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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 29th Jan 15, 10:38 AM
    • 2,324Posts
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    Former MSE Helen
    MSE News: Waitrose to scrap free hot drinks offer in its cafes
    • #1
    • 29th Jan 15, 10:38 AM
    MSE News: Waitrose to scrap free hot drinks offer in its cafes 29th Jan 15 at 10:38 AM
    Waitrose is scrapping a deal, which allowed members of its loyalty card scheme to enjoy a free hot drink in its cafes...

    Read the full story:

    Waitrose to scrap free hot drinks offer in its cafes




    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

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  • Puffin2014
    • #2
    • 29th Jan 15, 11:20 AM
    • #2
    • 29th Jan 15, 11:20 AM
    I don't think it's unreasonable for Waitrose to charge for the Tea/coffee if you sit in the cafe as I imagine at busy times it may be hard for paying customers who want to eat to find a table. At least it's still free if you take away and no-one else offers that!
    • catzooo
    • By catzooo 29th Jan 15, 11:34 AM
    • 169 Posts
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    catzooo
    • #3
    • 29th Jan 15, 11:34 AM
    • #3
    • 29th Jan 15, 11:34 AM
    But it is still free for a take away coffee ��
    • sinizterguy
    • By sinizterguy 29th Jan 15, 11:43 AM
    • 1,144 Posts
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    sinizterguy
    • #4
    • 29th Jan 15, 11:43 AM
    • #4
    • 29th Jan 15, 11:43 AM
    Thank God for this. Bloody free drinks just make the whole place crowded and me unable to get a table for lunch without a wait ....
    • DCFC79
    • By DCFC79 29th Jan 15, 11:46 AM
    • 35,655 Posts
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    DCFC79
    • #5
    • 29th Jan 15, 11:46 AM
    • #5
    • 29th Jan 15, 11:46 AM
    But it is still free for a take away coffee ��
    Originally posted by catzooo
    Tue, if people dont like having to buy 1 of the treats then just get a coffee or tea to go, it should free up some of the tables.

    Its still not a bad deal though, a piece of fruit cant be much in Waitrose.
    Last edited by DCFC79; 29-01-2015 at 12:15 PM.
    • Pincher
    • By Pincher 29th Jan 15, 11:46 AM
    • 6,516 Posts
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    Pincher
    • #6
    • 29th Jan 15, 11:46 AM
    • #6
    • 29th Jan 15, 11:46 AM
    Got the e-mail.


    I don't think any of the Waitorses around here have a Caf!.


    The etiquette includes swiping the myWaitrose card to register your one free cup a day. Some people just drink it, put the empty cup on a shelf, and walk out.


    It's just a botched promotion. All they had to do was to say free coffee without purchase for the first six months of signing up, and everything would have been fine.
    • Pincher
    • By Pincher 29th Jan 15, 12:12 PM
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    Pincher
    • #7
    • 29th Jan 15, 12:12 PM
    • #7
    • 29th Jan 15, 12:12 PM
    I enjoy shopping at Waitrose because their products are always better tasting and the quality of their meat is premium. I have tried chicken from Aldi, Tesco, Sainsbury's and Asda and they all come in second place to Waitrose.
    Originally posted by dastep


    A true fan would have a ******@waitrose.com e-mail address.


    Now that Waitrose doesn't do broadband any more, the die hards are paying about £20 a year to keep the address going.
    • Million Percent
    • By Million Percent 29th Jan 15, 1:03 PM
    • 188 Posts
    • 206 Thanks
    Million Percent
    • #8
    • 29th Jan 15, 1:03 PM
    • #8
    • 29th Jan 15, 1:03 PM
    I don't see what all the fuss is about. It's just the people who want something for nothing kicking up a stink. You can still get a free drink without purchase if you take out.

    In some ways Waitrose have been a victim of their own success but perhaps they should have either time limited the offer or made it take out only from the start.

    I can understand paying shoppers feeling frustrated that they can't get a seat because the place is full of people with their free drinks.
    • PennyForThem
    • By PennyForThem 29th Jan 15, 1:52 PM
    • 616 Posts
    • 548 Thanks
    PennyForThem
    • #9
    • 29th Jan 15, 1:52 PM
    • #9
    • 29th Jan 15, 1:52 PM
    There is a Little Waitrose in the town I live - no caf! but nobody checks if you are 'entitled' to free take out coffee
  • cuongMe
    Free coffee
    Much that I like a free coffee I think Waitrose should further limit this only to people who shop there and not just give it away for free. They should also check people obtaining the coffee as I see too many just walking into the store, grabbing a coffee and leaving. This probably explains the long queues to the machine for us genuine shoppers.

    On the website it says "A free tea or coffee when you shop with us" so it shouldn't be free without a purchase. I think Waitrose should just manage the promotion better.
    Last edited by cuongMe; 29-01-2015 at 3:15 PM.
    • anotheruser
    • By anotheruser 29th Jan 15, 4:53 PM
    • 2,824 Posts
    • 1,604 Thanks
    anotheruser
    A number of customers have voiced disappointment at the move on the MSE forum and on Twitter:

    alfsmum says: "I'm disappointed but not surprised as it's always difficult to find a free table in the cafe and a fair proportion of people sit for ages with their free drink, reading the cafe paper (I include myself in that sometimes)."

    DigForVictory says: "Blimey, the self-serve brew had better keep going or 98% of my building will defect back to Costa & Sainsbury's. Here's hoping Waitrose does the maths and decide us coffee monsters are worth nurturing for the occasional sprees we go on."

    @Kaylsh tweeted: "Unfortunately this leaves out the people with food intolerances as @waitrose doesn't provide gluten free snacks in the cafe."
    Huh?
    You're annoyed you're no longer getting something FOR FREE?! Give me a break!

    You'll go back to Costa? What, and pay?!

    Sorry, I must be missing something here...
    • jobbingmusician
    • By jobbingmusician 29th Jan 15, 5:09 PM
    • 19,691 Posts
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    jobbingmusician
    You'd think they might allow disabled people to sit in the cafe to drink their coffee. But no, they have refused this.
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    • jon81uk
    • By jon81uk 29th Jan 15, 5:11 PM
    • 817 Posts
    • 532 Thanks
    jon81uk
    You'd think they might allow disabled people to sit in the cafe to drink their coffee. But no, they have refused this.
    Originally posted by jobbingmusician
    Equal rights for everyone! If disabled people want a free coffee to drink in, then they can purchase a cake to go with their coffee. Or just pay for the coffee.
    • edinburgher
    • By edinburgher 29th Jan 15, 6:04 PM
    • 11,573 Posts
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    edinburgher
    @Kaylsh tweeted: "Unfortunately this leaves out the people with food intolerances as @waitrose doesn't provide gluten free snacks in the cafe."
    First world problems....
    • I have spoken
    • By I have spoken 29th Jan 15, 8:00 PM
    • 4,963 Posts
    • 9,657 Thanks
    I have spoken
    It was certainly attracting an undesirable demographic into the shops!
    • glider3560
    • By glider3560 29th Jan 15, 8:52 PM
    • 3,898 Posts
    • 2,555 Thanks
    glider3560
    If I do £150 of shopping then go to the cafe, I can't have a free cup of coffee to drink in.

    But if I buy an overpriced £3.50 sandwich, I can have a free coffee.

    Doesn't make business sense to me? Surely you want the big shopper to come into your store?

    • callum9999
    • By callum9999 29th Jan 15, 9:34 PM
    • 3,959 Posts
    • 2,414 Thanks
    callum9999
    First world problems....
    Originally posted by edinburgher
    Clearly someone who's never heard of fruit too. Apples were gluten-free last time I checked!
    • kerri gt
    • By kerri gt 29th Jan 15, 10:30 PM
    • 8,319 Posts
    • 55,029 Thanks
    kerri gt
    Huh?
    You're annoyed you're no longer getting something FOR FREE?! Give me a break!

    You'll go back to Costa? What, and pay?!

    Sorry, I must be missing something here...
    Originally posted by anotheruser
    Exactly what I was thinking

    If I do £150 of shopping then go to the cafe, I can't have a free cup of coffee to drink in.

    But if I buy an overpriced £3.50 sandwich, I can have a free coffee.

    Doesn't make business sense to me? Surely you want the big shopper to come into your store?
    Originally posted by glider3560
    I don't know of any other supermarkets that have cafes and offer free drinks. I do see your argument, but if you don't want a sarnie, then the other option is to pay for just a coffee perhaps, likely to be cheaper than a sandwich you don't want?
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    • MARTYM8`
    • By MARTYM8` 30th Jan 15, 1:52 AM
    • 1,197 Posts
    • 854 Thanks
    MARTYM8`
    Such a non story.

    Free take away coffee - drunk by the vast majority of those who take advantage of the benefit - is still free.

    If you want to sit in the cafe area, read the paper and use the wifi you still get a free coffee but have to buy a cake or biscuit as well - given that their cookies only cost 50p whats the big deal?

    The coffee is still free - and for 50p you can get a free coffee and a cookie and a seat! Still a good deal.
    • sinizterguy
    • By sinizterguy 30th Jan 15, 8:51 AM
    • 1,144 Posts
    • 896 Thanks
    sinizterguy
    If I do £150 of shopping then go to the cafe, I can't have a free cup of coffee to drink in.

    But if I buy an overpriced £3.50 sandwich, I can have a free coffee.

    Doesn't make business sense to me? Surely you want the big shopper to come into your store?
    Originally posted by glider3560
    The two are independent factors. Seeing as the competition does not offer a nice cafe like Waitrose, your shopping decision when you think with a clear mind, is unlikely to be defined by the availability of a free coffee.
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