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  • FIRST POST
    • Former MSE Paloma
    • By Former MSE Paloma 4th Feb 15, 2:06 PM
    • 526Posts
    • 245Thanks
    Former MSE Paloma
    MSE News: Technical glitch locks out some online Tesco Bank customers
    • #1
    • 4th Feb 15, 2:06 PM
    MSE News: Technical glitch locks out some online Tesco Bank customers 4th Feb 15 at 2:06 PM
    Tesco Bank customers have been left frustrated after being unable to access their accounts online over the last few days ...

    Read the full story:

    Technical glitch locks out some online Tesco Bank customers




    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

    Last edited by Former MSE Paloma; 05-02-2015 at 10:23 AM.
Page 1
    • Fruit and Nut Case
    • By Fruit and Nut Case 4th Feb 15, 2:15 PM
    • 3,982 Posts
    • 2,973 Thanks
    Fruit and Nut Case
    • #2
    • 4th Feb 15, 2:15 PM
    • #2
    • 4th Feb 15, 2:15 PM
    Quelle surprise.

    http://forums.moneysavingexpert.com/showthread.php?t=5158651
    Are you for real? - Glass Half Empty??
    • Butterfly Brain
    • By Butterfly Brain 4th Feb 15, 2:27 PM
    • 8,736 Posts
    • 61,001 Thanks
    Butterfly Brain
    • #3
    • 4th Feb 15, 2:27 PM
    • #3
    • 4th Feb 15, 2:27 PM
    Draw out everything apart from DD's and standing orders on payday and use cash.

    Banks can't be trusted
    Blessed are the cracked for they are the ones that let in the light
    C.R.A.P R.O.L.L.Z. Member #35 Butterfly Brain + OH - Foraging Fixers
    Not Buying it 2015!
    • colsten
    • By colsten 4th Feb 15, 2:48 PM
    • 10,280 Posts
    • 9,461 Thanks
    colsten
    • #4
    • 4th Feb 15, 2:48 PM
    • #4
    • 4th Feb 15, 2:48 PM
    Draw out everything apart from DD's and standing orders on payday and use cash. Ever since the RBS meltdown everyone should know this.

    Banks can't be trusted
    Originally posted by Butterfly Brain
    A second (/third/fourth etc) current account at another bank, as well as a couple of good credit cards are a sensible precaution to take.

    But the Tesco outage isn't too severe, anyway
    1. it doesn't affect all customers
    2. everyone's debit card is still working so you can make purchases and withdraw cash
    3. Tesco Bank CS can make transfers or payments for you and they are just one phonecall away
    • locky123
    • By locky123 4th Feb 15, 4:31 PM
    • 340 Posts
    • 36 Thanks
    locky123
    • #5
    • 4th Feb 15, 4:31 PM
    • #5
    • 4th Feb 15, 4:31 PM
    Does anyone have a working 0345 number or 01/02 to contact Tesco Bank Online Help? As the they only advertise 0845.
    • fawnsinthegarden
    • By fawnsinthegarden 4th Feb 15, 5:05 PM
    • 139 Posts
    • 119 Thanks
    fawnsinthegarden
    • #6
    • 4th Feb 15, 5:05 PM
    • #6
    • 4th Feb 15, 5:05 PM
    Has there been a data breach. Seems a big coincidence that on the day where Tesco systems are down I receive an email, specifically stating I am a customer and to log in via the email. I have never received or heard of a Tesco specific phishing email before so it does seem rather coincidental that the site goes down and these emails are sent?
    • xylophone
    • By xylophone 4th Feb 15, 5:16 PM
    • 29,455 Posts
    • 17,936 Thanks
    xylophone
    • #7
    • 4th Feb 15, 5:16 PM
    • #7
    • 4th Feb 15, 5:16 PM
    Has there been a data breach. Seems a big coincidence that on the day where Tesco systems are down I receive an email, specifically stating I am a customer and to log in via the email. I have never received or heard of a Tesco specific phishing email before so it does seem rather coincidental that the site goes down and these emails are sent?
    Interesting! I, too, received that e-mail and have only very recently opened a couple of Tesco current accounts......

    I didn't take up the "kind invitation" to log in through the link shown...
    • Milarky
    • By Milarky 4th Feb 15, 5:39 PM
    • 6,290 Posts
    • 2,209 Thanks
    Milarky
    • #8
    • 4th Feb 15, 5:39 PM
    • #8
    • 4th Feb 15, 5:39 PM
    3 Tesco Bank CS can make transfers or payments for you and they are just one phonecall away
    Originally posted by colsten
    Not if your user details have been purged. They offer you one of two options:
    a) get new security number auto generated and sent out by mobile phone
    b) wait for the current outage to end just in case your purged details will then reappear allowing you to log in

    But if the user details aren't recovered when they reboot how quickly can a new customer number (bearing in mind they have no business losing the old one) be instated - never mind new security numbers which only work with an existing username?
    .....under construction....
    • Archi Bald
    • By Archi Bald 4th Feb 15, 6:02 PM
    • 9,376 Posts
    • 7,432 Thanks
    Archi Bald
    • #9
    • 4th Feb 15, 6:02 PM
    • #9
    • 4th Feb 15, 6:02 PM
    Does anyone have a working 0345 number or 01/02 to contact Tesco Bank Online Help? As the they only advertise 0845.
    Originally posted by locky123
    0141 278 6081 from the back of your debit card.

    Various other numbers that may or may not work on saynoto870.com
    • Archi Bald
    • By Archi Bald 4th Feb 15, 6:06 PM
    • 9,376 Posts
    • 7,432 Thanks
    Archi Bald
    Not if your user details have been purged. They offer you one of two options:
    a) get new security number auto generated and sent out by mobile phone
    b) wait for the current outage to end just in case your purged details will then reappear allowing you to log in

    But if the user details aren't recovered when they reboot how quickly can a new customer number (bearing in mind they have no business losing the old one) be instated - never mind new security numbers which only work with an existing username?
    Originally posted by Milarky
    Whose user details have been purged?

    What has a reboot, and existing username, a security number etc got to do with the third option listed by colsten (calling Tesco CS to make transfer and payments)?
    • Milarky
    • By Milarky 4th Feb 15, 7:30 PM
    • 6,290 Posts
    • 2,209 Thanks
    Milarky
    Whose user details have been purged?

    What has a reboot, and existing username, a security number etc got to do with the third option listed by colsten (calling Tesco CS to make transfer and payments)?
    Originally posted by Archi Bald
    Because when I phoned Tesco this afternoon, I was connected without being asked for digits from my security number. The assitant could not perform any transactions for me. When there is no username (which would be linked to the account number you supply) that can be traced from their end, they can't ask for digits from the security number can they?
    .....under construction....
    • Archi Bald
    • By Archi Bald 4th Feb 15, 7:39 PM
    • 9,376 Posts
    • 7,432 Thanks
    Archi Bald
    I would have asked to speak to a Manager, as well as lodged a complaint, there and then.
    • Milarky
    • By Milarky 4th Feb 15, 7:47 PM
    • 6,290 Posts
    • 2,209 Thanks
    Milarky
    I would have asked to speak to a Manager, as well as lodged a complaint, there and then.
    Originally posted by Archi Bald
    Complaint was already lodged. I will wait for the website to return to 'normal' for any attempt at transfers.
    .....under construction....
  • pclinx
    Worst part is that they cant transfer money for you when you ring them.
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