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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 12th Nov 13, 5:16 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: Virgin Media customers face 6.7% price hike
    • #1
    • 12th Nov 13, 5:16 PM
    MSE News: Virgin Media customers face 6.7% price hike 12th Nov 13 at 5:16 PM
    "The average Virgin Media customer will pay 6.7% more from 1 February 2014..."

    Read the full story:

    The average Virgin Media customer will pay 6.7% more from 1 February 2014, but broadband speeds are increasing




    Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Page 1
    • Nidge
    • By Nidge 12th Nov 13, 6:42 PM
    • 19 Posts
    • 12 Thanks
    Nidge
    • #2
    • 12th Nov 13, 6:42 PM
    • #2
    • 12th Nov 13, 6:42 PM
    Interesting, we got Virgin BB, TV (M+) and basic phone line, about a year ago.

    I'd like to know if I can ditch the TV & phone line as a result of these incoming hikes?


    I'd most like to ditch the phone line as we NEVER use it.
    • 20aday
    • By 20aday 12th Nov 13, 7:26 PM
    • 2,455 Posts
    • 1,048 Thanks
    20aday
    • #3
    • 12th Nov 13, 7:26 PM
    • #3
    • 12th Nov 13, 7:26 PM
    Interesting, we got Virgin BB, TV (M+) and basic phone line, about a year ago.

    I'd like to know if I can ditch the TV & phone line as a result of these incoming hikes?


    I'd most like to ditch the phone line as we NEVER use it.
    Originally posted by Nidge
    It's probably not much help to you but I'm on broadband only with Virgin Media.

    So I'd have thought you'd be able to get rid of the TV & phone package in due course.

    My price increased at the start of October 2013 so I'm confused because when I pre-registered my interest in the 152mb service it said it'd be available to me at no-extra monthly cost?

    I stupidly DIDN'T capture the screen before clicking the button to proceed
    • Netwizard
    • By Netwizard 12th Nov 13, 7:31 PM
    • 801 Posts
    • 1,445 Thanks
    Netwizard
    • #4
    • 12th Nov 13, 7:31 PM
    • #4
    • 12th Nov 13, 7:31 PM
    I'm on Broadband only but whats that now...3 price rises within 12 months? Madness.

    I really need to get my finger out and switch my broadband to something more reasonable!
    • veryintrigued
    • By veryintrigued 12th Nov 13, 7:33 PM
    • 2,776 Posts
    • 2,349 Thanks
    veryintrigued
    • #5
    • 12th Nov 13, 7:33 PM
    • #5
    • 12th Nov 13, 7:33 PM
    It's probably not much help to you but I'm on broadband only with Virgin Media.

    So I'd have thought you'd be able to get rid of the TV & phone package in due course.

    My price increased at the start of October 2013 so I'm confused because when I pre-registered my interest in the 152mb service it said it'd be available to me at no-extra monthly cost?

    I stupidly DIDN'T capture the screen before clicking the button to proceed
    Originally posted by 20aday
    Same here on the bits in bold.

    Does this mean us broadband only customers are to be subjected to yet another pricerise?
  • kangadoo
    • #6
    • 12th Nov 13, 8:09 PM
    • #6
    • 12th Nov 13, 8:09 PM
    From the article:

    Virgin Media says you have 30 days from receiving a letter or email informing you of the price rises to tell it you want to leave your contract in which case, you'll be able to do so penalty-free.

    Anyone with a new landline, broadband, and mobile contract, including bundled contracts in some cases, which begins after 23 January will be able to leave their provider penalty-free if it ups prices mid-term, after Ofcom clarified its rules


    I'm just slightly confused at the placement here and am looking for clarification - does that mean Virgin are allowing people to leave (within 30 days) BEFORE the Ofcom rules come into play in January?

    Currently frustrated with my service and the thought of paying more for it - So I would consider leaving early, if I can.
    February: 5/15 NSD
    • Nidge
    • By Nidge 12th Nov 13, 8:13 PM
    • 19 Posts
    • 12 Thanks
    Nidge
    • #7
    • 12th Nov 13, 8:13 PM
    • #7
    • 12th Nov 13, 8:13 PM
    I'm really happy with the BB and signed up for the free uplift to 150Mb.

    Then I noticed it wasn't coming until 2014!!

    Anyway, currently on 60Mb and would like to definitely ditch the phone line and I think we'll keep the TiVo box for the moment, until I can narrow down a Freeview replacement.
    • ahxcjb
    • By ahxcjb 12th Nov 13, 8:34 PM
    • 209 Posts
    • 66 Thanks
    ahxcjb
    • #8
    • 12th Nov 13, 8:34 PM
    • #8
    • 12th Nov 13, 8:34 PM
    I'm really happy with the BB and signed up for the free uplift to 150Mb.

    Then I noticed it wasn't coming until 2014!!

    Anyway, currently on 60Mb and would like to definitely ditch the phone line and I think we'll keep the TiVo box for the moment, until I can narrow down a Freeview replacement.
    Originally posted by Nidge
    DON'T BE FOOLED by the Virgin Media propaganda. Virgin previously said that people would get 'free' speed increases (then promptly increased prices a month later!) yet 12 months on many still haven't had their 'free' upgrades. Those that had their downstream speeds doubled (as I did) were still stuck on the same old upload speed (3mbit is not at all appropriate in 2013).

    Virgin Media are con artists. Don't give them your money.
    • 20aday
    • By 20aday 12th Nov 13, 8:50 PM
    • 2,455 Posts
    • 1,048 Thanks
    20aday
    • #9
    • 12th Nov 13, 8:50 PM
    • #9
    • 12th Nov 13, 8:50 PM
    Same here on the bits in bold.

    Does this mean us broadband only customers are to be subjected to yet another pricerise?
    Originally posted by veryintrigued
    Hence my confusion.

    When I opted into the speed increase it told me it'd be available to me at no extra monthly cost.

    So we've either had a price rise before the new speeds come into force (and before anyone else) or we're going to be hit with our fourth price hike now.
    • 20aday
    • By 20aday 12th Nov 13, 8:54 PM
    • 2,455 Posts
    • 1,048 Thanks
    20aday
    From the article:

    Virgin Media says you have 30 days from receiving a letter or email informing you of the price rises to tell it you want to leave your contract – in which case, you'll be able to do so penalty-free.

    Anyone with a new landline, broadband, and mobile contract, including bundled contracts in some cases, which begins after 23 January will be able to leave their provider penalty-free if it ups prices mid-term, after Ofcom clarified its rules


    I'm just slightly confused at the placement here and am looking for clarification - does that mean Virgin are allowing people to leave (within 30 days) BEFORE the Ofcom rules come into play in January?

    Currently frustrated with my service and the thought of paying more for it - So I would consider leaving early, if I can.
    Originally posted by kangadoo
    From the wording it strikes me as this: you'll get a letter telling you your price is going to increase. Once you get this, contact them and tell then you aren't happy with your service and you're abandoning ship.

    The latter means anyone from January 2014 can ditch their contracts if prices rise mid-term (penalty free) whereas before you either had to like it and lump it (especially if the increase was below the rate of inflation) or pay a fee to escape.
  • clayts
    One point to note - log in to your online billing account and at the top of the page you will be invited to pre-register for a projected speed upgrade (download not upload, mind).

    For example, for me, I will get an uplift to 50MB from around July time. I can pre-register now for this.

    I thought this uplift was supposed to be automatic, so why do I need to pre-register for it ? I suspect they are trying to tie people down to a new 12 month contract

    Suffice to say I won't be signing anything yet until my suspicious-o-meter is in the 'safe zone'

    Screenshot : http://prntscr.com/23qywa
    Last edited by clayts; 12-11-2013 at 9:07 PM.
    • Nidge
    • By Nidge 12th Nov 13, 9:36 PM
    • 19 Posts
    • 12 Thanks
    Nidge
    I had the upgrade offer, but it's for July to December next year!

    I think I'll ditch the phone line as soon as I can and hang on to the TiVo box for the moment.
    • kwikbreaks
    • By kwikbreaks 13th Nov 13, 1:47 AM
    • 8,972 Posts
    • 4,488 Thanks
    kwikbreaks
    You can usually trade a new minimum term for a discount.

    I negotiated the broadband only customer increase for my 60Mbps from the then 26.75 (slightly down on new customer pricing thanks to an earlier negotiation) + a 1.50 increase down to 22.50 including the increase. Some did better still by also getting the newer Superhub as well.

    VM published prices are only a guideline as they run their business like a car boot stall. If you don't call in at least every year to negotiate a new discount you end up paying over the odds. The price of the discount will be a new 12 month minimum term.
    • Ypaymore
    • By Ypaymore 13th Nov 13, 1:51 AM
    • 2,702 Posts
    • 1,032 Thanks
    Ypaymore
    The new Ofcom contract get out ruling comes into effect on 23 January 2014. It'll apply to any new landline, broadband, and mobile contract, including bundled contracts in some cases, which begins after that date.

    In the meantime your relying on VM own get out clause.

    "Virgin Media says you have 30 days from receiving a letter or email informing you of the price rises to tell it you want to leave your contract – in which case, you'll be able to do so penalty-free."
    Last edited by Ypaymore; 13-11-2013 at 1:53 AM.
    • kwikbreaks
    • By kwikbreaks 13th Nov 13, 2:35 AM
    • 8,972 Posts
    • 4,488 Thanks
    kwikbreaks
    Huge numbers of VM customers are no longer in any minimum term and can give the standard 30 day termination notice regardless of any letter or new regulation.

    Those outside a minimum term have the best negotiating position but VM will usually offer something to anyone who calls and takes the "thinking of leaving" option. Once any price increase notification is received anybody can try their luck.

    Incidentally I've been told (unofficially) that this increase will not apply to broadband only customers by a VM employee on cable forum as they already had the 1.50 increase. I have no idea whether or not that is correct but suspect it isn't.

    Clearly the recently declared speed increase is a sweetener but remember that the last "speed doubling" round took best part of two years to complete from the first announcement. Some on the top tier still have 100Mbps instead of the promised 120Mbps and none of the lower tiers have had double upload yet sfaik.
    • starsailor123uk
    • By starsailor123uk 13th Nov 13, 8:05 AM
    • 74 Posts
    • 38 Thanks
    starsailor123uk
    From the wording it strikes me as this: you'll get a letter telling you your price is going to increase. Once you get this, contact them and tell then you aren't happy with your service and you're abandoning ship.

    The latter means anyone from January 2014 can ditch their contracts if prices rise mid-term (penalty free) whereas before you either had to like it and lump it (especially if the increase was below the rate of inflation) or pay a fee to escape.
    Originally posted by 20aday
    OFCOM has only clairifed the situation. At present you can still lodge a complaint about the price increases and follow it through the complaints process with CISAS etc.

    I did it with Orange who were adamant that that 3.3% rise last year was fair all the way up til the point I asked for the deadlock letter and complained to their 3rd party arbitrator. At which point they offered to move me to a new plan, without a reset of time, at the same old price for the same service.

    You have to be bloody minded!
    • OldGreyFox
    • By OldGreyFox 13th Nov 13, 8:56 AM
    • 1,351 Posts
    • 642 Thanks
    OldGreyFox
    OFCOM has only clairifed the situation. At present you can still lodge a complaint about the price increases and follow it through the complaints process with CISAS etc.

    I did it with Orange who were adamant that that 3.3% rise last year was fair all the way up til the point I asked for the deadlock letter and complained to their 3rd party arbitrator. At which point they offered to move me to a new plan, without a reset of time, at the same old price for the same service.

    You have to be bloody minded!
    Originally posted by starsailor123uk
    What would be the point ? they have already said you have 30 days from receiving a letter or email informing you of the price rises to tell them you want to leave your contract – in which case, you'll be able to do so penalty-free.

    Its mentioned in the original post if you read it fully.
    Last edited by OldGreyFox; 13-11-2013 at 8:59 AM.
  • craig1477
    OK, So after hearing this on the radio back from work, I then tweeted virgin and told them how disgusted I was with this considering they hiked my broadband up nearly a fiver in 12months (fiver isnt much but its the frequency increase) got the usual sorry you feel like that response. Then tweeted them again. Saying I`m paying nearly 35 for 60mb broadband on its own and then they wanted to increase it again in Feb, not really value for money is it? They then gave me a number to ring 08454541111 if anyone needs it.

    This morning I rang said number and spent at least an hour telling them how dissatisfied that for all virgin has the most powerful BB by far I certainly wasn't going to continue to be a virgin media customer on the basis that SKY are offering current Virgin customers 25% off their 12 months of contract if they switched. So if you played your cards right and selected a sky package that's on offer you would get six months discount, applied the 25% off code you would also get 100 M&S voucher (It hasn't been confirmed if the 6 months cut price rental and 25% works though) Explaining all this to customers services and wanting to obtain a TV package from them I now have my current 60Mb BB with XL TV, phone and TiVo box, installation of 49 wavered (I complained again) all for around 65 (when Feb price increase happens) so in reality the 35 pound Im currently paying for BB only its cost me another 30 to get the box, XL package, landline and retained my BB speed. One word of caution to those thinking of dropping the Landline. I asked about this as everyone these days have mobile phones and this is the point of contact and for me a landline is an extra expense for something I would never use. Customer service told me that it is more expensive to build a package WITHOUT a landline that it is with. To get the package I have now secured without landline would have took it over the 70+ mark.
    • Nidge
    • By Nidge 13th Nov 13, 10:59 AM
    • 19 Posts
    • 12 Thanks
    Nidge
    One word of caution to those thinking of dropping the Landline. I asked about this as everyone these days have mobile phones and this is the point of contact and for me a landline is an extra expense for something I would never use. Customer service told me that it is more expensive to build a package WITHOUT a landline that it is with. To get the package I have now secured without landline would have took it over the 70+ mark.
    Originally posted by craig1477
    I have to say that when we were thinking of moving to Virgin and were looking at the packages, it was indeed more expensive to have the 60Mb BB & TV (M+), than to have the phone line too.

    I'll see what happens when I ring them, I'm prepared to ditch the TV (and get a nice Freeview HD box) too if needs be.
    • DJBenson
    • By DJBenson 13th Nov 13, 11:39 AM
    • 421 Posts
    • 261 Thanks
    DJBenson
    Love the bit about multiple people streaming HD video - you're lucky if you can stream a YouTube video at peak times on VM.

    Wish BT would pull their fingers out and enable the cabinets for Infinity - if only to give me a bargaining chip with VM.
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