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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 24th Feb 15, 11:52 AM
    • 2,324Posts
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    Former MSE Helen
    MSE News: Lloyds is worst offender for wrongly rejecting customer complaints
    • #1
    • 24th Feb 15, 11:52 AM
    MSE News: Lloyds is worst offender for wrongly rejecting customer complaints 24th Feb 15 at 11:52 AM
    Lloyds Bank wrongly turned away the most complaints, with 74% of consumers' complaints upheld by the ombudsman...

    Read the full story:

    Lloyds is worst offender for wrongly rejecting customer complaints




    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • RedDwarf82
    • By RedDwarf82 24th Feb 15, 3:30 PM
    • 133 Posts
    • 67 Thanks
    RedDwarf82
    • #2
    • 24th Feb 15, 3:30 PM
    • #2
    • 24th Feb 15, 3:30 PM
    When commenting about Lloyds, please remember Hanlon's razor:
    Never attribute to malice that which is adequately explained by stupidity
    • GingerFurball
    • By GingerFurball 24th Feb 15, 4:10 PM
    • 950 Posts
    • 894 Thanks
    GingerFurball
    • #3
    • 24th Feb 15, 4:10 PM
    • #3
    • 24th Feb 15, 4:10 PM
    How many of those complaints have been regarding PPI?
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    • CKhalvashi
    • By CKhalvashi 24th Feb 15, 4:41 PM
    • 9,024 Posts
    • 25,833 Thanks
    CKhalvashi
    • #4
    • 24th Feb 15, 4:41 PM
    • #4
    • 24th Feb 15, 4:41 PM
    How many of those complaints have been regarding PPI?
    Originally posted by GingerFurball
    Completely irrelevant IMO.

    I've dealt with Lloyds for a number of people, and never have I found a bank so difficult to deal with.

    This isn't once or one department, it's over a range of accounts.
    "I kada sanjamo san, nek bude hiljadu raznih boja" (L. Stamenkovic)

    Call me Remainer or Romaniac, but not Remoaner. It's insulting and I have the right to have my voice heard too.

    I can spell, my iPad can't.
    • PeacefulWaters
    • By PeacefulWaters 24th Feb 15, 5:48 PM
    • 8,316 Posts
    • 10,685 Thanks
    PeacefulWaters
    • #5
    • 24th Feb 15, 5:48 PM
    • #5
    • 24th Feb 15, 5:48 PM
    How many of those complaints have been regarding PPI?
    Originally posted by GingerFurball
    Probably quite a lot.

    Interesting to see the disparity with Bank of Scotland (which includes Halifax).

    Given that LBG often have the same decision makers regardless of brand.
    • ciaccino
    • By ciaccino 24th Feb 15, 5:53 PM
    • 1,189 Posts
    • 1,254 Thanks
    ciaccino
    • #6
    • 24th Feb 15, 5:53 PM
    • #6
    • 24th Feb 15, 5:53 PM
    This thread will upset the professional apologists of Lloyd's on this forum.

    • Pincher
    • By Pincher 24th Feb 15, 7:04 PM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    • #7
    • 24th Feb 15, 7:04 PM
    • #7
    • 24th Feb 15, 7:04 PM
    30 years ago, I loved my local Lloyds.
    The staff were middle aged, professional, efficient, and never made a mistake. Then they closed my local branch, and I had to move on. Sad.
    • colsten
    • By colsten 24th Feb 15, 10:53 PM
    • 11,625 Posts
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    colsten
    • #8
    • 24th Feb 15, 10:53 PM
    • #8
    • 24th Feb 15, 10:53 PM
    30 years ago, I loved my local Lloyds.
    Originally posted by Pincher
    That's a bit extreme. Hope you found someone else/better to love since.
    • Thrugelmir
    • By Thrugelmir 25th Feb 15, 12:03 AM
    • 66,351 Posts
    • 58,403 Thanks
    Thrugelmir
    • #9
    • 25th Feb 15, 12:03 AM
    • #9
    • 25th Feb 15, 12:03 AM
    This thread will upset the professional apologists of Lloyd's on this forum.
    Originally posted by ciaccino
    HBOS was probably the worst retail bank in the world before it's demise in 2008. Should have been allowed to go under.
    “Risk comes from not knowing what you are doing. – Warren Buffett”
    • PeacefulWaters
    • By PeacefulWaters 25th Feb 15, 6:17 AM
    • 8,316 Posts
    • 10,685 Thanks
    PeacefulWaters
    HBOS was probably the worst retail bank in the world before it's demise in 2008. Should have been allowed to go under.
    Originally posted by Thrugelmir
    The retail bank remained profitable as the corporate side crashed.

    If HBOS hadn't been rescued the retail arm would have easily found a buyer.

    Lloyds adopted the HBOS mortgage underwriting platform and also applied the unsecured credit scoring model to the rest of its business.

    After originally reporting the HBOS mortgage book as poor quality they admitted an incorrect methodology and reassessed the portfolio as better quality than Lloyds TSB.

    While HBOS stunk, it wasn't the retail bank that was the problem.
    Last edited by PeacefulWaters; 25-02-2015 at 6:21 AM.
    • magpiecottage
    • By magpiecottage 25th Feb 15, 1:44 PM
    • 9,114 Posts
    • 5,584 Thanks
    magpiecottage
    If you look at the statistics, in all other areas the FOS uphold rate is below 30% - so for every case where it finds in favour of the consumer over two cases are found in favour of the bank.

    So clearly the scale of other complaints has been dwarved by the number of PPI cases, of which 82% were upheld, to reach 74% overall.

    However, we do not know how many of the cases relate to the legal action. Although that was some time ago, cases where a decision was "parked" pending the court decision either by FOS directly or because the bank did not act on them pending the outcome in the courts have to work their way through the system.
    • Crabman
    • By Crabman 25th Feb 15, 1:58 PM
    • 9,741 Posts
    • 7,171 Thanks
    Crabman
    Is there a penalty applied by the regulator for unfairly declining complaints? The ombudsman service doesn't punish firms, so in these circumstances, who does?

    There will be a number of customers who simply didn't escalate their complaint(s) to the ombudsman, resulting in an obvious advantage for the financial firms.
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    • Pincher
    • By Pincher 25th Feb 15, 6:00 PM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    That's a bit extreme. Hope you found someone else/better to love since.
    Originally posted by colsten


    They had proper mahogany counters.


    These modern foyers with IKEA laminated furnitures, yuk.
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