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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 30th Oct 13, 5:03 PM
    • 2,324Posts
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    Former MSE Helen
    MSE News: Nuisance calls: TalkTalk to block numbers as MPs demand action
    • #1
    • 30th Oct 13, 5:03 PM
    MSE News: Nuisance calls: TalkTalk to block numbers as MPs demand action 30th Oct 13 at 5:03 PM
    "TalkTalk home phone customers will have more power to stop nuisance and scam calls, including those from overseas..."

    Read the full story:

    Nuisance calls: TalkTalk to block numbers as MPs demand action




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Page 1
    • Steve059
    • By Steve059 30th Oct 13, 5:34 PM
    • 2,336 Posts
    • 6,159 Thanks
    Steve059
    • #2
    • 30th Oct 13, 5:34 PM
    • #2
    • 30th Oct 13, 5:34 PM
    I've just had a call from 0207 059 8951. I didn't answer it, as I now don't answer any calls from anonymous, withheld or unrecognised numbers.

    However, a little bit of online research revealed it to be a sub-contractor of, of all people, TalkTalk, selling account add-ons.

    TT are my telephone & broadband provider, but my marketing preferences have always been set to no calls from TT or third parties.

    I've e-mailed them. I will keep a better note of any further calls. I suppose that I will have to start answering them to note what, if anything, is said.

    It would be ironic if they have to block one of their own numbers.
    Last edited by Steve059; 31-10-2013 at 1:19 PM.
    If you fold it in half, will an Audi A4 fit in a Citroen C5?
    • Jemma-T
    • By Jemma-T 30th Oct 13, 7:11 PM
    • 1,514 Posts
    • 532 Thanks
    Jemma-T
    • #3
    • 30th Oct 13, 7:11 PM
    • #3
    • 30th Oct 13, 7:11 PM
    Hmmm, sounds like a bit of window dressing.

    I like a lot of TT's services but not sure why customers should need to report anything and wait for something to happen.

    I now divert all my calls to my Android phone and thanks to TT's 1000min mobile boost for £5 it works great. Android apps can block all sorts of things easily so not sure why TT customers can't have some sort of online blacklist.

    This must be INCREDIBLY easy to do and I can imagine a massive market.

    I used to love my Panasonic home phones (diverted mobile to them when home) but they can only block 50 numbers so I left it on NightMode (phone doesn't ring unless on whitelist) -but that's no way near as an intelligent as several Andorid apps.

    This spam/scam/nuisance really does affect everyone so not sure why there's so little being done about it. We have the technology now.
    • savemoney
    • By savemoney 30th Oct 13, 7:24 PM
    • 13,016 Posts
    • 11,613 Thanks
    savemoney
    • #4
    • 30th Oct 13, 7:24 PM
    • #4
    • 30th Oct 13, 7:24 PM
    Its a bit rich coming from a company that use to plague me with cold calls it was only have repeated complaints to the boss that they eventually stopped. In past had promises that they would stop but they did not despite repeated complaints.I now use a blocking device to block calls
    • lisa2310
    • By lisa2310 31st Oct 13, 9:32 AM
    • 116 Posts
    • 94 Thanks
    lisa2310
    • #5
    • 31st Oct 13, 9:32 AM
    • #5
    • 31st Oct 13, 9:32 AM
    Wish talktalk would stop calling me. 2 to 3 times a day trying to upsell is ridiculous. Especially when for the last 3 weekends I haven't been able to make or receive calls and they want to charge me for am engineer. They're a joke!
    • Pincher
    • By Pincher 31st Oct 13, 11:55 AM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    • #6
    • 31st Oct 13, 11:55 AM
    • #6
    • 31st Oct 13, 11:55 AM
    I wonder what will they do with debt chasing calls?

    If they block the calls, will the debt chasing companies object?

    Stalkers will just switch phone booths, I suppose.
    • jhp
    • By jhp 31st Oct 13, 6:49 PM
    • 2,248 Posts
    • 769 Thanks
    jhp
    • #7
    • 31st Oct 13, 6:49 PM
    • #7
    • 31st Oct 13, 6:49 PM
    I wonder what will they do with debt chasing calls?
    Originally posted by Pincher
    " Note: As the block is at the network level, TalkTalk can only block for customers who are on the TalkTalk network; the service is not available to TalkTalk customers outside our network. We are unable to block residential or mobile numbers, banks or debt collection companies or legitimate sales and marketing companies that have not breached the strict criteria."


    http://www.talktalkgroup.com/press/press-releases/2013/block-nuisance-callers.aspx
    • Pincher
    • By Pincher 31st Oct 13, 10:31 PM
    • 6,516 Posts
    • 2,491 Thanks
    Pincher
    • #8
    • 31st Oct 13, 10:31 PM
    • #8
    • 31st Oct 13, 10:31 PM
    So, if they call ten times a day, and harrass a debtor with abusive language, the debtor can do nothing.

    Same as before then.
    • Herzlos
    • By Herzlos 1st Nov 13, 3:24 PM
    • 9,572 Posts
    • 9,003 Thanks
    Herzlos
    • #9
    • 1st Nov 13, 3:24 PM
    • #9
    • 1st Nov 13, 3:24 PM
    But it says there will need to have been an "excessively high frequency" of calls in a week for a number to be blocked – including 10 calls a week for suspected scams, and 30 for sales calls
    So scammers can avoid being blocked by calling 9 times a week, and cold callers can do the same by only calling 29 times, that's 3 times a day.

    This indeed sounds like window dressing; it's not going to solve the problem for almost anyone. If I was recieving 3 spam calls a day I'd be disconnecting the phone.

    It's a good idea though, but the action threshold and blocking criteria are far too lax.
  • jimbo11
    Talk Talk to stop nuisance calls is that a joke?
    Talk Talk to stop nuisance calls is that a joke? Talk Talk are one of the biggest culprits of nuisance calls - they ring constantly (daily) to offer broadband deals in that nice broken (pigeon) English, all the way from Mumbai.
    • Caddyman
    • By Caddyman 3rd Nov 13, 9:19 AM
    • 338 Posts
    • 218 Thanks
    Caddyman
    TalkTalk in my opinion can do whatever they want now. I've been a customer of theirs for the last few years enduring poor internet speeds, constant scam phone calls from multiple sources despite being TPS and Silentgard registered, so much so we never actually use the landline for answering calls (and we never use the phone for making calls these days anyway), it just goes to TalkTalk's answer service.

    Anyway, yesterday I bought a Huewi MiFi which has exceeded all of my expectations spectacularly. I live in an excellent 3G reception area soon to roll out to 4G and I've gone from 2.0mbps internet speed to 12mbps in one hit. So TalkTalk, no more landline (we only had it for the broadband anyway) and therefore, no nuisance calls for me, I'll be cancelling my contract very very soon!
  • 1hatenuisancecalls
    i hate nuisance calls!

    Yes I am reg on TPS etc, one new trick which I would like to share with the public.... When they call, be polite and say YES to what ever they are selling. Take notes of company name etc. Because you will need this information to complain to OFCOM

    After an hour, ask if he/she is on commission? Then state you have just wasted an hour of their time. Then ask agent to ensure your details are taken off their database. Naturally, you need to have the time to waste yourself.

    I heard of these nuisance calls operates even on Christmas day. What horrible company to work for. do you really want to buy from them - NOOO thank you.

    Just my two cents, together we could make this World a better place.
    • jmdnnlln
    • By jmdnnlln 27th Jan 14, 6:05 PM
    • 60 Posts
    • 21 Thanks
    jmdnnlln
    talktalk
    I've just had a call from 0207 059 8951. I didn't answer it, as I now don't answer any calls from anonymous, withheld or unrecognised numbers.

    However, a little bit of online research revealed it to be a sub-contractor of, of all people, TalkTalk, selling account add-ons.

    TT are my telephone & broadband provider, but my marketing preferences have always been set to no calls from TT or third parties.

    I've e-mailed them. I will keep a better note of any further calls. I suppose that I will have to start answering them to note what, if anything, is said.

    It would be ironic if they have to block one of their own numbers.
    Originally posted by Steve059
    Just a thought on this subject....TALKTALK are now allowing customers to block last number calls, AND anonymous callers....for free!
    • Jemma-T
    • By Jemma-T 27th Jan 14, 7:55 PM
    • 1,514 Posts
    • 532 Thanks
    Jemma-T
    Just a thought on this subject....TALKTALK are now allowing customers to block last number calls, AND anonymous callers....for free!
    Originally posted by jmdnnlln
    Yeah, fantastic news pity its just 10 callers you can block (no reason for it to not be unlimited).

    Not decided on blocking withheld as I worry a tiny bit about emergencies.

    http://help2.talktalk.co.uk/manage-nuisance-calls/how-do-i-block-unwanted-callers
    • Ypaymore
    • By Ypaymore 28th Jan 14, 1:54 AM
    • 2,702 Posts
    • 1,032 Thanks
    Ypaymore
    Not decided on blocking withheld as I worry a tiny bit about emergencies.
    Originally posted by Jemma-T
    A wise move as According To BT Using Anonymous Call Rejection can cause you lots of problems.

    " Many public services such as the police force, the DSS, hospitals, fire brigades and public utilities will not be able to contact customers who use Anonymous Call Rejection.
    This is due to the configuration of their private switchboards. This problem will also affect many UK businesses. We're trying to find a solution for these problems."
    • Stompa
    • By Stompa 28th Jan 14, 11:10 AM
    • 7,853 Posts
    • 3,875 Thanks
    Stompa
    Yeah, fantastic news pity its just 10 callers you can block (no reason for it to not be unlimited).
    Originally posted by Jemma-T
    I'm not sure it would help much, only around 15% of my junk calls come from numbers that have called before. The vast majority are INTERNATIONAL, WITHHELD or UNAVAILABLE.
    Stompa
    • travellingbum
    • By travellingbum 30th Jan 14, 4:01 PM
    • 20,762 Posts
    • 50,747 Thanks
    travellingbum
    I just ordered this landline phone on ebay.

    BT6500

    It has a number blocking function for incoming calls.

    Hope it does the job.
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