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  • FIRST POST
    • MSE Helen S
    • By MSE Helen S 11th Mar 14, 7:01 PM
    • 75Posts
    • 44Thanks
    MSE Helen S
    0 WOW
    Avoid Passport Shyster Sites
    • #1
    • 11th Mar 14, 7:01 PM
    0 WOW
    Avoid Passport Shyster Sites 11th Mar 14 at 7:01 PM
    Hi!

    This is the discussion thread for the



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.


    Thanks folks,



    Helen
Page 1
  • gik
    • #2
    • 11th Mar 14, 7:12 PM
    • #2
    • 11th Mar 14, 7:12 PM
    Dead link. This page can't be displayed.


    Now sorted!
    Last edited by gik; 11-03-2014 at 7:15 PM.
  • Karibukid
    • #3
    • 13th Mar 14, 4:23 PM
    • #3
    • 13th Mar 14, 4:23 PM
    I was caught by a Passport Shyster site. I noticed a transaction on my Barclaycard account online. When I Googled the site name I found this forum & many other victims. It was obvious from others that it was no good emailing or phoning so I just reported it as a fraudulent transaction. Barclaycard replaced my card & about 2 weeks later I got a letter saying they had sorted it & the £45 was credited. A good result I think.
    • tomtontom
    • By tomtontom 13th Mar 14, 4:33 PM
    • 7,184 Posts
    • 16,347 Thanks
    tomtontom
    • #4
    • 13th Mar 14, 4:33 PM
    • #4
    • 13th Mar 14, 4:33 PM
    I was caught by a Passport Shyster site. I noticed a transaction on my Barclaycard account online. When I Googled the site name I found this forum & many other victims. It was obvious from others that it was no good emailing or phoning so I just reported it as a fraudulent transaction. Barclaycard replaced my card & about 2 weeks later I got a letter saying they had sorted it & the £45 was credited. A good result I think.
    Originally posted by Karibukid
    But the transaction was not fraudulent?
  • Tweenieleenie
    • #5
    • 17th Mar 14, 2:24 PM
    Passport shyster
    • #5
    • 17th Mar 14, 2:24 PM
    Both my husband and I have been caught out by Passport.net. at a cost of £72.50 and we have only just found out because the Passport office sent us a letter advising our passports have not been processed due to us not having enclosed payment.. I cannot believe these web sites are legal and they can charge you, more so that the charge you the exact amount of £72.50 which is how much a passport costs which makes them even more fraudulent as you wouldn't question it.. I have tried going onto their web site today and (surprise, surprise)!! They now have a declaration in large writing which they did not have back in Feb.. I am now really worried as I am due to go on holiday on the 25th April for a BIG birthday and now having to find the money to pay for another passport. BE WARNED THESE WEB SITES ARE OUT TO DUPE YOU OF MONEY THAT YOU DON'T NEED TO PAY.
    • zerog
    • By zerog 17th Mar 14, 2:40 PM
    • 2,443 Posts
    • 862 Thanks
    zerog
    • #6
    • 17th Mar 14, 2:40 PM
    • #6
    • 17th Mar 14, 2:40 PM
    Passport.net is owned by Microsoft.

    Why do people only bother with their passports after spending thousands on a non-refundable holiday?

    A passport is valid for 10 years and if you can't afford £13 per year (costs £130 to apply from overseas, or if ID cards were not scrapped) then you can't afford to go on holiday either.
  • wanttostopacon
    • #7
    • 19th Mar 14, 5:07 PM
    • #7
    • 19th Mar 14, 5:07 PM
    I too have just found out that i have paid £46 to Passport.net for just a completed form and not for my daughter's actual renewed passport. I'm so distressed by this, i can't believe that these websites can do this! i'm usually savvy on websites but i've been caught out on this one! I have contacted Trading Standards and bank, both can do nothing to help me. If anyone gets any joy on a refund please post it! :-(
  • haggis1960
    • #8
    • 20th Mar 14, 3:30 PM
    passport
    • #8
    • 20th Mar 14, 3:30 PM
    i was caught out thought i was paying for passport until i received the forms and was asked to pay £69.50 for each one and then the £72.50 each for the real passport so annoyed at being caught out
    • Caz3121
    • By Caz3121 20th Mar 14, 4:20 PM
    • 12,503 Posts
    • 8,147 Thanks
    Caz3121
    • #9
    • 20th Mar 14, 4:20 PM
    • #9
    • 20th Mar 14, 4:20 PM
    I too have just found out that i have paid £46 to Passport.net for just a completed form and not for my daughter's actual renewed passport. I'm so distressed by this, i can't believe that these websites can do this! i'm usually savvy on websites but i've been caught out on this one! I have contacted Trading Standards and bank, both can do nothing to help me. If anyone gets any joy on a refund please post it! :-(
    Originally posted by wanttostopacon
    If it was uk-passport.net - the information is on their site about what to do re obtaining refund

    Cancellation/Refund Policy
    We charge a service fee of £72.50 for completing the online passport application process. You may cancel your application for our service at any time up until we have processed your application and completed our service.
    If you cancel before we have processed your application, we will issue a full refund. If the application has been processed we will refund the full payment less a £8.00 administration fee
    If you wish to exercise your right to cancel, please contact us in writing (email is best), as follows:
    We are more than happy to issue a refund, but we can only issue refunds direct to your bank account.


    I am not sure if they have been made to change their website (not looked at it before) but the Disclaimer is right in the middle of the Home page and a breakdown of their fees....I do not agree with these companies but they are relying on people not reading the information given to them and ticking "I have read the Ts&Cs" button, without looking at them
    Last edited by Caz3121; 20-03-2014 at 4:23 PM.
    • louloubelle79
    • By louloubelle79 28th Mar 14, 12:46 PM
    • 408 Posts
    • 205 Thanks
    louloubelle79
    So annoyed paid £69 x3 and just found out not legit! Rang CAB, ASSA, credit card company no one can advise how to try and get refund, website has taken down its address and cannot contact them
    • Caz3121
    • By Caz3121 28th Mar 14, 1:24 PM
    • 12,503 Posts
    • 8,147 Thanks
    Caz3121
    So annoyed paid £69 x3 and just found out not legit! Rang CAB, ASSA, credit card company no one can advise how to try and get refund, website has taken down its address and cannot contact them
    Originally posted by louloubelle79
    which website?
    • Pollycat
    • By Pollycat 29th Mar 14, 8:23 AM
    • 24,124 Posts
    • 64,885 Thanks
    Pollycat
    A friend was caught out by this. Is there any way they'll see their cash again? It's very difficult getting a refund, but it's not impossible.

    The sad thing is that these sites are legal. They're offering a service, some similar to the Post Office's Check & Send, it's just that they're charging up to 10 times more for it.
    Saying that, if you do know someone who was caught, it's well worth suggesting they write to the shyster site (speed is of the essence so emailing is probably best), saying that they want to cancel their contract and get a refund. Beware calling their expensive phone lines though - they typically charge £1.50/min. We've written a template letter to help. Please let us know how you get on.
    Some websites do offer to refund - often minus an admin fee of £8 - if you email them to a specific address.

    This guide should tell you to check the website carefully for any information about if a refund is possible.
  • carolg1966
    British Passport Services
    Default
    Last week after submitting my daughters passport application in person to my local passport office i needed to contact them to upgrade it. after searching for Peterborough Passport Office on Google i came across the website ( or so i believed) it had all the deatils how to get there and everything about peterborough Passport Office. I clicked on appointments and filled in my daughters details but never signed where it asked to with my mouse. Just ticked a box.
    Next day i received a call from HM Passport Office in relation to my original application and therefore never gave the website i had made appointment on a second thought. I paid for upgrade with HM Passport office and a courier delivered the passport the next day.
    I received a telephone call yesterday from the British Passport Service asking me for £107.00 for my passport, this is where i got confused i rang HM passport and they informed me that this is a copycat site and my details where not send to Peterborough passport Office like i believed i had done.They told me not to make payment as i never had an appointment and if i had it would of been free anyway.
    I kept receiving telephone calls yesterday saying i need to pay or go to court and now i dont know what to do. I tried to ring the company but it has a message saying that you can only email as mail box is full and they do not discuss disputes over the telephone.
    Please advise asap....
    • Pollycat
    • By Pollycat 1st Apr 14, 12:21 PM
    • 24,124 Posts
    • 64,885 Thanks
    Pollycat
    You applied in person so you used the official process.

    You have your passport now - through the official process.

    The only time you involved this copycat company was to 'upgrade' (not sure what you mean by this) your application.

    Is that right?

    What exactly did you fill in on the British Passport Services website?
    i.e. what did you ask them to do for you?
    What information did you give them?

    What details have you given them?
    Personal?
    Financial?

    If you did not complete another application form with that copycat company, I would be inclined to email them and tell them that you applied for the passport in person via the official route and you now have your passport.
    Tell them they have not provided any service to you and therefore you do not owe them any money.
  • toxicpixie
    Copycat passport renewal site
    Got caught out, paid £72.50, yes exactly the same amount as for a passport in order to receive incorrectly completed preprinted form in the post. I have spoken to my bank and have emailed them, c'mon they can at least send the forms back completed correctly! Also there is some caveat that they will not charge you until the preprinted forms are sent to you/returned, well actually it was two days after I applied so that's a lie as well....
    stay lucky!
    Steve.
  • toxicpixie
    [QUOTE=toxicpixie;65194012]Got caught out, paid £72.50,

    Passport.net used to apply back in February so I will be checking to see if the disclaimer was there then (ways and means) and so thanks to the poster who advised that the disclaimer is a new addition. Failing that I am happy to spend as much time as I can until I feel £72.50 worth of aggravation is felt by this shifty company at least!
    What is most annoying is time wasted, trying to get through to the government passport agency to speak to them seems so hard especially when the automated call back line doesn't work so they state that and then after a while of waiting cut you off!

    Seriously 'HM'. Passport agency, I'm not sure Her Maj would be amused.
    stay lucky!
    Steve.
    • DCFC79
    • By DCFC79 7th Apr 14, 9:34 PM
    • 35,371 Posts
    • 22,324 Thanks
    DCFC79
    Why not use the post office for passports, they even have a check and send service.
  • WelshDaf
    Lost Passport
    Hi

    I recently thought that I'd lost my passport - at roughly 8pm I tried to book an appointment at the Liverpool passport office.

    Fortunately, I found my passport the next day and canceled my appointment at around 12pm. On cancelation I received an email outlining that I still owed them £117 for their service.

    I thought I was paying the £117 for my passport.....

    I have then been given a reminder of payment and a threat of increasing fees (eg £10 for every email that they send me......)

    Any advice?
    • jonesMUFCforever
    • By jonesMUFCforever 5th Aug 14, 10:30 PM
    • 26,235 Posts
    • 13,402 Thanks
    jonesMUFCforever
    Hi

    I recently thought that I'd lost my passport - at roughly 8pm I tried to book an appointment at the Liverpool passport office.

    Fortunately, I found my passport the next day and canceled my appointment at around 12pm. On cancelation I received an email outlining that I still owed them £117 for their service.

    I thought I was paying the £117 for my passport.....

    I have then been given a reminder of payment and a threat of increasing fees (eg £10 for every email that they send me......)

    Any advice?
    Originally posted by WelshDaf
    Who is actually sending you the emails?
    What goes around - comes around
    give lots and you will always receive lots
  • WelshDaf
    Who is actually sending you the emails?
    Originally posted by jonesMUFCforever
    complaints@britishpassportservices.org.uk.

    I filled in their application form in a panic (as I thought I would be unable to go on my holiday that I've booked for the 19th of August)
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