Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Paloma
    • By Former MSE Paloma 12th Mar 15, 4:07 PM
    • 526Posts
    • 245Thanks
    Former MSE Paloma
    Retailers booed me for saying 'don't blame the delivery company' blog discussion
    • #1
    • 12th Mar 15, 4:07 PM
    Retailers booed me for saying 'don't blame the delivery company' blog discussion 12th Mar 15 at 4:07 PM
    This is the discussion to link on the back of Martin's blog. Please read the blog first, as this discussion follows it.





    Please click 'post reply' to discuss below.
Page 1
    • esuhl
    • By esuhl 12th Mar 15, 4:40 PM
    • 8,856 Posts
    • 6,882 Thanks
    esuhl
    • #2
    • 12th Mar 15, 4:40 PM
    • #2
    • 12th Mar 15, 4:40 PM
    I couldn't agree more! And I can't believe Martin was booed for stating something so... clear-cut. It's the retailer who employs the courier, so they're responsible for making sure they get the job done. As a customer, your contract is with the seller. 'Nuff said.
    • Sooler
    • By Sooler 12th Mar 15, 10:00 PM
    • 2,898 Posts
    • 2,107 Thanks
    Sooler
    • #3
    • 12th Mar 15, 10:00 PM
    • #3
    • 12th Mar 15, 10:00 PM
    Agree. Courier delivery - forget it. Royal Mail or local pick up point is the only way online works.
    • raldred
    • By raldred 13th Mar 15, 9:33 AM
    • 9 Posts
    • 9 Thanks
    raldred
    • #4
    • 13th Mar 15, 9:33 AM
    • #4
    • 13th Mar 15, 9:33 AM
    Sooler i agree in part, delivery drop off services like CollectPlus and Amazon Lockers are excellent and very convenient.
    I'm not sure why you mentioned Royal Mail though, they are terrible in my experience, we have nothing but issues with parcel being delivered to the office here by them. Parcels often arrive damaged, wet, open.

    The best direct to door delivery service I've experienced is provided by DPD.
    • SorrelRadish
    • By SorrelRadish 13th Mar 15, 9:34 AM
    • 4 Posts
    • 2 Thanks
    SorrelRadish
    • #5
    • 13th Mar 15, 9:34 AM
    I feel for the delivery people
    • #5
    • 13th Mar 15, 9:34 AM
    Our rural cottage is set back 35m from the road. CityLink and DHL drivers seem to take one look at the distance to the front door and stick a sorry-we-missed-you card in the mail box by the garden gate. I am a regular at the CityLink depot which is a 45-min drive away.

    But who can blame them when you see reported in the press how many packages they have to deliver in so little time and for so little reward? If I were to complain, who would suffer? Not the courier company but the poor sod trying to scratch a living.
    • JP08
    • By JP08 13th Mar 15, 9:39 AM
    • 833 Posts
    • 893 Thanks
    JP08
    • #6
    • 13th Mar 15, 9:39 AM
    • #6
    • 13th Mar 15, 9:39 AM
    Aside point - would love to watch you being booed Martin (well, you know what I mean !) but the link you posted is to an article that requires registration to see it ...
    • canterswest
    • By canterswest 13th Mar 15, 3:16 PM
    • 362 Posts
    • 159 Thanks
    canterswest
    • #7
    • 13th Mar 15, 3:16 PM
    • #7
    • 13th Mar 15, 3:16 PM
    He was booed possibly because he forgot to mention the many MSE deals that fail to arrive and that he has never compensated a customer, he does not actually admit to having customers!

    http://www.asa.org.uk/Rulings/Adjudications/2013/9/Moneysavingexpertcom-Ltd/SHP_ADJ_224694.aspx#.VQMLbXwgGSM
    Last edited by canterswest; 13-03-2015 at 3:26 PM. Reason: Typo
    • pelirocco
    • By pelirocco 13th Mar 15, 3:32 PM
    • 7,716 Posts
    • 8,652 Thanks
    pelirocco
    • #8
    • 13th Mar 15, 3:32 PM
    • #8
    • 13th Mar 15, 3:32 PM
    Or boo the customer who expects delivery for nothing ( after also expecting the goods to priced at next to nothing ) , from the otherside of the country 5 mins after pressing confirm on the web site.
    Vuja De - the feeling you'll be here later
    • molerat
    • By molerat 13th Mar 15, 4:24 PM
    • 20,739 Posts
    • 15,008 Thanks
    molerat
    • #9
    • 13th Mar 15, 4:24 PM
    • #9
    • 13th Mar 15, 4:24 PM
    Or boo the customer who expects delivery for nothing ( after also expecting the goods to priced at next to nothing ) , from the otherside of the country 5 mins after pressing confirm on the web site.
    Originally posted by pelirocco
    If that is what a company states they are offering then why should the customer not expect it ?
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • canterswest
    • By canterswest 13th Mar 15, 5:45 PM
    • 362 Posts
    • 159 Thanks
    canterswest
    Or boo the customer who expects delivery for nothing ( after also expecting the goods to priced at next to nothing ) , from the otherside of the country 5 mins after pressing confirm on the web site.
    Originally posted by pelirocco
    i won't mention the tragic obvious when it comes to MSE promoted deals that never arrived.

    He also told the audience that because of who he is it would be very expensive for them if he had to wait in for a delivery.

    He told retailers he represents consumers but when he appears in front of parliamentary select committees I think he says the opposite.

    (Question 293 'I'm always very careful to say I don't represent consumers')

    http://www.publications.parliament.uk/pa/cm201011/cmselect/cmtreasy/430/430ii.pdf
    Last edited by canterswest; 13-03-2015 at 6:33 PM. Reason: Edited
    • Porcupine
    • By Porcupine 17th Mar 15, 9:55 PM
    • 674 Posts
    • 376 Thanks
    Porcupine
    The article is now paywalled, but you can still read it through Google or go to the YouTube video directly.
    • TanyaG
    • By TanyaG 18th Mar 15, 5:22 PM
    • 8 Posts
    • 3 Thanks
    TanyaG
    Good for you Martin! You're absolutely right. Retailers seem to think that, as they've contracted out the delivery process, they've also contracted out the responsibility. They haven't, they are responsible for the services they use as buyers generally have no say in which delivery company is used.
    • Burgers
    • By Burgers 18th Mar 15, 6:18 PM
    • 6 Posts
    • 2 Thanks
    Burgers
    I have just joined the Forum, today in fact after seeing Martin speak at the Retail Live event.
    I very much enjoyed his talk, he gained my admiration for the work that he has done to empower the consumer. I took part in his 'show of hands' and got all of the questions wrong (excellent way to get a point across). I'm not part of the retail industry, I work in food manufacturing and we take the 'last mile', intact every cm very seriously. So maybe my perspective was a little different to the rest of the audience but I am very surprised to read that Martin felt he was Boo'd on stage. From the delegates sitting near me, there were many nodding heads and murmurs of 'he's right'.

    If anyone else attended Retail Week, then I am keen to know if you think Martin may have misunderstood the noise from the audience.
    They must see me coming a mile off
    • esuhl
    • By esuhl 18th Mar 15, 6:25 PM
    • 8,856 Posts
    • 6,882 Thanks
    esuhl
    He was booed possibly because he forgot to mention the many MSE deals that fail to arrive and that he has never compensated a customer, he does not actually admit to having customers!

    http://www.asa.org.uk/Rulings/Adjudications/2013/9/Moneysavingexpertcom-Ltd/SHP_ADJ_224694.aspx#.VQMLbXwgGSM
    Originally posted by canterswest
    But... MSE doesn't sell anything to customers. There are no "MSE deals".

    You might as well blame the newspaper boy/girl when a purchase from an newspaper advertisement goes wrong!

    Liability has to be based on common-sense!
    • h15t0r1an
    • By h15t0r1an 18th Mar 15, 7:47 PM
    • 50 Posts
    • 100 Thanks
    h15t0r1an
    Sooler i agree in part, delivery drop off services like CollectPlus and Amazon Lockers are excellent and very convenient.
    I'm not sure why you mentioned Royal Mail though, they are terrible in my experience, we have nothing but issues with parcel being delivered to the office here by them. Parcels often arrive damaged, wet, open.

    The best direct to door delivery service I've experienced is provided by DPD.
    Originally posted by raldred
    Totally with you raldred. DPD are my favourite too.

    Let's not mention Yodel.... I feel very sorry for the conditions the people they seem to be subcontracting to must work under. Am absolutely with sorrelradish on the delivery drivers just trying to scratch a living.

    Oh, and our own very Royal Mail won't accept me leaving them a signed note accepting delivery if I can't guarantee to be there at whichever time or day they might choose to turn up. Luckily most decent courier firms are more flexible than this.

    So now I check postiively every time I buy something that the seller is NOT using Royal Mail if it might need to be signed for. I have mentioned to Royal Mail that I'd rather support their service and help their people keep their jobs, but no change from them yet.
    Last edited by h15t0r1an; 18-03-2015 at 8:01 PM.
    • custardy
    • By custardy 19th Mar 15, 4:30 AM
    • 34,505 Posts
    • 29,251 Thanks
    custardy
    Totally with you raldred. DPD are my favourite too.

    Let's not mention Yodel.... I feel very sorry for the conditions the people they seem to be subcontracting to must work under. Am absolutely with sorrelradish on the delivery drivers just trying to scratch a living.

    Oh, and our own very Royal Mail won't accept me leaving them a signed note accepting delivery if I can't guarantee to be there at whichever time or day they might choose to turn up. Luckily most decent courier firms are more flexible than this.

    So now I check postiively every time I buy something that the seller is NOT using Royal Mail if it might need to be signed for. I have mentioned to Royal Mail that I'd rather support their service and help their people keep their jobs, but no change from them yet.
    Originally posted by h15t0r1an
    You mean a note on your door?
    So who is signing for the item?
    • custardy
    • By custardy 19th Mar 15, 4:32 AM
    • 34,505 Posts
    • 29,251 Thanks
    custardy
    But... MSE doesn't sell anything to customers. There are no "MSE deals".

    You might as well blame the newspaper boy/girl when a purchase from an newspaper advertisement goes wrong!

    Liability has to be based on common-sense!
    Originally posted by esuhl
    Now that's not quite true. Affiliate deals means MSE have a financial interest in many 'deals' they promote
    • little monkey
    • By little monkey 20th Mar 15, 9:59 PM
    • 843 Posts
    • 6,601 Thanks
    little monkey
    Q293 Mr Mudie:
    I am a great admirer of your
    websites and I send my constituents to you when they
    raise problems.

    But I think today itís more important
    you tell us what you think we should do. The
    Chairman started off with the first question, ďShould
    the regulator be a consumer champion?Ē

    I would
    answer in this way, that I have not seen any of the
    regulators being consumer champions in the past few
    years, not only in finance, but in water, in energy and
    air traffic, it has always been on the margin.

    Do you
    think a regulator can be a consumer champion?

    You keep saying, Martin, ďI donít know how to get
    things put rightĒ and it comes back to us. You are
    representing consumers.

    We should be responding to
    genuine difficulties that you cannot solve, that they
    cannot solve and theyíre suffering from.

    It comes back
    to Government. At the moment, itís the regulators. We
    pass it to the regulators and the regulators, as I say,
    have it on the margin. Do you think we can carry on
    with regulators being seen as the consumer
    champions?


    Mr Lewis:
    Itís a very interesting point. Iím always
    careful to say I donít represent consumers, because I
    havenít been elected by anybody. I can only talk from my own opinion.
    • charlieheard
    • By charlieheard 22nd Mar 15, 3:42 PM
    • 518 Posts
    • 151 Thanks
    charlieheard
    Someone's obviously got a bee in their bonnet about a something over which MSE have no control. It's like complaining to a listings magazine that a show was cancelled. Martin's response about representing consumers sounds perfectly sensible - just because I read his website doesn't mean he speaks for me!

    I had no end of problems with an eBuyer purchase using Yodel recently. Next day delivery was supposed to be Monday, then Tuesday, then Wednesday. I then gave them a contact number in case they were having difficulty, but they failed again on Thursday and Friday. They "couldn't find the house". Funnily enough, we had deliveries from 6 other firms, all of whom managed to find the house that week. Yodel appear to be fairly useless according to the poll, so I won't be using eBuyer again till they fix it, and I told them so.
    Jumbo

    "You may have speed, but I have momentum"
    • custardy
    • By custardy 22nd Mar 15, 3:56 PM
    • 34,505 Posts
    • 29,251 Thanks
    custardy
    Someone's obviously got a bee in their bonnet about a something over which MSE have no control. It's like complaining to a listings magazine that a show was cancelled. Martin's response about representing consumers sounds perfectly sensible - just because I read his website doesn't mean he speaks for me!

    I had no end of problems with an eBuyer purchase using Yodel recently. Next day delivery was supposed to be Monday, then Tuesday, then Wednesday. I then gave them a contact number in case they were having difficulty, but they failed again on Thursday and Friday. They "couldn't find the house". Funnily enough, we had deliveries from 6 other firms, all of whom managed to find the house that week. Yodel appear to be fairly useless according to the poll, so I won't be using eBuyer again till they fix it, and I told them so.
    Originally posted by charlieheard
    Well in reality. Ebuyer set themselves up for a fall.
    Yodel dont offer next day delivery
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

185Posts Today

2,257Users online

Martin's Twitter
  • It's the weekend, it's the weekend, yay. It's that moment, when as usual, to sign off for family time. So I bid y? https://t.co/2RYRnz3fEe

  • Actually the BBC was set up to "educate, entertain and inform" so I think it is one of its responsibilities and cle? https://t.co/HMP4Q2Uptu

  • Today's FRI twitter poll: Puritanical new laws by Tories/Labour/EU/Trump/Putin (pick ur own scapegoat) dictate mode? https://t.co/3LW55tFGJ9

  • Follow Martin