Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Former MSE Paloma
    • By Former MSE Paloma 8th Jul 14, 4:20 PM
    • 526Posts
    • 245Thanks
    Former MSE Paloma
    MSE News: 'Stigma' stops payday loan complaints, Ombudsman says
    • #1
    • 8th Jul 14, 4:20 PM
    MSE News: 'Stigma' stops payday loan complaints, Ombudsman says 8th Jul 14 at 4:20 PM
    Complaints about payday lenders have more than doubled in the last two years but the 'stigma's' holding others back...

    Read the full story:

    'Stigma' stops payday loan complaints, Ombudsman says




    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • BRITGUY
    • By BRITGUY 9th Jul 14, 3:35 PM
    • 31 Posts
    • 5 Thanks
    BRITGUY
    • #2
    • 9th Jul 14, 3:35 PM
    Ombudsman & payday loans
    • #2
    • 9th Jul 14, 3:35 PM
    I am one of the successful complainers in the Ombudsman statistics, and the guy I dealt with there was very efficient & helpful - but the whole process is loaded in the payday lenders favour - my complaint was that they charged me £60 of fees for them not being able to take a payment from my account, when I was able to demonstrate the funds were there and available, and that they were wrong to treat it as me defaulting on a payment (I'm not convinced they tried to take payment, but if they did, any error was between the bank and them, not to do with me). I had to wait 8 weeks after the initial complaint before the Ombudsman would look at it, then it took a couple of months to go through the Ombudsman process- then when the Ombudsman awarded me £50 compensation in addition to the refund of the £60, the lenders appealed & I was told it would take another 2-3 months to wait for a result and receive any payments due to me, so I just took my £60 refund and left it at that. All in it was 4 months from the charges being unfairly (yes, you defenders of payday lenders, unfairly) taken from my account to the time they were returned to me.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,338Posts Today

7,673Users online

Martin's Twitter