go up to £122 per month. We have had solar panels installed so will not be using as much electricity going forward but have had enough of the obstructive and unhelpful shambles of a customer service eon provide. When tariff ends in January will be jumping ship even if it costs me more.
    • Cardew
    • By Cardew 3rd Nov 15, 4:28 PM
    • 27,864 Posts
    • 13,729 Thanks
    Cardew
    Our account is currently £134 in credit after latest bill. Partner has just called them to ask for refund for this and was outright refused but customer service rep and that direct debit would go up to £122 per month. We have had solar panels installed so will not be using as much electricity going forward but have had enough of the obstructive and unhelpful shambles of a customer service eon provide. When tariff ends in January will be jumping ship even if it costs me more.
    Originally posted by Spooky_uk

    If your account is 'only' £134 in credit after the summer period it will almost certainly reduce rapidly through the winter when heating is required. That is the whole point of paying by Direct Debit i.e. build up a surplus by Autumn to offset the higher charges in winter.


    Also your solar panels will not contribute a great deal to reducing your electricity bills in winter. Most people - even with a large system(4kWp) will reduce their electricity bills by £50 to £100 a year - and the panels generate far more in summer than winter.
  • E.ON Company Representative: Malc
    E.ON Monthly Direct Debit
    Our account is currently £134 in credit after latest bill. Partner has just called them to ask for refund for this and was outright refused but customer service rep and that direct debit would go up to £122 per month. We have had solar panels installed so will not be using as much electricity going forward but have had enough of the obstructive and unhelpful shambles of a customer service eon provide. When tariff ends in January will be jumping ship even if it costs me more.
    Originally posted by Spooky_uk
    Hi Spooky_uk. I've just replied to a similar post from you on the E.ON Feedback thread. It's at the following link.

    http://forums.moneysavingexpert.com/showthread.php?p=69462799#post69462799

    It's post number 469. Hope it's of interest. Also, Cardew makes a good point about the solar panels - thanks Cardew. The main benefit will be next summer. This won't be seen in your payment arrangement until after then as the amount is based on current prices and usage over the previous 12 months.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Spooky_uk
    • By Spooky_uk 4th Nov 15, 10:24 AM
    • 85 Posts
    • 23 Thanks
    Spooky_uk
    I am well aware of the solar panel side of things and how DD debits work with energy companies. Thanks for pointing out the obvious facts I was already aware of Cardew.
    Bottom line is we will not be using the same amount of gas this winter anyway - new triple glazing windows/doors installed in the summer and EWI. Tariff ends in January anyway and will be switching so don't want to have to chase up an even larger refund at that point in time.
  • E.ON Company Representative: Malc
    E.ON Refunds
    Hi Spooky_uk. I've just replied to a similar post from you on the E.ON Feedback thread. It's at the following link (post 473).

    http://forums.moneysavingexpert.com/showthread.php?p=69472979#post69472979

    Look forward to hearing from you.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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